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You can't contact them since it's impossible, you don't get the points they say you are suppose to get when they send you a survey and you have to get a lot of points to get compensated and they are asking me to plant a tree with those points? Now I know why I left.
Dee K.'s review of Toluna earned 3 Very Helpful votes
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I spent many hours doing surveys and accumulated a number of points. I went to redeem the points...
Hello Dee,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked and I will do my best to briefly explain our process.
Survey incentives are offered only for complete & successful completions. When influencers fail to qualify, points are not rewarded as the responses are not considered valid, so they will not be used in the final research findings and we don’t get paid for them either by our clients.
While the Plant a Tree reward has the lowest threshold, there are also other rewards available in the Rewards Center; we try our best to offer multiple reward options at different thresholds, so that even influencers who casually visit our site can redeem their points.
We'd love the opportunity to discuss your specific experience further. All helpdesk communication is carried from our dedicated platform, so our influencers will have to use the Contact Us form available on our site (https://toluna.com/contactus), the contact feature in the Toluna Influencers mobile app, or simply email us at support@tolunahelpdesk.zendesk.com. This will ensure their queries are properly addressed as soon as possible (in average within 24 business hours).
I am truly sorry to hear you decided to opt out of your Toluna membership. Should you change your mind and decide to give us another chance please do not hesitate to get in touch using 'sitejabber review - follow-up' as subject and I will personally assist you!
All the best,
Mary