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Toluna Reviews Summary
Toluna has a rating of 1.2 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 368th among Forum sites.
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Don't recommend this app at all. The app said 3 weeks why would the gift card take 3 weeks y'all should already have the gift card. A waste of time scam.
Like what others have said. This is a scam site. Think for yourself why there are so many negative reviews and why are all the positive reviews made by accounts that looks like bots/paid reviews. If I had googled Toluna Review before I started my account with them, I would never do it.
If you want to waste your time then go ahead. But before you do, let me tell you what will happen, so you can decide if you want to continue or not.
There are usually less than 3 surveys daily but let's say there are 10 surveys available in total.
For 2/10 of the surveys, when you click into them, it will say that your profile do not match at all. That is also the case after you filled up all their profile questionnaires.
For the remaining 8, half of them when you clicked into it contains bug or server errors which either prevent you from starting, prevent you from proceeding once started, or prevent you from completing the survey at the end or halfway through.
Now, as you happily finish up the remaining 4 surveys, for 3 of them, right before you complete it, you will be kicked out suddenly with a prompt that says the survey has filled up, preventing you from earning any points, after you had spend hours on it.
"Fine, but at least I am still credited for the last survey" would be what you are thinking. WRONG. Yes, you will be credited but for 3/10 of these completed and credited surveys, the points will be retracted for no reason resulting in no awarded points. YES, they will still do that after WEEKS of you completing the survey, so meaning all your points are never safe and can be completely empty tomorrow.
Okay, so for the remaining 7 surveys that you are credited for and not (yet) retracted by them, let's say you finally accumulated enough points for redemption. Right after you happily redeemed the item, the real ordeal begins here.
They will refuse the payout and quietly suspense your account without any warning, and you will never know it unless you email their customer support. This is another set of nightmare that I won't go into details about. But you can check the reviews by others.
They will then extort more information from you under the pretense of verification and proceed to sell it online to earn for even more profit.
This is finally when you realise why is there an influx of spams email after you joined their site and that you have been scammed.
Good job Toluna. You earn from your users doing the survey, refuse their payout, and then proceed to sell their information.
Thank you for taking the time to share your thoughts, Chris.
The only reason behind the accounts' suspension is noncompliance / breaching of the terms and conditions to which our influencers agree upon registration and the sole purpose of the quality checks we conduct is to ensure the highest possible level of quality for the data we gather on behalf of our clients as they depend on factual information in order to make important business decisions.
Sadly, we've been unable to identify your support case or Toluna account. If you could kindly share your username/ticket number with us in a private message here or, alternatively, submit a new query through https://us.toluna.com/contactus with the subject: "Sitejabber review - follow-up" we'd happily take a closer look at your situation.
Hoping to hear from you soon,
Mary
Just as I'm about to get a pay out, they wont let me take anymore surveys. Clearly they've done this to stop me reaching the pay out.
Thank you for taking the time to share your experience, Shaun. I am truly sorry to hear about your situation.
I want to assure you that we would never engage in such practices as suspending a members' access to our surveys just to avoid paying them their due reward. Your Toluna account is active, but it seems that our system detected you are accessing your Toluna account using a suspicious IP address and it automatically rejects your participation in surveys.
We've already identified your support case and we will review your account's activity. We will get back with additional details as soon as our investigation is concluded to provide you with a better understanding of what happened.
Keep in touch soon,
Mary
Thank you, it was stated that the reward would take three to five business days to be delivered to Paypal account. It was done in two days. No hassle or customer service required.
Thank you so very much for taking the time to share your positive experience with us, Nicole! We understand this is of utmost importance, so always do our best to deliver out influencers' rewards as soon and as securely as possible! Should you encounter an inconvenience, please know that we remain available via the website's or app's contact forms, or even by email at support@tolunahelpdesk.zendesk.com and we'll always do everything in our power to find the best and quickest solution to any issue that may arise.
Hoping we'll soon be able to bring your experience to a 5 star level,
Mary
Waste of your time as 9/10 surveys will say you don't qualify after spending 10-15 minutes answering all the questions only yo be told at the end that you didn't match the survey criteria! Customer help dodges around your questions about points missed.
I sincerely regret hearing that you feel this way, Courtney.
The surveys we offer have different respondent needs and targets, so it is likely that you will sometimes be screened out. When this happens points are not awarded because the data gathered is not used for the research and we are not paid either by our clients.
This usually happens in the first half of the survey, however, if and when this happens towards the end of a questionnaire, it might be the result of a quality check (when the client sets specific questions to ensure the consistency and validity of the answers provided). Nonetheless, when you feel it was not the result of a quality check, we invite you to contact us, provide the survey number in question, and we will investigate the situation further.
I'd be delighted to have the opportunity to further discuss your specific personal experience, so I kindly invite you to contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject will ensure I will personally address any and all of your concerns.
