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TopBuy.com.auReviews 41

2.5

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TopBuy.com.au Reviews Summary

TopBuy.com.au has a rating of 2.5 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. TopBuy.com.au ranks 82nd among Discount Shopping sites.

service
5
value
5
shipping
5
returns
4
quality
5

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Australia
1 review
0 helpful votes
Follow Tim A.
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I wanted information about a product I purchased several months ago, namely the 3 Mini drone that is supposed to be abled to link to your phone via the app for the drone. After many attempts no link was achieved although the drone does work there is no FPV on my phone so it is just a drone with a App that is obsolete or very fraudulent with what it claims to do.
What a pity they don't do honesty or integrity.

Date of experience: March 5, 2024
Canada
1 review
0 helpful votes
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I purchased the topbuy turquoise patio gliding swing through Walmart Canada in May 2020 6 months ago and it already is rusting everywhere on the swing that there is a screw and other parts. Even the thread stitching is not good. I am very disappointed in this product and would not recommend to it anyone. I feel I need a refund or replacement. Thank you. I had a gliding swing from another company before that last 7 years with no problems or rust. Order details: #*******612
Date ordered: May 04,2022
Order total:
$354.76
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Status: Picked up
Sold & Shipped by: Topbuy INC

Picked up on: May 12,2022

Tracking Number: **************

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Items
Price
Completed qty
Topbuy Turquoise Patio Loveseat Rocking 2 Person Outdoor Double Glider Chair With Center Table
Topbuy Turquoise Patio Loveseat Rocking 2 Person Outdoor Double Glider Chair With Center Table

$313.95
(1 x $313.95/ea)
1

Date of experience: November 6, 2022
Florida
1 review
0 helpful votes
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Delivery
July 21, 2021

I ordered a fold out couch/bed in May 2021 and have waited for it til July, I emailed and received an email back saying to be patient. I called every mail company possible and the tracking # said 4oz. Come on, that's not what a bed weighs. This was for my autistic son and I got scammed. I WILL get my money back! Stop fu€king with peoples money! I'm so mad, I'm ready to take a road trip to find them! And I'd give a 0 if it allowed me to!

Date of experience: July 21, 2021
Support T. — TopBuy.com.au Rep
over a year old

Hi Ashley, I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Thank you

Maine
1 review
0 helpful votes
Follow Hannalore N.
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I got a piece of cloth for thev44dollars I paid. For a foldable loveseat. I was lied to and scammed and I better get my money back or I will make it worth my while to hire a lawyer.

Date of experience: June 30, 2021
Support T. — TopBuy.com.au Rep
over a year old

Hi Hannalore N, I am sorry for the issue. Could you please let me know the invoice number you are referring to for me to check further Thank you

California
1 review
0 helpful votes
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BAD CUSTOMER SERVICE/THEY DON"T HONOR GUAERANTEE!
February 8, 2021

I bought a Drone XS. I was totally unhappy and emailed for instructions to get money back. To date no response at all. Drone did not function as advertised. The control functions did NOT work and the drone kept flying away (false advertising) and Top Buy advertised a battery life in excess of 20 minutes BUT I only got 5 minutes of flight time. My visa was charged in Germany, the drone has Chinese instructions with bad English translation. I want my money back as satisfaction was guaranteed but they have not responded to me. It has been over two months now! DO NOT USE THIS DISHONORABLE COMPANY.

Date of experience: February 8, 2021
Support T. — TopBuy.com.au Rep
over a year old

Hi Robert, thank you for your review and I am sorry for the issue with the item received. Please provide us with the order number and we will check on this issue for you. Thank you

Florida
1 review
2 helpful votes
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When I click on the "View Your Order" link on the confirmation email, I get:
Tracking Number: *******9035###########
Status
USPS Currently Awaiting Package
A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.

It has been the same almost to the day I placed the order.
If they don't issue a full refund within 24 hours they are going to learn you don't mess with Cubans the hard way.
AVOID!

Date of experience: June 3, 2020
Support T. — TopBuy.com.au Rep
over a year old

Hi Luis, thank you for your review and I am sorry that the item you have ordered have not reached you yet. Please let us know the order number and I will check further on this issue for you. Looking forward for your reply.

Missouri
1 review
3 helpful votes
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Like others I ordered (drones) and never got them. Fake UPS shipping number. First run-around by email (hanna) and now no response at all.

Date of experience: February 24, 2020
Support T. — TopBuy.com.au Rep
over a year old

Hi Wayne, thank you for your message. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.

Massachusetts
2 reviews
3 helpful votes
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Two quick observations: first I, as so many others have said below, never got the item in the time promised, nor received any response to my inquiries. And secondly all the 4 star reviews that bring their rating up to 3 1/2 stars are from "people" who have posted only one review. Kinda makes me think they're padding their own feedback to look better than the crappy company they are... Buy your item ANYWHERE ELSE!

Date of experience: February 10, 2020
Support T. — TopBuy.com.au Rep
over a year old

Hi Stephen, thank you for your review and I am sorry for the experience. We would love to check on this matter for you, could you please let me know the order number. Hope to hear from you soon.

