TopBuy.com.au has a rating of 2.04 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. TopBuy.com.au ranks 738th among Discount Shopping sites.
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What I love about your site is the sizing chart on women's clothing is very helpful. However the 'live campaign' stays for too short and the shopping cart becomes empty too quickly. I would definitely recommend you creating a Wishlist of holding items for shoppers' convenience, so they don't get 'timed out' too fast. The times I had to ask account or product info your agents were very prompt and always proactive in looking for solutions. Great!
I ordered a fold out couch/bed in May 2021 and have waited for it til July, I emailed and received an email back saying to be patient. I called every mail company possible and the tracking # said 4oz. Come on, that's not what a bed weighs. This was for my autistic son and I got scammed. I WILL get my money back! Stop fu€king with peoples money! I'm so mad, I'm ready to take a road trip to find them! And I'd give a 0 if it allowed me to!
I ordered a fold out couch/bed in May 2021 and have waited for it til July, I emailed and received an email back saying to be patient. I called every mail company possible and the tracking # said 4oz. Come on, that's not what a bed weighs. This was for my autistic son and I got scammed. I WILL get my money back! Stop fu€king with peoples money! I'm so mad, I'm ready to take a road trip to find them! And I'd give a 0 if it allowed me to!
Two quick observations: first I, as so many others have said below, never got the item in the time promised, nor received any response to my inquiries. And secondly all the 4 star reviews that bring their rating up to 3 1/2 stars are from "people" who have posted only one review. Kinda makes me think they're padding their own feedback to look better than the crappy company they are... Buy your item ANYWHERE ELSE!
Tip for consumers:
Here's my tip for others who might use this site......
Don't use this site. They are as bad as it gets for online purchases.
Products used:
I put a hold on my PayPal account. And please check the 4 star reviews for this site. I believe they are from phony accounts just to fluff the results.
Hi Stephen, thank you for your review and I am sorry for the experience. We would love to check on this matter for you, could you please let me know the order number. Hope to hear from you soon.
Like others I ordered (drones) and never got them. Fake UPS shipping number. First run-around by email (hanna) and now no response at all.
Hi Wayne, thank you for your message. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.
I wanted information about a product I purchased several months ago, namely the 3 Mini drone that is supposed to be abled to link to your phone via the app for the drone. After many attempts no link was achieved although the drone does work there is no FPV on my phone so it is just a drone with a App that is obsolete or very fraudulent with what it claims to do.
What a pity they don't do honesty or integrity.
Tip for consumers:
Words could not express the unsatisfactory results of a cheap and nasty Chinese retail outlet.
This must be how all Chinese are deceitful liars and fraudsters.
Products used:
Z908 PRO 3Mini CINE drone .The App for this drone does not work in Australia and never will as it is a fake.
When I click on the "View Your Order" link on the confirmation email, I get:
Tracking Number: *******9035###########
Status
USPS Currently Awaiting Package
A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon.
It has been the same almost to the day I placed the order.
If they don't issue a full refund within 24 hours they are going to learn you don't mess with Cubans the hard way.
AVOID!
Hi Luis, thank you for your review and I am sorry that the item you have ordered have not reached you yet. Please let us know the order number and I will check further on this issue for you. Looking forward for your reply.
What I love about your site is the sizing chart on women's clothing is very helpful. However the 'live campaign' stays for too short and the shopping cart becomes empty too quickly. I would definitely recommend you creating a Wishlist of holding items for shoppers' convenience, so they don't get 'timed out' too fast. The times I had to ask account or product info your agents were very prompt and always proactive in looking for solutions. Great!
Hello Grace M,
We are thrilled to announce that you are the winner of our December promotion on SiteJabber! Congratulations! You have won a $500 voucher to TopBuy!
Our team is looking forward to getting in touch with you, so that we can show you how to claim your winnings, and as such, we were hoping that you could Private Message us with the following details:
Full name:
Email Address Attached to your account with us:
Best contact number:
Once we hear from you, our team will get in touch and let you know how to start your shopping spree!
Many thanks,
The TopBuy Team.
I bought a Drone XS. I was totally unhappy and emailed for instructions to get money back. To date no response at all. Drone did not function as advertised. The control functions did NOT work and the drone kept flying away (false advertising) and Top Buy advertised a battery life in excess of 20 minutes BUT I only got 5 minutes of flight time. My visa was charged in Germany, the drone has Chinese instructions with bad English translation. I want my money back as satisfaction was guaranteed but they have not responded to me. It has been over two months now! DO NOT USE THIS DISHONORABLE COMPANY.
Tip for consumers:
I would not recommend Top Buy 24 at all. The drone I bought was Chinese, the receipt came from Ontario Canada, the drone was shipped from Las Vegas, and my Visa was charged in Germany as an international transaction!
Products used:
drone xs
Hi Robert, thank you for your review and I am sorry for the issue with the item received. Please provide us with the order number and we will check on this issue for you. Thank you
I ordered through top buy as a third party co. Recently, dec 2019. I ordered and was told it would be 2 day shipping. Well after 8 days of my order just saying"label created" I finally contacted walmart (Topbuy was on there website) just for them to have to threaten topbuy. A few hours later I finally see progress with my order as I tracked it. Piss poor service! And most likely a SCAM
Hi Thomas, thank you for your review and I am sorry that you have not received the order yet. Could you please let me know the order number and I will check further on the order status for you. Looking forward for your reply.
Ladies' bags ordered were somewhat below expectations (relative to the pictures) in terms of quality and looks although probably par for the course in terms of price.
