website thubmnail of ToysRus
How would you rate ToysRus?
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Colorado
1 review
1 helpful vote
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Never Use
May 1, 2015

I ve used this site once for baby clothing and when delivered it was like local cheap clothes which could be sold on roadside.

Date of experience: May 1, 2015
Washington
5 reviews
3 helpful votes
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The best website to buy any kind of toy. I order over 50 times from them. Great customer service and price.

Date of experience: April 4, 2014
New York
8 reviews
7 helpful votes
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Satisfied
December 11, 2015

Love this store, especially during the black Friday's. All prices are amazing and fare on any given day.

Date of experience: December 11, 2015
Canada
10 reviews
8 helpful votes
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OK selection
December 18, 2015

Got a few gifts for my friends baby shower. Only one cashier at the register did leave me frustrated.

Date of experience: December 18, 2015
Belarus
20 reviews
209 helpful votes
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Decent selection
January 5, 2016

Way too expensive for nothing more than a large selection of toys. Can find cheaper elsewhere but get ideas from here.

Date of experience: January 5, 2016
GB
4 reviews
1 helpful vote
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A parents nightmare
August 3, 2015

Don't take the kids. So much there and they want everything, usually have all up to date stuff that is advertised

Date of experience: August 3, 2015
Georgia
2 reviews
5 helpful votes
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Prices are higher than amazon or other online stores. But it has everything I need for my kids. Toys, newborn needs, nursery decorations.

Date of experience: April 25, 2019
Canada
14 reviews
3 helpful votes
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They are the definitive source for everything a baby, toddler, or expecting parents need, all at excellent pricing too!

Date of experience: July 24, 2016
Washington
1 review
0 helpful votes
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Poor taste advertising
December 7, 2016

Your current Christmas ad starting with "OMG" is offensive. Since when do you swearing in children's advertising? Please stop.

Date of experience: December 7, 2016
Ukraine
114 reviews
1650 helpful votes
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Pricey
December 28, 2015

Good variety, but pricey at times. I find it very hard to get a deal at toysrus, but I still shop there because of the variety.

Date of experience: December 25, 2015
North Carolina
12 reviews
13 helpful votes
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Toys R Us/Babies R Us delivers fast and accurately. They also offer great deals and they have a rewards system!

Date of experience: August 3, 2016
New York
1 review
1 helpful vote
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I had the worst experience shopping online, in store and costumer service online, Im trying to help you to avoid bad time and bad shopping

Date of experience: October 16, 2017
Philippines
3 reviews
4 helpful votes
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Excellent buy
March 20, 2017

I really love going to their store as a kid and even as an adult I still love going to their store to buy myself jigzaw puzzles

Date of experience: March 20, 2017
France
20 reviews
14 helpful votes
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Excellent
November 19, 2015

Great choice! Such a biiiiiig shop that you'd better never take your kid there. You'll end up broke.

Date of experience: November 19, 2015
New Jersey
3 reviews
4 helpful votes
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BOUGHT 3 ITEMS ONLINE FOR STORE PICK UP. ALL THREE ITEMS CANCALED BECAUSE THEY DIDNT HAVE ITEMS. MONEY WAS TAKEN OUT OF MY ACCOUNTS AND TO WAIT 3 DAYS FOR MONEY CREDITED.

Date of experience: December 31, 2013
Michigan
1 review
1 helpful vote
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#BanToysRUs4LIfe
December 3, 2015

I will never shop at this store again online for black Friday. They will cancel your order 8 days later and wont even try to offer you something at equal value. Even though, you only get Black Friday once a year. I have a 19 month old baby and toys r us is normal the store they get there birthdays and Christmas from. They cost me more money then help me save any and because of that they have lost my business forever. I'm just glade I did not get everything from there. Matter fact I will be taking everything back I did get which was little stuff because they are bad business. Then I stay on the phone for two hours the rep never drop the call. But less then five minutes with a supervisor name Kathy on the line the call hangs up very suspect. Trust me if you are reading this think twice before shopping on-line when they have deals because they will cancel and notify you 8 days later. This tells me they don't know how to handle there stock. They over sale more then they have. In 2015 they don't even have a program set up to sell what they have in stock. Blind shopping, you will never know if you will get the product or not. O yeah they have 20 in stock in the warehouse in my city and they told me to go in the store and see if they will honor that price... WOW Less well learned. ‪#‎Bantoysrus‬

I called back and spoke with Cynthia, explained to her that situation again. She was not able to help me she spoke with the same supervisor that hung up on me. I asked her if it was Kathy, she said no her name is Kayala or Kayla. They play to many games they lie about there names and hang up on customers. Boy i swear with out a doubt they lost my business for life. #BanToyRUs4Life.

Date of experience: December 3, 2015
Louisiana
13 reviews
5 helpful votes
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I haven't been to TRS in years, but I get a chance to recently. I'm glad I don't need to, since it hasn't changed much to my dismay.

Date of experience: July 13, 2016
Illinois
7 reviews
5 helpful votes
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Not bad
March 28, 2016

I wish Toys'R'Us cleaned up their aisles a little bit, but there is plenty of toy choices which makes it better.

Date of experience: March 27, 2016
Michigan
2 reviews
0 helpful votes
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Love
February 5, 2017

Love the selection
Ordered several items and all were in stock
Arrived packaged well
Would recommend

Date of experience: February 4, 2017
Canada
10 reviews
5 helpful votes
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Good quality
Sales are great
Great selection
Numerous locations
Hands on toy trials
Whats not to like if you have kids

Date of experience: March 9, 2017

Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. ToysRus ranks 5th among Kids sites.

service
9
value
8
shipping
7
returns
9
quality
8