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TopResume

Overview

TopResume has a rating of 4.5 stars from 5,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

This company responds to reviews on average within 1 day
How would you rate TopResume?
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Texas
1 review
2 helpful votes
Follow francisco r.
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I recently worked with TopResume as a starting point for my job search. I had the privilege of working with a writer named James.

James was proficient, responsive, and friendly. I could see by his writing that he was thoughtful and thorough as he polished my resume and improved it by at least 50%.

I would work with TopResume again if I had the need and I would recommend TopResume to a friend.

Date of experience: July 26, 2016
Canada
1 review
1 helpful vote
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I was looking to get my resume reviewed for free by as many different online resume services as possible and was curious to see what kind of responses I could get. Out of approximately 10 different resume services, TopResume was by far the best. Katie Warren provided me with extensive, detailed, and personalized recommendations and feedback to improve the content and formatting of my resume. For a free service, TopResume is unparalleled and I would recommend it to anyone looking to take their resume to the next level and land their dream job.

Date of experience: January 10, 2018
California
1 review
0 helpful votes
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Couldn't be any easier
October 20, 2016

I'm so glad I decided to have TopResume review and update my resume. I feel so much more confident applying for positions using a resume that truly reflects my skillset. I am very happy with the final product. Great communication, great response time. Highly recommend!

Date of experience: October 18, 2016
California
1 review
0 helpful votes
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Avoid this scam of a company. They outsource all of their writers, support teams, and services from different countries. They'll take your resume, throw it into a chatbot or some AI software, and call it a day—you'll end up with a generic, robotic, and essentially useless resume. I don't think I even spoke with a single person who lived in the US, which is an issue because if I'm recruiting for jobs in the US I think it is necessary for a writer who has experience in the US. This company just cares about its bottom line. Stay far far far away.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2023
South Carolina
1 review
0 helpful votes
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I used TopResume to update my resume after being in the same position for over 10 years. They helped me to bring it up to date and also make it where it could be used in various positions. Feedback and review was excellent and I would definitely recommend and use again!

Date of experience: February 17, 2016
California
1 review
2 helpful votes
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I signed up for their service. Several days later I received an email letting me know it was delayed. Then I received another email, apologizing for the delay.

At this point, I requested a refund. Suddenly, my draft arrived. By this time, I wanted nothing to do with the company as it seemed unprofessional and a bit "scammy."

Now they're refusing to refund the money and claiming they delivered on time, despite the initial emails apologizing for it being delayed.

There are other service out there... Use them!

Date of experience: March 25, 2019
Massachusetts
1 review
0 helpful votes
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Resume revision
February 26, 2022

After many years of using the same resume format, I decided it was time for a new resume reflecting my experience, and that would work w the technology in use by HR software, etc. The writer was a pleasure to work with, very responsive and I would recommend their resume service.

Date of experience: February 26, 2022
District of Columbia
1 review
0 helpful votes
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Excellent Service
February 18, 2017

Extremely receptive to my ideas and what I was seeking to achieve. Fast turn-around time for the rough draft and completed product. I wish I would have done this a long time ago. I would recommend Top Resume to anyone looking to make themselves stand out in the current job market.

Date of experience: February 16, 2017
Texas
1 review
0 helpful votes
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Not too bad
December 3, 2016

I think the LinkedIn should be included as it's a copy and paste job. I basically waited for them to create one and give me the log in or ask for my log in but mostly had to take from the resume. The only real benefit was copy/paste of some of the bullet stars; however, it doesn't format correctly and took a lot of time to try and get a formatting that never really panned out. It's too early in the game to determine interview/profile view wise. I have reposted resumes and sent out some but no responses.

I also had no real expectations other than what were my own. Part of it was a series of questions that helped me answer or realize some of my own strengths. So, it's kind of like thank you for helping me help myself... sort of. I've never had to really rely or need a resume so I didn't know what I needed. All I know was my last one didn't sell me enough but unsure about this one at the moment.

Date of experience: November 29, 2016
Florida
1 review
1 helpful vote
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I had my CV and cover letter revised by TopResume and in general I was satisfied with the result. At first, they left out some important part of my experience probably in order to fit the information in one page, but after some iterations this was solved. I wanted to include the information because in my opinion it was vital for the kind of work I am looking for.
The CV and cover letter were well written and well formatted.
Service took longer than I expected.

Date of experience: August 16, 2016
West Virginia
1 review
0 helpful votes
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So far so good
December 15, 2016

The response and turn-around time was impressive. I enrolled in the program on a Saturday morning and wasn't expecting a first draft until at least Tuesday. I had a first draft of my resume and cover letter sitting in my inbox in less than 24 hours! The communication with my writer was easy and each draft's turn-around time was quick. I am rating this service 4/5 stars because after 1-week of applying for jobs I still haven't received any call backs for an interview. [I know this isn't necessarily a reflection of the quality of service, just that my info. May not have been reviewed by employers yet.]