Hi there, Keith. I would love to look into this for you, as I would hate for you to be disappointed in your purchase, even if the price was right, so to speak. If you could kindly reply with your order number, I can certainly look into this for you, and get in touch. (:
I purchased the topbuy turquoise patio gliding swing through Walmart Canada in May 2020 6 months ago and it already is rusting everywhere on the swing that there is a screw and other parts. Even the thread stitching is not good. I am very disappointed in this product and would not recommend to it anyone. I feel I need a refund or replacement. Thank you. I had a gliding swing from another company before that last 7 years with no problems or rust. Order details: #*******612
Date ordered: May 04,2022
Order total:
$354.76
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Status: Picked up
Sold & Shipped by: Topbuy INC
Picked up on: May 12,2022
Tracking Number: **************
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Return policy
Items
Price
Completed qty
Topbuy Turquoise Patio Loveseat Rocking 2 Person Outdoor Double Glider Chair With Center Table
Topbuy Turquoise Patio Loveseat Rocking 2 Person Outdoor Double Glider Chair With Center Table
$313.95
(1 x $313.95/ea)
1
I got a piece of cloth for thev44dollars I paid. For a foldable loveseat. I was lied to and scammed and I better get my money back or I will make it worth my while to hire a lawyer.
Tip for consumers:
Don't do it
Products used:
Nothing I got a piece of unusable cloth.
Hi Hannalore N, I am sorry for the issue. Could you please let me know the invoice number you are referring to for me to check further Thank you
I purchased some women crocs size 6 from TOPBUY.COM have not been able to reach them phone number is not good either email my daughter has been waiting on her order #******* for 2 weeks nothing stay away they took my 12 year olds money
Hi Sonia, thank you for your review and I am sorry that you have not receive your order yet. The order number that you have provided does not seem to be incomplete. Could you please reconfirm the order number for me to check further on the order status for you. You can call us on 02 8081 0916.
My son saved all summer and purchased a Lego online from TOPBUYBUY, over a month ago. I researched them a bit after because the order kept saying "in process" over a month now and still saying "in process". They most definitely took our money, their email is bogus and so is their phone#. Their physical address in Vegas doesn't even house their company. I find it hilarious that supposed people from TOPBUYBUY are responding to people's bad reviews and supplying phone numbers to contact them, also bogus. DO NOT BUY FROM THIS SITE, they suck.
Hi Tiffany, thank you for your message. I am sorry to hear that you have not received the order yet. Could you please provide us with the order number and I will check further on the order status for you. Looking forward for your reply.
I bought 2 amazon dots from this company and have not received them. I got message that order was received and is being processed. My order # was ******* July 23,2019. Will I ever receive my order. James O.
Hi Jim, thank you for your message and I am sorry that you have not received the order yet. The order number that you have provided is incorrect. Could you please reconfirm the order number for me to check on the order status. Looking forward for your reply.
It is impossible to communicate with the seller and do not report the day to receive de purchase. They do not answer the emails or phone.
Hi Neris, thank you for your message and I am sorry that you are yet to receive the order. Could you please let me know the order number and I will check further for you.
SCAM THENUMBER GIVING DOES NOT WORK NOR DOES EMAIL AND YOU CAN NOT TRACK YOUR ORDER THE LIST GOES ON THESE ARE JUST A FEW!
Hi Matthew, thank you for your rating. I am very sorry to hear that you have not received your order. Could you please provide us with your order number for me to check further on the order status for you. You can also call us on 02 8081 0916..
My last order took over 2 months to arrive and I had to send many emails inquiring where it was. Also the price dropped by $20 and my order hadn't even left the warehouse so I feel I should have been given a refund or a credit.
I am very disappointed and not sure if I will use Topbuy again.
Good afternoon, Rose. Thank you for taking the time to share your thoughts. I would love the opportunity to look into this case, and see if there is anything I can do to make things right. I was hoping you could provide me with your order number, so I could begin this investigation. You are also welcome to call us on (02) 8081 0916, 9am - 9pm weekdays, to discuss this order.
Cheers, Jack.
Company has changed their methods ave now their delivery dates aren't always reliable, this had been disappointing, although sometimes they are reliable, depends on if it is stock in their warehouse or a third parties.
Good Morning, Wayde. Thank you for taking the time to post this review, and providing your insight. We really appreciate it!
I bought a gift for my son at this store and I can't know when it will be delivered. It's been 15 days and the information found on the website is that the order is "processing". However, the purchase amount is already posted to my credit card statement. The phone found on the site does not work and the email address is also incorrect.
Hi Eduardo, thank you for your message. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We would love the opportunity to put things right for you. Could you please reach out to us at Head Office on 02 8081 0972 so that we can look into this and be able to do things better. Thank you.
Love all your products except one. Have recommended your site to all my friends but (there is always a but) on the 27 Sept I purchased a repair pen but never received it. Wrote back last week to report non delivery but have not had a reply. Disappointed on that score. The rest of my purchases have been top notch. Regards Derek
All in all, I think TopBuy is a great site, with lots of bargains, many of which, I've bought. Trouble is with the delivery time. It seems to take forever for the parcels to get here and it never seems that the whole of one order comes, just parts of other orders. It's a really strange set up.
Other than delivery issues, I'm happy with most things I buy. I will continue shopping with TopBuy.
My experiences have been varied. From good to sad. Goods have arrived after expectation date and then some have been cancelled altogether.
I still get back on my horse and go again if another product comes up that I would like.
Have had good buying experience with TopBuy. Easy to deal with.
Have never had any issues with this site, good customer service, great products and deals
Hi Ashley, I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you. Thank you