ToysRus

Has anyone else pre-ordered amiibos from Toys R Us? They initially cancelled my pre-orders a few weeks after placing them, then offered me a coupon and exclusive link to re-order them, so I did. Received a confirmation email instantly and then another email a week later saying they were getting ready to ship, then they got cancelled again. The problem occurred when I initially ordered from Toys R Us instead of gamestop, walmart, amazon or any other seller that had amiibos. Toys R Us ran out, so now I can't get them. I contacted Toys R Us and their customer service gives me a generic canned response, so I contacted BBB due to their customer service, which went as well as can be expected, BBB did say that they would monitor Toys R Us account over the next few days for similar complaints, so if anyone has had any issues ordering from Toys R Us website, amiibos or not, I invite you to file a complaint. http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-*******/

Disclosure needed! - I was very dissapointed with the ToysRus website. While I had no trouble finding the item I was looking for, it was actually purchasing the item that upset me. First, the website specified the item was "in stock," so I proceeded to purchase it. Only after putting in all my payment information and clicking "submit order" did I get notified that the item was not available for purchase. As if that wasnt enough the next day I find out the item has actually been deducted from my bank account! So I call the ToysRus helpline to get the matter resolved. Aside from the "website supervisor", William Wallace, not being helpful with the matter; he is also unaware wether or not their website discloses the fact that the security hold (as he calls it) is placed on every order attempt. I have yet to recieve my money back and am contemplating taking legal action. Although, I will (eventually) have the funds released back to my account, I am short the amount of my order and am unable to continue with my christmas shopping until ToysRus decides to release those funds. Had a disclosure on the website warned me about the fact that a "security hold" gets placed on all attempted orders (wether the item is available for purchase or not) I would have never put my debit card information into this website, and am warning consumers so this does not happen to them as well.

They said layaway one year 2014, I called to ask my local store if they had the layaway after confirming I went and shopped brought stuff to put on layaway woman gets on the intercom loudly says "do we do layaway here" manager comes over (Springfield Il. Store) says we aren't doing lay away here I was embarrassed they acted like I was some burden or poor idiot who couldn't afford stuff, she got loud to us, I said do you take cash sarcastically, and when I tried to check out with cash she was like I told you we aren't doing lay away again trying to embarrass us. I said again I have cash is that OK, I should have put everything down and walked but had spent like 2 hours picking stuff out, they are the ones who put the ad on TV not me and I CALLED BEFORE I WENT THERE to make sure our local store was participating,... geez