Touch of Class

Quality material and fast shipping. My order was large and placed on Jan 4,2021. Feel terrible for those who had to go through so much headache. I used their drapes and redesigned it for my tall windows. It looks like custom made and i am getting lots of compliments.

I ordered or tried to order a comforter from this site. Online said it would be shipped August 31. September 1 comes… no shipment, no communication. September 7 I called and the "customer service" rep said it was pushed back to September 9. Here it is September 10, no shipment, no email. In fact I have NEVER gotten an email from them although the agent said it is automatic. Just tried to call on Saturday 1:30 eastern time (which their hours say they are open) and it says "customer service is closed". I'm cancelling my order so I don't have to get further aggravated. Really a bummer because I can't find comforters like these anywhere. However I don't think THEY have them either… just the cool PICTURES of them. Don't order anything from here. They are liars

The comforter is unraveling before our eyes. We paid over $200. I was offered a discount of $28 to keep it, or get a new one on back order. This is the second time our order has been trash. Fool me once; shame on me. This has been twice. They keep over $30 in return money. How do you keep our money because your product was defective? Change your name from Touch of Class to Scam Your $#*!! We will see you in court.

I spent hours looking for the perfect window covering options and found what I liked on this website. After placing the order I find out the product was not even available after the fact and I went in to see a shipping date. All several items I ordered were not marked "out of stock" They were are marked as available.
Don't spend hours shopping this site unless you don't need them for a very long time if the items are ever replenished. They did not stock any of the 9 items marked available.

Bought two lamps that were just under $500. They came with very poor workmanship and one shade punctured. After calling I was told they sent an email with pick up instructions. Never received. Now it's been over a week and they claim they are picked up but at a Fort Meyers Fed ex facility (their return system) and they can't process my refund until they have them in their possession. Not my problem. I will NEVER order from them again. Their future catalogs will be used to start a campfire This has been going on for almost three weeks now!

I recently ordered a vanity chair and then saw all of the negative reviews which were very concerning. I contemplated cancelling my order. However, within 2 or 3 days of ordering, I received confirmation that my order had been shipped. I received it within a week. The chair was exactly as described and shown online. It's perfect for what I need. It's unfortunate that others have had such a poor experience, it shouldn't have to be that way.

I ordered Heirloom Rose Euro Shams and standard shams. I also ordered a throw pillow. I am so excited. They look wonderful. It is exactly what I was wanting. I ordered a different name from a different company. They looked similar in the picture. I wasn't sure. They other company did not offer the same things Touch of Class did. I wanted my room to look "old". I even found discontinued wallpaper that coordinates with it. Thank you Touch of Class. I love your Heirloom Rose. I even made me some shades to match out of the curtains.

I would recommend touch of class for your next home improvement. Darren made sure that all of our needs were met and I can definitely say he stands behind his products. Top notch service.

My quilt is beautiful it fits my super king bed perfectly and looks hand made plus it arrived just when they said it would.

I ordered light taupe curtain panels which were to be received by me within a week. The shipment was prompt, but the wrong color was keyed in by rep...although my receipt said light taupe. They sent me four 'navy blue' panels that I had to ship back. That was fine except that the customer service person was just rude! I asked them to immediately ship me the right panels which I just received and I have to say they are beautiful. I would just suggest that you get your customer service in gear which seems to be a common complaint.

Love our grandchildren, but these guys are hard on soft furnishings. Decided to get slip covers for two chairs. Cheap, but expected throw aways. They are. Decided to order a love seat cover, cheap, but again throw away.

Placed order, two days later an email from Amex that seller had changed the amount charged. I thought probably related to postage issue. A week later checked the code for delivery. No information posted, sent an email. "Not sure why it is not shipped, but will expedite". The next day an email, "sorry item is unavailable, sorry for the inconvenience".

Went to their website, and was able to place an order for same item. Did NOT complete the payment information. In my age group we call this bait and switch.

So with Touch of Class, watch carefully.

Touch Of Class is definitely legit! They have exceptional quality merchandise and their prices are excellent in comparison. Their products you do not find every and anywhere which is very appealing.
I have been a committed customer for several years and have never been disappointed with my purchases with one exception: A grande bedspread was unfortunately too small for my high mansion bed. This was the first time it ever happened. I recommend Touch Of Class to everyone!

I called this company this morning to check on a promised refund for a moldy rug I had to return. Spoke with Jordan (spelling?) who was very polite and helpful. The refund was processed this morning, she said and it showed up in a couple of hours on my credit card statement. So I hate moldy rugs but at least there was no hassle returning it & getting a refund! 5 stars for customer service, one star for selling a moldy rug, so 3 star average.

I ordered both a bedspread and valance for my bedroom. The valance came however the bedspread never did. Upon calling the company they said the bedspread had been discontinued. I then told her I needed to return the valance. The lady on the phone said she can't take it back because it was shipped from the actual company. I explained I did not order it from the actual company, I ordered it from touch of class. She said she would contact them and have them send me a mailing label. That never happened. So I am out about $65. There's no way to return some thing. I would have kept the valance had the bedspread come, but it was not my fault that they took my order over the phone and didn't have the product in stock. Beware, there are honest companies out there. This isn't one of them.

Spend your money elsewhere. I don't know how businesses like this stay running with such terrible (or more appropriately, absent) customer service. I've called their customer service line several times over the last few weeks, and it doesn't even work. It's just a recording, stating to call back during business hours. Every time I've called, it was within their business hours. It's a joke. I've been trying to complete my order for MONTHS. Originally ordered in June, and every 2 weeks, the "backorder ship date" just keeps getting pushed. No response from customer service after several emails, no updates, no offers of compensation in any capacity. I've also tried to leave a review several times of the product I'm trying to order, and they never post it, so now you know not to believe all the positive reviews on their products, because they don't let any of the negative ones through.

Evangeline bowl with orbs. Catalog code R110 MM S3. Item came on time, but it is not what was on the picture. Heavy, oversized, overpriced and maybe good only for huge tables in huge areas. Most important that return is on you. They provide label ONLY if item comes damaged, otherwise customer has to pay for returning bad item. Would not recommend to buy from them.