Same as everyone else.
Get to end of surveys and will stop/crash.
10 minute surveys turn into 1/2 hour long then crash.
Finally get to ******* points for a $25.00 Amazon gift card and then suddenly You can't log in.
Try to reset password and never get an Email back.
Finally complain thru Zen Desk and get a response to reset My password.
Stuck in the same old loop.
Hello John,

Thank you for contacting us!

If your login credentials are not recognized, please access https://www.toluna.com/en_US/ > Sign In > Forgot password. Insert the email address associated with your account and you will be sent an email to reset your password. Please wait a few minutes for this email to be delivered and make sure it is not flagged by a spam filter or delivered to your junk mail folder.

When you set the new password, please make sure it meets all the below criteria simultaneously to be accepted by the system:
It's at least 8 characters long
It includes at least 1 number
It includes at least 1 Upper case
It includes at least 1 symbol
It doesn't include more than 3 identical characters in a row
It's not your e-mail

Does this not answer your question? Check out our FAQs https://www.toluna.com/en_US/faqs and Site Terms https://www.toluna.com/en_US/terms or simply reply to this email and one of our support team members will get in touch shortly!

Sincerely,
Your friends at Toluna
Finally got a response, here it is,

Hello John,

Thank you for reaching out to us.

Kindly note that Toluna is always vigilant in maintaining our community's integrity. Unfortunately, during our regular quality reviews we've noticed issues with your account and survey activity that could negatively impact the integrity of our processes. Our system has detected that you were performing an activity that contradicts information provided in your member profile or is not in line with our Terms.

As such, the panelist rights for this account have been suspended from our site and your earnings have been forfeited due to the violation of our Terms and Conditions.

We regret this unfortunate situation and we wish you all the best for the future! Take care.

Best regards,
Hailey Evans

Hey,
Could You please explain what is the contradiction?
I really tried to be Forthright and Honest.
There must be some mistake.
Please let Me know, so if it was a mistake on My part I can learn not to do it again.
Thank You,
John

Hailey Evans (Toluna)

Dec 15,2023, 18:51 GMT+2
Hello John,

In order to ensure we receive reliable information from all of our influencers and maintain the high quality standards of our panel, our Data Quality Team does multiple routine checks verifying various data quality points and potentially fraudulent behavioral patterns. Some examples of the various checks performed are: registration checks, the location from which surveys are accessed, proxy usage, device checks and digital finger printing failures, activity and behavior in surveys and many more data points.

Besides these panel-level checks, there are also quality checks implemented in each questionnaire we offer (i.e. Survey-level checks).

To protect our clients and the security of our panel, our team cannot disclose more specific details about these flags and techniques employed to detect fraud.

We understand that having your account suspended is an unpleasant situation, however, our clients rely on consumers' truthful feedback to make important business decisions, so it is critical that we ensure they receive reliable information from all of our influencers.

We appreciate your interest in the Toluna panel and we are sorry that at the moment you can't be a member of our community,

Best regards,
Hailey Evans

So make of it what You will.
In My Humble Honest Opinion is that Toluna is a big scam.They make a huge Profile on You and What do They do with the information?
Very Sketchy!
Overall out a bunch of time and $25.00 and told them Everything about Me for NOTHING.
Hope that it does not come back to bite Me in the $#*!!
Only gave it one star because I had to rate it.
Too bad can't rate into the Negative side.
John

I signed up with this site several years ago when I read on a blog that it offered possible free test products. That was VERY misleading, but it's my fault for not investigating this site further - lesson learned. Do lots of due diligence before signing up for any of these types of sites, as many are huge time wasters & pay out beans for your time. Toluna is mainly a survey site but I had no interest in doing surveys. I thought it'd be fun to 'possibly' test free products. Every test product offering only provides anywhere from a few hundred to approx 500 products (except the last test product offering was 900+ which I'd never seen them offer that many prior). They seem to offer test products approx once a month or so. I understand that considering how many Toluna users there are, statistically there's a very low chance of actually getting chosen to test a product. I had no idea that Toluna has millions of users all over the world, so the chances of you getting picked to test one of just a few hundred products is basically zero. After applying to test products every single time they're offered for years & never getting chosen, I've finally given up. I guess I'm determined... or just really stubborn & kind of lame for continuing on for years ha. You'd think I'd give up long ago, considering these aren't expensive products, but I thought it'd just be fun if I did get chosen. Most test products are under $10 & many are probably worth about $5 (like eye pencils & lip balms). But I kept the hope up that eventually I'd get picked - nope! What a complete waste of time. Do not bother with this site for trying to get test products. After reading reviews of Toluna, it's mainly just a survey site & according to many users, even their surveys are not worth your time.
As a side note, their customer service is of no help at all. I contacted them because their site wouldn't allow me to update my address (in case I ever did get picked for a test product) & could they please update my address for me & try to fix their site's issue. I tried to update my address over 20 times over the past several months to no avail. Their reply was to submit my new address & click update - exactly what I had told them I'd already done over 20 times. I also asked them about their test products program & told them I've applied for years with no luck & is there anything I need to do to have a better chance of being picked (does doing surveys, having a blog etc increase chances?). They didn't respond to that question at all, so I have no idea how their test product program works.
Just stay away from Toluna. Toluna does nothing but suck your time & cause major frustration with zero to gain regarding test products.
I can't personally speak to their surveys, but if you read other reviews & google Toluna, most people say you get very little payout from doing long surveys, points expire, you have to do long screeners & then it'll say you don't qualify... doesn't sound like their surveys are worth doing. Also googling Toluna's test product program, almost everyone says they also have never received anything from this company after applying for a long time, some for many years (one person said they'd applied for test products for 7 years & never been chosen). What a waste of our time. Much better companies out there who actually reward their users regularly with test products/samples & provide decent pay out for surveys. Stay FAR away from this junk site!