Hoping to change your Toluna experience for the better,
Mary
This site sucks. I have been using it for a few months with no issues, I redeemed a 10$ Amazon gift card the other night and then the next morning I couldn't login. Just happened to have my account suspended right afterwards. Ridiculous that they don't even give an explanation until you hound them about it. Pretty frustrated with this site as they take everything earned as well so much time was wasted and I don't even know exactly why or what to do to fix it. I don't change my answers on purpose.
I sincerely regret this situation, Courtney, and I would like to reassure you that this occurrence is not a deliberate effort to prevent you from spending your hard earned points. Our clients rely on the data submitted by our Influencers to make business decisions and, to ensure they only receive the best quality, there are checks regularly performed on our panel and the system flags accounts based on suspicious activity detected within a certain period of time.
I've identified your support case and I will personally follow up and provide additional details as soon as possible.
Keep in touch,
Mary
If you are looking for the largest fraud site in the world, Toluna occupies the first position in fraud, because I am working on it accurately, and without violating any conditions for the site, and suddenly the site closed my account without any reason, and I contacted the failed support team, so he told me that I violated the conditions, but he did not It gives me any details because it is a liar
We are sorry about this, Gordon!
Nevertheless, we have provided via email all the reasons why your account has been suspended. I understand you are distressed about your account being closed, but we need to make sure our clients receive reliable information from our surveys and therefore we must ensure that this requirement is met by all of our influencers.
We regret this situation and we wish you all the best for the future!
Mary
I worked very hard and finally got enough points to redeem and then they closed my account saying i violated their rules and they kept my money! I asked them what i did and they would not reply. DO NOT JOIN TOLUNA
I am deeply sorry to hear about your disheartening experience, Lisa. The only reason behind the accounts' suspension is breaching of the site's terms of use and membership to which all panelists agree to upon registration on the Toluna panel.
Nevertheless, I have identified your support case and I will be conducting a thorough review of your overall activity. I will get back with additional details as soon as my investigation is concluded.
Keep in touch,
Mary
Everything was going fine on the site until they blocked my account TWICE. The first time they unblocked it after I queried their claims that there was any fraud or dishonesty on my account and asked for proof on their side for such accusations. I then started having issues with my points not being added correctly on my account, which they resolved after I contacted them. Then the second time they terminated my account was months later when they tried to use the same excuse and mind you I had accumulated enough points to redeem again. They even stopped replying to my emails and when I read other reviews, this seems to be something that they do when you have accumulated points and if you've been with them for some time. They are SCAMMERS.
I sincerely regret hearing you feel this way, Luyanda. I can understand it is unpleasant to have your account closed, however, the only reason behind the accounts' suspension is noncompliance / breaching of the terms and conditions to which our influencers agree upon registration. The sole purpose of these routine panel checks we conduct is to ensure the highest possible level of quality for the data we gather on behalf of our clients as they depend on factual information in order to make important business decisions. These decisions are not made superficially, but are based on prior thorough analyses of these accounts' overall activity on our panel.
Nevertheless, I have identified your support case and I will personally follow up with additional details as soon as possible.
Keep in touch,
Mary
I was removed for something I had NO control over - that someone/someplace had tried/attempted to participate over 400 ttimes this year - from different URL's. I had almost reach a reward - but was was told I was removed. I did not even attempt Toluna over 400 times this year - who is doing this? I am a 78 year old woman - and was rejected from most surveys - because of age, I believe.
Dear Bernadette,
I am deeply saddened about this unfortune situation. Nevertheless, we have provided via email all the reasons why your account has been suspended. I understand you are distressed about your account being closed, but we need to make sure our clients receive reliable information from our surveys and therefore we must ensure that this requirement is met by all of our influencers.
We regret this situation and we wish you all the best for the future!
Mary
You can take up to 30 minutes to fill out a survey and then when you finish, you get the notice that the survey "filled up: while you were taking the survey, and sorry, you do not get any reward points. After too many time of this happening, I complained to Toluna and ended my participation in the site. Toluna responded basically that too bad for me the survey filled up and we just do not care about the way we scam participants.
Dear Frank,
I sincerely regret hearing about your experience and your decision to leave our panel, and we wish you would reconsider. Unfortunately, it can happen sometimes that your demographic fills by the time you finish the survey (when a survey is generating greater than expected response). Nevertheless, we understand this situation can be unpleasant and we always encourage our influencers to contact us and provide as many details as possible (e.g. Screenshots and survey number) so that we can make things rights.
Rest assured that I've identified your support case and I will follow up with additional information as soon as possible.
Thank you for your understanding,
Mary
After review they ar send praivet message for me but my account still suspended its very disgusting scam Don't waste your time
I sincerely regret hearing about your negative experience, Sebastian!
