business logo of TopResume

TopResumeReviews 5,650

4.5

About the Business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service. TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


How would you rate TopResume?
grey star
grey star
grey star
grey star
grey star

TopResume Reviews Summary

TopResume has a rating of 4.5 stars from 5,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

This company responds to reviews on average within 1 day
Virginia
1 review
0 helpful votes
Follow William F.
Unfollow William F.
Send Message
Share Review
Report Review

Zelda is amazing!
August 29, 2023

I just want to thank my writer Zelda for all her amazing work. I now feel much more confident in placing my resume online

Date of experience: August 29, 2023
Alaska
1 review
0 helpful votes
Follow Tonia B.
Unfollow Tonia B.
Send Message
Share Review
Report Review

Effective
August 25, 2023

My resume was cleaned up and highlights my skills and knowledge in my field

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
Follow Kate I.
Unfollow Kate I.
Send Message
Share Review
Report Review

Worst Resume
September 22, 2023

This company has refused to give me my refund. Giving me a run around. I have been trying since Aug 7th
I paid for resume services and they sent me my exact resume, I gave them feedback and they went quiet.
How do you negotiate what you want to refund me with a not to standard resume?

PLEASE GIVE ME MY MONEY BACK

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
New York
1 review
0 helpful votes
Follow Rushana B.
Unfollow Rushana B.
Send Message
Share Review
Report Review

Do Not Hire Them!
September 22, 2023

Guys don't trust all the positive reviews. All lie! They will promise to get you stars till they get your money. After that they will forget about you and will do their best not to return your money. That's how they are making millions of dollars on people who needs help finding job and trust them. Playing with people's life. Shame on you! God sees everything, all of you will get what you deserve liars!

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
Follow Dorian T.
Unfollow Dorian T.
Send Message
Share Review
Report Review

Hopefully the second draft of the resume will be better. I know when something is written using AI. It was very clear that is what they did. My resume excluded my current job. My resume repeated the same skill from one job listed 4 seperate ways. It had all the common AI mistakes.
What I ended up with was a completely unusable garbage resume. It has to be completley rewritten.
I can use AI myself

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 23, 2023
California
1 review
0 helpful votes
Follow Karl T.
Unfollow Karl T.
Send Message
Share Review
Report Review

I would recommend TopResume to anyone!
August 20, 2023

The free resume critique was thorough, honest, and spot on! The reviewer pointed out each area I knew I needed help in and I felt confident in moving forward with purchasing a package. The writer I was assigned to did an amazing job revamping my resume, cover letter, thank you letter, and LinkedIn. She was prompt and a pleasure to work with. I am 100% satisfied! It was well worth it.

Date of experience: August 20, 2023
California
1 review
0 helpful votes
Follow Jennifer Y.
Unfollow Jennifer Y.
Send Message
Share Review
Report Review

Shockingly Impressed
August 20, 2023

Impressed and very happy working with Jeremy; he is top rate.

Date of experience: August 20, 2023
Maryland
1 review
0 helpful votes
Follow Dylan I.
Unfollow Dylan I.
Send Message
Share Review
Report Review

Decent
August 20, 2023

I got a professional Resume in a day or two while also having my questions answered.

Date of experience: August 20, 2023
California
1 review
0 helpful votes
Follow Rodrigo K.
Unfollow Rodrigo K.
Send Message
Share Review
Report Review

Good experience
August 18, 2023

No complaints, the resume was prepared in a timely manner, the writer addressed all the revisions/comments I made and had updates for me within a day

Date of experience: August 18, 2023
Texas
1 review
0 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Send Message
Share Review
Report Review

Paul A
August 18, 2023

This person has written an excellent resume for me I has had several interviews since he completed my resume

Date of experience: August 18, 2023
Oregon
1 review
1 helpful vote
Follow M.L. T.
Unfollow M.L. T.
Send Message
Share Review
Report Review

Absolute Scam of a Service
September 14, 2023

Absolute scam of a service, they do not ask any questions in regards to your experience and will instead make minor alterations around your actual resume. The LinkedIn "upgrade" is basically a copy pasted format with portions from the new resume.
Save your money, go to someone local.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2023
Colorado
1 review
0 helpful votes
Follow H.S K.
Unfollow H.S K.
Send Message
Share Review
Report Review

The whole experience was fast and easy. I appreciate the quick response I received from writer.

Date of experience: August 13, 2023
Switzerland
1 review
0 helpful votes
Follow Ratnesh U.
Unfollow Ratnesh U.
Send Message
Share Review
Report Review

Excellent Service & Satisfaction!
August 13, 2023

My CV writer (Aida) quickly understood my complex sets of skills and experiences (of 17 years). She highlighted the strong aspects of CV and in a more concise within page limits. Great work!

Date of experience: August 13, 2023
Louisiana
1 review
0 helpful votes
Follow Trishana Y.
Unfollow Trishana Y.
Send Message
Share Review
Report Review

N/a
August 12, 2023

This was an interesting experience. I wasn't expecting the brutal feedback I received but it was helpful.

