TOMS ShoesReviews 77

During the black friday sale, i wanted to buy a new pair of Toms. I tried to order them, but their website kept having trouble with the connection to the payment services. I contacten Toms customerservice and it took them more than a week to respond to my email asking for help to order. By then not only the black friday sale was over, their response was that it happend because i was using the wrong browser. The browsers they say i needeed to use where the two browsers I had already tried and that were not working... i emailed this back to them and more than a week later their second response came in which they advise me to use a different device in the future when ordering!

What kind of nonsense is that!? And where the %#%$@# is your customer service?

I used both my laptop and my iPad and between them 4 different browsers and the problem is with your website and not with me.

And instead of trying to find a solution, like manually entering my order or fixing your damn website and then give me the chance to order the shoes for the Black Friday sale, you put all blame and responsibility on me and you don't help at all!

TOMS lost a customer today with their completely absent service towards customers and that is a shame because I really liked their shoes. I will never ever buy from a company that treats its customers like this and neither will all my friends.

I do like their shoes and respect the cause but the customer service is awful. My order was cancelled without explanation. No response to my three emails. It took me more than 30 minutes to contact the customer service over the phone only to be told it was out of stock. Then when I checked the website a few days later, my size of the shoes were still available. The chat doesn't work. I can't even leave a feedback. They may think "well, we are helping people, put up with some inconvenience." But TOMS is a business. Not a charity. I'd rather buy cheaper shoes and make donations.

As a dude, I like shoes that are functional and no-frills. I saw a buddy of mines wearing some TOMS at the beach one day while we were at a bbq and so I decided to check out the site myself. I actually bought the shoes off Amazon but thought it was more appropriate to leave the review here. The shoes itself started with a comfy fit but as time went by, I wore the shoes in water and the shoes stretches out a bit. After that, they were never the same.

The soles wore out just after five months. I wore them about 4 times a week. I might as well use these shoes for ice skating...
At least the fit is nice and the fabric is still holding up.

I brought a pair of TOMS returned them. Brought another pair. I went through this process a few times. I got to the point that I just wanted my store credit back to my PayPal. I was told I could get it back and that it would come 7 to 10 buisness days. I waited 10 days. Asked again, they apologized and said I would get it back. I waited almost a month. I then went back to use my store credit to buy a bag. It was missing. Then I was like okay maybe they will give me sore credit back to PayPal. I waited another 10 buisness days. I asked again they said I was given wrong information and I couldn't get it back. Then they said the financial team will message me back 2 days later about my missing store credit. They never did and I am done and not bother to message them again. Enjoy my 56 dollars. I also believe that they didn't give me a full refund. I brought a pair of shoes for 62 dollars total. I returned them got a refund not realizing it wasn't the full 62. Brought the same pair of shoes for the same price and still had to pay 6 dollars. I was wondering why I had to pay 6 dollars for these shoes, I noticed that I didn't get the full refund the first time. I asked them this they couldn't give me an answer. Just make sure if you buy from them to make sure it is the right shoe size. Also, if you have the option when returning for store credit or original method ALWAYS do original method.

I received my 2 new pairs of Toms in the post today. I bought the Ash women's classic canvas shoe, because I love the exact same ones I bought two months ago, however, the shoe was sized like a 6.5,, instead of the 7 in claims to be. Keep in mind, I had Just bought EXACTLY thesame shoe; size& color. They feel Extremely constricting on the top half of the foot; painfully so. I am a very slender and petite woman of 103lbs, there is No Godly reason why the shoe should be so markedly different than the identical ones just two months prior. This is not the first time I've experienced inconsistency with sizing from this shoe company; this is the Fifth and Final time I try. Speaking with customer service and voicing my concerns was a waste of my time and the staff members time as well. He stated thst they get the shoes from different producers in different countries, so that could explain why each and rvery pair is markedly different. These are not fingerprints or snowflakes, they should not each be uniquely different. They are canvas fabric cut from a template, sew together, glued to a flata d uncomfortable sole; these are made on an assembly line, not handcrafted by individual artists without any grids or measurements. I highly recommend trying Bob's by Sketchers, as they are extremely consistent in sizing( all of my Bobs are 7s)& they have taken the time to engineer a comfortable and ergonomic footbed.

I was given a pair of Tiny Toms leopard print for my daughter. They have a red/dark pink liner that bled through the shoe and stained it. Who makes toddler shoes that get RUINED when they get wet? I spoke with their customer service and they would not do anything because I am unable to show proof of purchase. Very disappointed in the company overall and especially in the quality of the baby shoes that cost quite a bit of money to be ruined in a little water.

Somehow Tom's got my email address (probably from LinkedIn) and began sending all too regular email ads, refusing to honor all "Unsubscribe" attempts. Calling did absolutely no good, unless I wanted to place an order. While their public appearance is nice and benevolent, there appears to be a dark predatory side beneath that. I seriously do not like being continually harassed, not to mention their repeated violation of the Federal CAN-SPAM Act.

TOMS site and company is great for one stop shopping. BUT, if you experience any hangups post-purchase be warned. They no direct service rep to speak with about faulty products or returns. And they offer very little assistance in finding a solution when their own products are damaged or are not of quality. They are very unresponsive to communication and make the effort required to return faulty goods a huge responsibility on the consumers end. Not recommended if you want any guarantee in your product.

My sister and I have several pairs of toms shoes, they are cute, fun and stylish. What we love most about this site or company is what they bring to their company other than making profit for themselves, they bring joy to children who can't afford a pair of shoes. (Every time you buy a pair of shoes, a pair is donated to a child in need) They now sunglasses and for every pair purchased, the gift of site is given to a person in need. Awesome company.:)
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