Texas
1 review
0 helpful votes
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Less than 1 star
December 12, 2019

I ordered through top buy as a third party co. Recently, dec 2019. I ordered and was told it would be 2 day shipping. Well after 8 days of my order just saying"label created" I finally contacted walmart (Topbuy was on there website) just for them to have to threaten topbuy. A few hours later I finally see progress with my order as I tracked it. Piss poor service! And most likely a SCAM

Date of experience: December 12, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Thomas, thank you for your review and I am sorry that you have not received the order yet. Could you please let me know the order number and I will check further on the order status for you. Looking forward for your reply.

Texas
1 review
1 helpful vote
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STAY AWAY
September 21, 2019

I purchased some women crocs size 6 from TOPBUY.COM have not been able to reach them phone number is not good either email my daughter has been waiting on her order #******* for 2 weeks nothing stay away they took my 12 year olds money

Date of experience: September 21, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Sonia, thank you for your review and I am sorry that you have not receive your order yet. The order number that you have provided does not seem to be incomplete. Could you please reconfirm the order number for me to check further on the order status for you. You can call us on 02 8081 0916.

California
1 review
0 helpful votes
Follow Tiffany M.
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WORST COMPANY EVER
September 8, 2019

My son saved all summer and purchased a Lego online from TOPBUYBUY, over a month ago. I researched them a bit after because the order kept saying "in process" over a month now and still saying "in process". They most definitely took our money, their email is bogus and so is their phone#. Their physical address in Vegas doesn't even house their company. I find it hilarious that supposed people from TOPBUYBUY are responding to people's bad reviews and supplying phone numbers to contact them, also bogus. DO NOT BUY FROM THIS SITE, they suck.

Date of experience: September 8, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Tiffany, thank you for your message. I am sorry to hear that you have not received the order yet. Could you please provide us with the order number and I will check further on the order status for you. Looking forward for your reply.

Washington
1 review
0 helpful votes
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SCAM THENUMBER GIVING DOES NOT WORK NOR DOES EMAIL AND YOU CAN NOT TRACK YOUR ORDER THE LIST GOES ON THESE ARE JUST A FEW!

Date of experience: August 20, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Matthew, thank you for your rating. I am very sorry to hear that you have not received your order. Could you please provide us with your order number for me to check further on the order status for you. You can also call us on 02 8081 0916..

Ohio
1 review
0 helpful votes
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Order not received
August 2, 2019

I bought 2 amazon dots from this company and have not received them. I got message that order was received and is being processed. My order # was ******* July 23,2019. Will I ever receive my order. James O.

Date of experience: August 2, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Jim, thank you for your message and I am sorry that you have not received the order yet. The order number that you have provided is incorrect. Could you please reconfirm the order number for me to check on the order status. Looking forward for your reply.

Florida
1 review
0 helpful votes
Follow Eduardo S.
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I bought a gift for my son at this store and I can't know when it will be delivered. It's been 15 days and the information found on the website is that the order is "processing". However, the purchase amount is already posted to my credit card statement. The phone found on the site does not work and the email address is also incorrect.

Date of experience: July 26, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Eduardo, thank you for your message. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We would love the opportunity to put things right for you. Could you please reach out to us at Head Office on 02 8081 0972 so that we can look into this and be able to do things better. Thank you.

Florida
1 review
0 helpful votes
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No comunication
July 19, 2019

It is impossible to communicate with the seller and do not report the day to receive de purchase. They do not answer the emails or phone.

Date of experience: July 19, 2019
Support T. — TopBuy.com.au Rep
over a year old

Hi Neris, thank you for your message and I am sorry that you are yet to receive the order. Could you please let me know the order number and I will check further for you.

Australia
2 reviews
0 helpful votes
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TopBuy has the top buys!
January 18, 2021

Great range, great prices, TopBuy has fantastic products at prices that are a steal!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Somewhat below expectations
December 20, 2016

Ladies' bags ordered were somewhat below expectations (relative to the pictures) in terms of quality and looks although probably par for the course in terms of price.

Date of experience: December 20, 2016
Support T. — TopBuy.com.au Rep
over a year old

Hi there, Keith. I would love to look into this for you, as I would hate for you to be disappointed in your purchase, even if the price was right, so to speak. If you could kindly reply with your order number, I can certainly look into this for you, and get in touch. (:

Australia
1 review
0 helpful votes
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Almost perfect.
December 20, 2016

Mostly I am happy with TopBuy. The reason for 4 stars instead of 5 is that often there are long delays in receiving the product.

Date of experience: December 19, 2016
Australia
2 reviews
0 helpful votes
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Easy shopper
December 19, 2016

It is so easy to shot online with TopBuy, scroll through the amazing items click and buy. It is good being able to pay using Paypal. I will continue shopping online using TopBuy.

Date of experience: December 19, 2016
Australia
1 review
0 helpful votes
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Got here... eventually
December 19, 2016

All in all, I think TopBuy is a great site, with lots of bargains, many of which, I've bought. Trouble is with the delivery time. It seems to take forever for the parcels to get here and it never seems that the whole of one order comes, just parts of other orders. It's a really strange set up.

Other than delivery issues, I'm happy with most things I buy. I will continue shopping with TopBuy.

Date of experience: December 19, 2016