Date of experience: August 12, 2023
New York
3 reviews
1 helpful vote
Follow Anonymous N.
Unfollow Anonymous N.
Send Message
Share Review
Report Review

TopResume review

Super frustrating experience. I got generic intro messages from multiple writers and my resume was packed with spelling and grammatical errors. I had to have my project reassigned multiple times (which takes nearly a week each time).

It's now been over 3 weeks and I still don't have a comprehensive resume/cover letter to send out.

So disappointing, being that this company came highly recommended - and at nearly $300, it's probably smarter to just invest your hard-earned money elsewhere with a local company.

To sum it up, Quality Control is non-existent. The resumes are either written by ESL contractors or an automatic computer program. Maybe they were "Top" quality at one point in time, but not anymore.

Communication is also woeful. Although the company tries to make things right, it's like jumping through hoops to be clearly understood. They need to hire a few folks on the front lines who speak American English as a first language (or fluently), and check quality before orders go out.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2023
New York
1 review
0 helpful votes
Follow Anita E.
Unfollow Anita E.
Send Message
Share Review
Report Review

Phenomenal Resume
August 11, 2023

Definitely got a revamped resume that I needed, timely responses and check-ins.

Date of experience: August 11, 2023
Australia
1 review
0 helpful votes
Follow Jesse J.
Unfollow Jesse J.
Send Message
Share Review
Report Review

Scam - No Service Provided
August 22, 2023

I wish I had read the negative reviews on this, and other, sites before purchasing a service with this company. At least those reviews received a service, if only a poor one, but I never even got that.
In early July I purchased a resume update service, where they were supposed to help with adding my most recent employment history to an existing resume. From the purchase date to a month later I had to chase them up four separate times asking on the progress of my order. They kept assuring me that it was fine and that I would hear from a writer in a couple days. Finally on the fourth chase up they told me that they were not able to link the update service I purchased to an existing resume and therefore no writer had been assigned to complete the service, so I guess the first few people I talked to were just leading me on. At least now they knew what the issue was, but they still didn't know what to do about it. So rather than fix it they started offering me services other than the one I paid for. After a while I just requested a refund, which they agreed to after keeping over half of the price I paid as a cancellation fee.
So basically I gave this company a donation, and got nothing in return except too many back and forth emails/calls with their abysmal customer service team.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
France
1 review
0 helpful votes
Follow Fa M.
Unfollow Fa M.
Send Message
Share Review
Report Review

Extremely Disappointed with TopResume's Service
September 9, 2023

I recently availed of the Executive Priority Resume Writing Package from TopResume, and I must say that my experience was incredibly disappointing and frustrating. I entrusted them with the task of creating a professional resume and cover letter that accurately reflected my experience and career goals, but unfortunately, the service I received was far from satisfactory.

To begin with, the resume provided was of extremely poor quality. It seemed as if the writer didn't take my notes into account at all. The document did not represent my work history, skills, or aspirations accurately. It was a generic piece that could have belonged to anyone, completely failing to capture the essence of my career journey.

Moreover, the writer seemed to lack a fundamental understanding of my work history and objectives. It was evident that they did not take the time to comprehend my background before attempting to craft a resume. This resulted in a resume that was riddled with inaccuracies and failed to emphasize my strengths.

Adding to the frustration, the work was delivered late, causing me to miss out on several valuable job opportunities. The whole purpose of investing in a resume writing service was to enhance my chances of securing interviews and advancing my career. Instead, the delay and subsequent missed opportunities have set me back significantly.

I had opted for the Executive Priority Resume Writing Package, expecting top-notch service. However, what I received was anything but that. The resume and cover letter were far from personalized, and the overall quality was abysmal.

When I expressed my dissatisfaction with the service, I was offered a meager 30% refund. It's disheartening to think that all I received in return for my investment was an unusable CV and cover letter.

In conclusion, my experience with TopResume has been incredibly frustrating and disheartening. I would strongly advise anyone considering their services to think twice before proceeding. The lack of personalized attention, poor quality of work, missed opportunities, and inadequate resolution to my concerns have left me deeply dissatisfied.

I hope sharing my experience can help others make an informed decision when it comes to choosing a resume writing service.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
Oregon
1 review
0 helpful votes
Follow Matin I.
Unfollow Matin I.
Send Message
Share Review
Report Review

Great experience
August 9, 2023

Great experience. Alden was super understanding about my goals and what needed to be done.

Date of experience: August 9, 2023
Texas
1 review
1 helpful vote
Follow Mike C.
Unfollow Mike C.
Send Message
Share Review
Report Review

Horrible - it looked like a 5th grader put it together. What a waste of time and money. I have issued a fraud claim because Bruce their CS Bot cant get past my request for a refund. USE ANY OTHER SERVICE

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2023