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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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Seats were found on-line, ordered and shipped in timely manner. Very reasonable pricing, easy to assemble and well packaged.
Used to be my go to place for toys for my nieces and nephews. Their pricing has gone up over the last few years so I rarely visit anymore.
I do a lot of reviews and I am honest to a fault. Anyone who is a savvy shopper who does their research knows full well that you can get a lot of items this store sells just by doing some serious price-matching. For instance, an x-box game I was interested in was 8.00 cheaper at a local game store. That's quite a difference, don't you think? I don't shop here anymore, now that I have wised up.
If you are going to buy a toys for kids then this is the right place for you to buy the products for kids. You can easily get any product for your kids. Thanks.
This store has a great quality material and it is the best place from where you can get any product for kids. I really loved it. Thanks.
No doubt they have a ton of different toys for all ages. The problem I have is the prices they sell stuff at is far more than almost every competitor in my area. So I used to take my kids here a lot but not recently with the price increases over the years.
I was on eBay and ordered a toy for my grandson. When I hit order, I noticed the address was wrong so right away I sent them a message to cancel the order so I could buy it again with the right shipping address. They said they can't cancel the order. I next sent a message to them to please change the shipping address (this was -5minutes after I placed the order) they said they can not change the shipping address. WTH!
Just to say the staff in your Ashton-Under-Lyne branch on Christmas eve were fantastic! Even thought they were rushed off their feet, they served everybody efficiently and respectfully considering they had to work!
Spend over 19 dollars free shipping. Awesome
Always get my items early.
Awesome
Shop toys r us or babies r us. Get your coupons online as well as points on your card!
Great place to buy those much needed toys, either online or in-store, returns are easily dealt with if required and some great offers to be had
It was my dream to have as many as possible toys when I was a little boy. Cause, you know, toys would never hurt you, not like real human being. I am growing up now, and I'm not afraid of bad guys anymore, but the good memory of toys will always be my dream.
I ordered a pram online for £150 will no sighn was told by a very rude employee on the phone "there is nothing I can do" and then hung up. After getting text telling me it will be delivered today then cancelled now it will be next Wednesday, but address is wrong so prob won't turn up, what a crap service. Anyone got any ideqas?
Ordered my gift items on the Dec 21.To ensure that they will get here on time I paid for expedited shipping.
The website advertised this option as 2 day shipping so I would be getting them on Dec 23. Nope. Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off.
My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill shipping obligations why lie or advertise it. Now I have to wait until Tuesday for my kids to open up the rest of their gifts.
Never again. Horrible customer service.
If you want to use a credit card you were assigned that you've not used in a while, don't worry, they will have closed it for you.
If you want to shop in a cool environment so you can stroll thru the isles making many purchases, don't worry, you can sweat all they way thru the 80 degree store.
If you want to get help for a specific item from the customer service reps, don't worry, you'll do better asking another customer, the reps don't even know the store lay out.
If you want to use a coupon that was mailed to you, don't worry if it's still in date, because they might not have the product means you miss out.
Such a large store with no real flare for what it means to be a consumer pro store.
Great place to buy Christmas and birthday gifts and even buying in the store is a fun experience I had so much fun with my family shopping there
With the price matching option and getting rewards points. I love that place. I go there and buy what i want and look online to check other competitors if they are cheaper then I match and I still get points towards my rewards, much netter than going to the other cheaper store and not getting the points. I just bought a $100 castle for 42.80 matching it with Amazon.
I ordered from them and a week later they tell me it will be on delay. Ha! After I already paid them. Nope. Got my money back and went elsewhere
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members