• TomTop

TomTop

Overview

TomTop has a rating of 3.21 stars from 3,473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TomTop most frequently mention fast delivery, good quality, and free shipping. TomTop ranks 5th among Wholesale sites.

  • Service
    281
  • Value
    284
  • Shipping
    286
  • Returns
    209
  • Quality
    269

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6
141
See all photos

What reviewers want you to know

Positive highlights

  • Website is good to save money and order very high quality products.
  • Good prices and delivery time, received my parcel in perfect condition in 7 days!

Critical highlights

  • The worst customer service team I have ever dealt with.
  • So far very bad experience with Tomtop.com, Order number: CN17I05F3904-UJ2IUI Order date: 2017-09-05
How would you rate TomTop?
Top Positive Review

“Quality Products”

Hallie H.
10/7/23

Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.

Top Critical Review

“Do not respect warranty terms / poor customer support”

Gvidas A.
10/11/23

I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.

Reviews (3,473)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (306) order number (59) quality products (67) customer support (60) post office (29) delivery time (40) credit card (36) shopping experience (40)
Thumbnail of user marlonm16
1 review
0 helpful votes
September 4th, 2017

No geral a experiência foi muito boa. Os preços são excelentes e o site é fácil de usar. No entanto, fiquei um pouco decepcionado com o pós-venda. Entre eu comprar o produto e o produto ser postado, se passaram cerca de 10 dias, um período consideravelmente grande.

Apesar disso, a entrega foi rápida e tudo estava ok. Recomendo a Tomtop!

Thumbnail of user zer69
1 review
0 helpful votes
September 19th, 2017

... could be better in prices to beat the concorrency. Sometimes I buy from another sellers cause they have best prices with quality.

Thumbnail of user marks458
1 review
0 helpful votes
March 5th, 2017

I've been ordering hard to find items, or otherwise expensive after market products from the vendors represented by this site and have never been disappointed. Reliable delivery and good quality "techie" products.

Thumbnail of user rickm126
1 review
0 helpful votes
March 23rd, 2017

After placing my order I soon came across a lot of negative reviews which made me a little nervous. However I received a great deal and I'm please with my purchase. They did take a long time to ship my order. With shipping being a major factor in business anything longer then a couple of weeks or even a week without an email can seem too long. I would give them 5 stars if they shipped my purchase faster or sent me an email as for the delay.

Tip for consumers:
Expect good prices but long shipping time

Service
Value
Shipping
Quality
Thumbnail of user olivierf5
1 review
0 helpful votes
April 10th, 2017

Bought 1 Syma X8 HG Drone from Tomtop china at the best price i found on the web.
Handling was good and shipping took around 2 weeks to Europe.

5 star deal, but 4 star because i wish more RC car product online and web shop could be enhanced!

Thumbnail of user pedrof29
1 review
0 helpful votes
May 18th, 2017

Great shop, multiple shipping address with different prices but it is important to avoid importation custom tax.
Did not have any complain so far for the multiple buy's.
I like the promotions, even if one week later that are even better promotions.
I cannot get items cheaper in ebay or aliexpress.

Thumbnail of user pablof14
Pablo F.
2 reviews
0 helpful votes
September 4th, 2017

La compra ha sido satisfactoria, el producto llego en perfecto estado y perfectamente protegido.Los plazos de entrega se han cumplido, en envio ha sido muy rapido.Los plazos de procesamiento han sido mas largos de lo necesario, debido a falta de stock.Deberian tener en cuanta el stock en el momento de hacer la compra para evitar esperas innecesarias.De todas formas totalmente recomendable, volvere a comprar en su tienda.

Thumbnail of user ajeetk5
1 review
0 helpful votes
September 15th, 2017

Nice Company, Good Products, Honest Price, Fast delivery. Prompt customer support.
This was my first purchase, and i will be frequent buyer of Tomtop.

Thumbnail of user jozsefk1
1 review
0 helpful votes
January 9th, 2017

I must edit my previous review of Tomtop. My item finally arrived after more than two weeks instead of 3-5 days as promised and it is in order. If you order from this site, just be patient. Their distribution system is a bit funny and communication is not their strongest side. You must trade patience for great price I suppose...

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,

Thumbnail of user mikaelf2
1 review
0 helpful votes
August 24th, 2017

Prix absolument incroyable! Livraison plutôt rapide. Franchement TOP!
Seul petit bémols qui lui coûte une étoile, le produit qui m'a été livré n'était pas suremballé. La boite d'origine juste recouverte d'un film plastique... de ce fait la boite à légèrement souffert durant le transport... mais pas le produit donc tout va bien. Un suremballage et c'était le sans faute! Bravo TOMTOP;-)

Thumbnail of user jm711
1 review
0 helpful votes
May 14th, 2019

At first I might have been over anxiety of my order, but coming from CHINA and didn't realize it might take away. But my item arrived in working condition, & thank them for their concern.