Sounds like your panelist rights for this account have been suspended due to the violation of our Terms and Conditions. I would be delighted to further discuss the reasons behind this - could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”? Alternatively, you can also choose to share your username and some additional details in a private message and I will personally follow up on your case.
Hoping to hear from you soon!
Mary
After a few issues down to technical on there side all Issues have been sorted and all money owed paid so have to give them credit where credit is due. They show me respect and sorted these issues out a big thank you to team Toluna..
Thank you very much for taking the time to update your review, Greg! I'm very happy to hear that everything was sorted out by our support team.
See you soon on Toluna,
Mary
This is the worst Market Research company as you do lots of work to reach there Payout limit needed, then they will kick you out the panel not pay out to you using with the most rubbish excuses they can find. DONT SIGN UP as your only wasting a lot of time for nothing. The also have another site called Vocalyz again they have done that on our rewards there as i was a Member on that site and my wife was a member on Toluna. In all the years of doing research for companies they pay a little into your accounts for a lot of work and like i said come payout time they freeze your account. So there just like thieves and are disgusting..
Used to be great. A lot of variety, redemption options, games etc but all of a sudden after 10+ years i had my account CANCELLED with the only reason given that it had been 'flagged' due to attempting to maintain the 'quality' of their data - no being advised (i had to chase them up), no being given access to the money i had owing to me, nothing...
The joke of all this is, they think there's 'high quality data' when say some surveys require a CEO level position to answer or someone on $100,000 income? As if people with naturally high incomes would complete 20 min surveys for roughly $1. The logic boggles the mind...
That said though, the time spent is NOT worth it & others have attested to this. Very little is paid for your effort. Add to this, there are MANY survey errors none of which you're compensated for so time simply lost.
Horrible all in all, like many survey sites these days... user loyalty means NOTHING to them - they'll use & discard you as they see fit (while getting free data out of you many a time)!
Edit: after writing what i have, customer service staff reached out to resolve the issues & my account was re-instated on a 'probational' basis so i think we would mutually like things like i've mentioned no longer relevant.
Hello Stephen,
Thank you for sharing your review. I appreciate your candidness and I am truly sorry to hear about your experience.
Our members' satisfaction is of utmost importance, however so is the integrity of our panel. To this end, we employ numerous automated checks to make sure that we are continuously achieving the high standard of quality that our clients expect. Unfortunately, it sounds like your account was caught in one of these recent checks.
However, we are not superhuman and we don't always hit the mark. For this reason, I would love to personally double check your account and provide you with a better understanding of what happened. I kindly request that you contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form in the app or on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject. I will reply with more detail as soon as possible.
Best regards,
Mary
Just imagine showing up for a job that pays about 25 cents an hour. After working three hours, the manager tells you he has enough people for the job, and you can go home without pay. That's what it's like filling in surveys for Toluna (and other ripoff survey companies). Most of the time, you will spend 15-20 minutes answering questions, only to find out the survey has just reached the number iof desired participants, or that they were looking for a different profile. And of course, you don't get anything for the time spent. If you like working for a wage well below minimum wage, Toluna is for you. Even if you're lucky enough to complete surveys which happens about 1 in 10, the pay is the worse you can get for any job. A complete waste of time and dubious business practice to say the least.
Hello Alexis,
Thank you very much for taking the time to share your thoughts.
First of all, I would like to take this opportunity to clarify that we never presented Toluna membership as a job where you can earn the equivalent of a salary. Toluna is on online influencers community where you have the chance to transform the products and services that matter to you and inspire change in real time by sharing your opinions via the surveys we offer. Your input will have a direct impact on companies and how they market, distribute or advertise new products and services to consumers.
However, market research depends a lot on categories and we are dedicated to constantly providing quality data to our clients. As we need to respect the target quotas & requirements while also ensuring the highest possible level of data quality, influencers might not qualify for all the surveys they receive, in which case points are not awarded, because the data is not used.
I'd be delighted to have the opportunity to further discuss your specific personal experience, so I kindly invite you to contact us either by email at support@tolunahelpdesk.zendesk.com, or via the contact form in the app or on the site at https://toluna.com/contactus; using 'Sitejabber review - follow-up' as subject will ensure I will personally address any and all of your concerns.
Hoping you'll give us another chance,
Mary
Had been a member for quite awhile with no issues; takes lots of time to earn enough points for redemption. Finally got enough for a reward and was waiting for gift card when I discovered I could no longer log in. Contacted company and apparently my account had been deactivated due to "non compliance with terms of service." No notice, or warning or proper reason. Found it interesting that this happened as soon as I was going to get a reward. There are many other better panels out there; don't waste your time with Toluna.
