Ordered a baby Russian Tortoise from them about 6 years ago. He was healthy when he arrived. He's happy and healthy now.
Biologist was able to tell me how old my other was and found one while a little bit bigger compatible. Arrived safe and sound.
Received turtle yesterday safe and sound. Was a very smooth transaction. Thanks!
They were so easy to work with, and promptly answered any of my questions, both before and after receiving my new tortoise!
I think the end of the shell looks to rocky and spikey I think it's supposed to be like smooth shell at the end
This has been the best decision we have made in our life. Taco is sociable and full of personality. Greatest addition ever.
Our turtle arrived and he was ready to explore immediately, so he was soaked in some warm water, put under the light and was very happy!
Got a surprise tortoise and I ordered the deluxe kit from tortoise town. It had everything I needed and arrived very fast!
My spotted leopard tortoise is beautiful! Arrived alive & well, active and hungry. What an amazing creature!
They were very informative and flexible. They shipping was fast and they followed up on all my questions right away.
It was Great!
Support team answered my question asap!
Our new baby girl(Russian) arrived safely.
Very happy!
Thank you all.
I purchased a Egyptian tortoise from them and im still waiting for a response from them I have not received a tracking # or a call back from them
Thank you we love our Sulcata Tortoise. Everything arrived as promised and on time. Thank you again.
My turtle died within 4 days of purchase. Further I paid for a male yearling and was sent an ill unsexed hatchling.
My little friend arrived alert and ready to investigate its new environs. A joy to behold
FOR THE LOVE OF GOD, DO NOT GIVE THEM MONEY. I would give zero stars if I could, and I wish I had checked their BBB rating before doing business with them.
This company sent me dead Eastern Box Turtles...TWICE. I didn't know that Tortoise Town and CB Reptile are the SAME COMPANY (aka Next Generation Enterprises). I ordered from Tortoise Town first, which promises overnight delivery, but that didn't happen. The Eastern Box Turtles SHOWED UP DEAD (as in they baked to death on their way from NJ to AZ), and when I asked for a REFUND, THEY SAID NO, but they would send me another set of turtles. Why would I want a company that failed the first time to send me more turtles?
Meanwhile, I placed another order with CB Reptile for 2 Eastern Box Turtles. I didn't know at the time that they were the SAME COMPANY. These turtles also showed up dead, but this time I had the good sense to take their temperature. These turtles showed up several days after being ordered and were 105 DEGREES! The "cold pack" was 107 DEGREES!
Same deal. Wouldn't give me my money back. I had to dispute it through my credit card company. These people actually claimed that I was a "thief" for wanting my money back because I accepted the "Terms and Conditions." Turns out the Terms and Conditions say, "We guarantee they will arrive alive," so it was easy for Chase to go to bat, and I got my money back. I have pictures and videos of all of this because I wanted to be able to show how terrible it was.
It's just mean to send turtles a second time, knowing that they didn't show up alive the first time. Don't give them money because if something goes wrong, it's on you somehow, never mind the animals they ship.
Disappointed.every one of my orders was 'not in stock'….
Had zero problems ordering and receiving our new lil tortoise 🐢.
Austin was a great resource and answered a lot of questions for me being a new owner of a turtle.
Prompt communication and understanding, thank you tortoise town!
Overview
Tortoisetown has a rating of 3.5 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, box turtle and great experience. Tortoisetown ranks 1st among Fish Store sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we have a guarantee in place so we will replace your turtle! Please email us and we will get you set up with a replacement