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Dear J M.,

I'm sorry to bring you a bad customer experience.
We appreciate your willingness to place an order on our website. We welcome every customer who supports and purchases at tomtop.
But for the email address you mentioned that does not support more than ten years, this is definitely wrong. Your failure to place an order should be for another reason.
You can send me your email address so that I can check it out for you as soon as possible. Or you can send a screenshot of your failed order to wholesale@tomtop.com, we will confirm the reason for your failure to provide the solution according to the screenshot.

Tomtop.com

Thumbnail of user hugon9
2 reviews
0 helpful votes
October 7th, 2017

Hello. Although usually I wouldn't buy outside other known webstores I've decided to take a go on this one since they have some sweet deals. Really low-cost specially at some days, almost 50% discount. Shipment's were also fast and good. Support is ok. Could be better but had no complaints about feedback. Usefull people.

Thumbnail of user marks500
1 review
0 helpful votes
June 29th, 2017

Have bought several different items off this sight and have been please with items and description, most are Chinese in origin just like Walmart but the prices are great and there are many items that are not available except thru Chinese sellers on eBay. There certainly is junk on this web sight but the price is great and they deliver quickly from US warehouses and slow from Chinese warehouses. But all and all good people to deal with.

Thumbnail of user mr1142
1 review
0 helpful votes
September 25th, 2017

TomTop is a good shop and the Prices arge good.The ordered batteries Mod."Wild Scorpion" are always in use with me.
Manfred from Austria

Thumbnail of user af369
1 review
0 helpful votes
September 19th, 2017

Of all the purchases I made through this platform, they came very well packaged, without any anomaly, and within the deadlines mentioned when buying.
To date I have no complaint about the same.
Good platform for online shopping.

Thumbnail of user krasig
1 review
0 helpful votes
July 17th, 2017

The device works fine, the quality is acceptable, the good points are:
+ Nice big screen
+ Does everything that it claims
+ The quality of materials is acceptable
+ Android 6
+ 2GB RAM
Bad points are as follow:
- it may have 2 cameras on the back, but picture quality is average.
- it has big battery, but my old Huawei with 2200 mAh battery lasts longer.
- it gets hot under load (watching movies, playing games, charging).
- processor seems weak.

But as a summary I can say "Good device for it's price".

Thumbnail of user rcgadgetsr
1 review
0 helpful votes
June 6th, 2017

Very fast delivery, but I have written the customer support twice because I wanted some TOMTOP Points back and they havn't answered!

Thumbnail of user recillar
2 reviews
0 helpful votes
August 8th, 2017

This was my first transaction with Tomtop, in which I had ordered 3 different products. 2 reached within the time mentioned, but the 3rd product got delayed beyond the time limit ( more than 30 days) for which I co-ordinated with their customer support through email. Thanks to Asya for her prompt reply on my emails and trying to track down the parcel. All products delivered in good condition.

Thumbnail of user allanb38
1 review
1 helpful vote
April 29th, 2017

Purchased a water monitor December 2016 product arrived defective contact was made with TomTop services we were giving the runaround send photo send video we will get back to you nothing happens they just want you to go away be very carfull.
Spending good money with this company.

Thumbnail of user elpidiov
1 review
1 helpful vote
January 30th, 2017

Is good store, technology and price goes well. Sometimes take more time than we expected to receive all we bought, but I never received any compromise to receive mi purchase in less time than there appear in the website. I understand coul take more time than other online stores, but this is one reason to consider the good price. For me is it OK, I can keep shoping in the store.

Thumbnail of user dolmanb
1 review
0 helpful votes
March 1st, 2017

A lot off cheap electronics, they do not overcharge on shipping, and fast replacement or money back on items lost by the mail

Thumbnail of user craigd48
1 review
0 helpful votes
September 11th, 2017

After many Emails and After a Month I Finally Received my Order, even tho I'm Still awaiting for two Orders to yet Arrive. But Once Sent out Arrived very Fast By Priority Delivery.

Thumbnail of user mauriced12
1 review
0 helpful votes
August 30th, 2017

Bought a rc helicopter. The heli works perfectly and the price was less than half of what i would have paid for buying it in my country.

The only pitfall was, that the package came some days later than promised and that the tracking code began to work only some days before delivery.

The shipment time was in my opinion still totally acceptable for the price, but it would be nice if tomtop would adjust their estimates a little so that I as a customer don't need to worry whether my package got lost during delivery.

Thumbnail of user anthonyk65
1 review
0 helpful votes
January 21st, 2017

They have quality items at very reasonable prices. The shipping takes a while, which is understandable when shipping China to USA, but overall there were no issues and good communication... recommended.

Thumbnail of user michaeld265
1 review
0 helpful votes
February 14th, 2017

Meanwhile ordered goods at TomTop for approximately 160.
I am very satisfied
- with good qualitity
- response time of Tomtop support
- meaningful answers (support)
- with delivery time
- with price level

First had problem with one product because of a fault:
- Tomtop answered within 48hours to my support (warranty) request,
- got clear answer on return information needed and procedure.
- could return product to Hamburg which is good, because I life in Germany
- after Tomtop received & proofed good returned, got request whether I want to have a replacement or money back.

Greetings Michael

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From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

Company Representative

Thumbnail of user shamyz1
shamy z.
Typically responds within 2 days

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