At first I might have been over anxiety of my order, but coming from CHINA and didn't realize it might take away. But my item arrived in working condition, & thank them for their concern.
I'm sorry to bring you a bad customer experience.
We appreciate your willingness to place an order on our website. We welcome every customer who supports and purchases at tomtop.
But for the email address you mentioned that does not support more than ten years, this is definitely wrong. Your failure to place an order should be for another reason.
You can send me your email address so that I can check it out for you as soon as possible. Or you can send a screenshot of your failed order to wholesale@tomtop.com, we will confirm the reason for your failure to provide the solution according to the screenshot.
Dear J M.,
I'm sorry to bring you a bad customer experience.
We appreciate your willingness to place an order on our website. We welcome every customer who supports and purchases at tomtop.
But for the email address you mentioned that does not support more than ten years, this is definitely wrong. Your failure to place an order should be for another reason.
You can send me your email address so that I can check it out for you as soon as possible. Or you can send a screenshot of your failed order to wholesale@tomtop.com, we will confirm the reason for your failure to provide the solution according to the screenshot.
Tomtop.com