Date of experience: December 13, 2016
Texas
2 reviews
0 helpful votes
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Response times from the support team and writer are extremely slow. 4 hours to respond to a chat message? Outrageous. That being said the writer did a great job on my resume and application materials.

Date of experience: March 7, 2024
Chris W. TopResume Rep
over a year old

Hi Patrick,

We're glad to hear you had a positive collaboration with your writer.

We appreciate your feedback and it will be forwarded to our team so that it can be used for better customer experience.

If you need further assistance in the future, feel free to reach out.

Your support means a lot to us!

Michigan
1 review
0 helpful votes
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Top Resume has been a terrible experience for me. After receiving one very rough draft of a resume from my writer and immediately providing feedback, communication was ostensibly cut off. Days would go by and when I requested the latest draft, I was told I would receive it "soon." After about 2 weeks, and their deadline for feedback passing, I requested a refund because none of the deliverables from my order has been received. Their reply was that they provide "intangible goods" and therefore do not give refunds. I told them that a complete resume is a very tangible good and it had been delivered.

They continued to deny a refund and I have been forced to ride it out with my resume writer replying sporadically. It all feels like an expensive scam at the moment and customers appear to have no meaningful recourse when the product(s) they ordered are not delivered.

Date of experience: September 8, 2020
Minnesota
1 review
0 helpful votes
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Very vague resume
March 3, 2021

The resume looks good at first glance but once you read the content of the resume it's very disappointing. The person who did my resume didn't take the time to read the information I had given them about my previous work experience so everything was very vague because they didn't know anything about my pat work experience. I have not received an interview and it has been over 3 months. I had to pay someone else to do my resume and was able to get an interview within 2 weeks.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
Arkansas
1 review
0 helpful votes
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It starts with a free review of your resume, which is evaluated not only on grammar, layout and other visuals but on how recruiting bots scan and evaluate your resume. There are several packages to choose from and once you select and click the purchase button the fun begins. A response to begin the process begins within minutes. I answered a few questions, uploaded my latest resume then waited for them to select a resume writer. Within 24 hours my writer contacted me. Six days later I had my first draft. I had some questions, made some suggestions, and 1 day later I had the final product. The whole process was fast, efficient and effective. I love my new resume! I received the first contact with a recruiter and it was for something I would actually like... and it has nothing to do with selling insurance or telemarketing, not that those are bad, just not my choice. The document is editable so it can grow as my career grows.

Date of experience: May 23, 2017
Canada
1 review
0 helpful votes
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Professional Service
October 8, 2016

Tony was assigned to build my resume, it went very well with totally open communication back and forth to create a top notch resume. I would recommend this service to anyone looking for a professional resume.

Date of experience: October 6, 2016
Idaho
1 review
0 helpful votes
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Excellent experience
April 7, 2021

I had issues coming up with a suitable resume for Federal employment being that the experience they were looking for was nearly 20yrs old. I felt I would no longer be relevant. My writer took all my experience including current and put them all together. Worded said experiences in such a way that I was once again relevant to the job I am seeking. Thank you!

Date of experience: April 7, 2021
Canada
1 review
0 helpful votes
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5 stars!
August 10, 2021

Alvin was incredible. He worked collaboratively with me from the very start, and responded to every question or concern I had with grace and patience. He provided context for his decisions, and respectfully challenged me when required. I am excited to see the response I receive from recruiters and potential employers regarding my optimized CV, Cover Letter and LinkedIn profile! Couldn't have done it without Alvin.

Date of experience: August 10, 2021
Washington
1 review
0 helpful votes
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I'll never write my own resume ever again
July 17, 2023

It was a week turn around (including the weekend!) and it came out so well, it makes me feel very confident. I feel that it sums up my career accurately and strongly. My resume definitely needed to be updated with new language and formatting, it looks fantastic.
Also had Jodi do my LinkedIn, and there were elements I was missing and it definitely benefited from a polish.
I feel better with the guarantee, too. I absolutely believe that if my new resume doesn't get my foot in the door, Jodi will rework it.

Date of experience: July 17, 2023
Ohio
1 review
0 helpful votes
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I'm a marketing communications professional by trade. I've had a resume for years that expresssed my experience. However, I didn't feel like to conveyed the message of me being a "rockstar!" Michael, from Top Resume, recreated my resume and did a fabulous job of selling my skill-set and experience. I've learned even English majors need a second set of eyes when selling themselves. I highly recommend that you reach out to Top Resume today. By doing so, you're rockstar will shine, too!

Date of experience: July 20, 2016