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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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While i didnt get the one i wanted that came out about a year ago i got the year of the goat soundwave and im thankful, next time they should get more in stock
My favorite store on the planet! I feel like kid shopping on there. Many awesome memories at Toysrus
They expected customer to ship the spoiled product from my country back to US and I have to pay back and forth for the shipment! I have got many spoiled lip balm and California baby sun block! Horrible experience and sent them many email!
Irresponsible! I hate Toys r us! Disney Store is the best!
I love Disney Store! They really care about customer not only to make $$$$!
The prices are a tad higher, but it's a lot of fun to go in and see what all is there. Good selection.
You can find much cheaper prices for Sams items on Walmart and amazon
I bought jumperoo for my little princess. I am so happy that she loved the jamperoo. It's feels great when I watch her having fun with the gift. Nice product with eye catching colors. Pretty happy with my purchase.
Never once had a problem dealing with toys r us and their online store and customer service. Fantasitc.
This store has the best toys for my kids and great quality
I being a faithful customer of Toys R us for more than 20 years
It used to be fun and magical and now it's tired and dated selling more baby items and clothing than TOYS! Underpaid poorly staffed grouchy way to spend too much for plastic.
Fast, Precise & Reliable. What could you even ask for?
This isnt the 80's why you still over priced for the same brans walmart sells at a 3 time lower cost?
I find looking for my sons presents really hard, do i use online or wander the super market toy stores? You pay a little extra, but nothing beats holding the toys to see how well (or poorly) there made.
Their Christmas was great because of the online service.
I love TOYS! Hard to find things, & they have instore pick up! I recommend this site...
Huge fight to return online item to store... wouldn't give cash back even though it had been 2 weeks. Returned money to my card?!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members