Hello Jen,
I am deeply sorry to hear about your disheartening experience and I would like to reassure you that we do not engage in such derogatory practices as intentionally denying our members their rewards by deactivating their accounts. The sole reason behind the accounts' suspension is indeed breaching of the site's terms of use and membership to which all panelists agree to upon registration on the Toluna panel.
I'd be delighted to personally follow up on your case and provide some additional details if you could kindly share your ticket number or username with me here; alternatively, you can also choose to send me an email at support@tolunahelpdesk.zendesk.com with the subject 'Sitejabber review - Follow up'.
Hoping to hear from you soon!
Mary
You can't contact them since it's impossible, you don't get the points they say you are suppose to get when they send you a survey and you have to get a lot of points to get compensated and they are asking me to plant a tree with those points? Now I know why I left.
Hello Dee,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked and I will do my best to briefly explain our process.
Survey incentives are offered only for complete & successful completions. When influencers fail to qualify, points are not rewarded as the responses are not considered valid, so they will not be used in the final research findings and we don’t get paid for them either by our clients.
While the Plant a Tree reward has the lowest threshold, there are also other rewards available in the Rewards Center; we try our best to offer multiple reward options at different thresholds, so that even influencers who casually visit our site can redeem their points.
We'd love the opportunity to discuss your specific experience further. All helpdesk communication is carried from our dedicated platform, so our influencers will have to use the Contact Us form available on our site (https://toluna.com/contactus), the contact feature in the Toluna Influencers mobile app, or simply email us at support@tolunahelpdesk.zendesk.com. This will ensure their queries are properly addressed as soon as possible (in average within 24 business hours).
I am truly sorry to hear you decided to opt out of your Toluna membership. Should you change your mind and decide to give us another chance please do not hesitate to get in touch using 'sitejabber review - follow-up' as subject and I will personally assist you!
All the best,
Mary
Being a retired female over 65 automatically means I get screened out of most surveys, so when I find one that wants my input, I'm thrilled. So, imagine just how frustrating it is to spend 20 or 30 minutes completing a survey and hitting the submit button, you get a "system error". This is quote:
We are sorry, an error has occurred with your request. It's not you, it's us!
Click here to return to our homepage.
Thank you.
First off, you don't get taken to the homepage. It just sits there. Second, this happens ALL of the time. If I get one or two completed surveys in a month, there will have been at least 10 surveys that I've been dumped from. I spend my time and get no rewards. Is your system that bad?
The only reason you get a 2 rating is because I have been able to redeem enough points for a couple of rewards, but it takes many, many months to accrue when most of the surveys get dumped. Not a happy camper.
Hello Christine and thank you very much for sharing your feedback!
The inconveniences you repeatedly encountered sound like routing errors. Please be assured that these errors, while we can understand they are unnerving, should not be affecting your participation status; to put it in other words, you receive this error because you are simply not being correctly redirected back to the Toluna website after completing a survey (successfully or not); nevertheless, we/our client will have still received your survey results.
If you wish to discuss this situation further, I'll be more than happy to provide specific details about your recent survey activity. Should this be the case, I kindly invite you to submit a new ticket at https://toluna.com/contactus with the subject 'Sitejabber review - Follow up' so that I may personally assist you.
Thank you for your understanding,
Mary
At the rate that it's going, I've calculated that it'll take you about 7.5 hours to earn a $20 Amazon coupon.
Hello Mariah,
I am sorry to hear that you consider the reward amount is not reflective of the time and efforts you will have to put in. If you wish to discuss your specific experience further, I would be delighted to address any of your concerns and offer some insights on how to make the best out of your Toluna membership based on your expectations and needs - just submit a support case at https://toluna.com/contactus using 'Sitejabber review - follow-up' as subject and I will personally get back to you as soon as possible.
All the best,
Mary
This is without a doubt the worst survey site on the net. Takes forever to build up enough points to earn a reward. Once you get reasonably close to a redemption they dream up a lie saying you are dishonest with your answers and delete you from their system and will not provide any proof of such. Avoid these guys at all costs unless you enjoy wasting hours doing surveys that you will never get paid for.
Hello Les,
I am truly sorry to hear about this disheartening occurrence that made you feel like we engage in unscrupulous activities.
To ensure a high quality level of the data we gather & provide to our clients we have numerous checks set in place and the system flags accounts based on suspicious activity. Please be assured that it is not a deliberate effort to prevent you from spending your hard earned points.
Our team managed to identify you account and will follow up on your case with additional details.
Thank you for your understanding,
Mary
From the business
Toluna, the easiest way to ask and answer questions and get rewarded for sharing your opinions.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us, Morgan!
Since the automatic reward request email notification is received, the reward request may take between a few days up to maximum 3 weeks to be processed, depending on the number of requests we might have during a specific period of time.
If you have any other concerns or if there's anything else we can do for your, please submit a ticket via the app's Contact form and our support team will assist you as soon as possible.
Thank you for your understanding,
Mary