Toluna

Suspended for no reason and took all my points I was building up, I tried to work it out with support but that didn't work,

Don't waste your time like I did

At the rate that it's going, I've calculated that it'll take you about 7.5 hours to earn a $20 Amazon coupon.

UPDATE AFTER TOLUNA RESPONSE: Their reply makes no sense. Yes, I did include login problems in my query, however their auto responses didn't even mention this, let alone send instructions. I am still pushing for evidence of why they feel it necessary to suspend my account permanently. Waiting, Toluna, waiting...

I joined a few weeks ago and was enjoying doing the surveys. Honesty and integrity are hugely important to me and I gave a lot of thought to all my survey responses. I have, and still do, complete surveys for other companies as well.
I earned enough points for a £20 Amazon voucher and this is when the true colours of Toluna are seen.
They sent an email saying they were sorry but could not process my reward and the points would go back on my account. At the same time, they blocked access to my account! No explanation given.
I contacted customer service and just got back another 3 emails exactly the same as the original one.
I mailed again the next day to say I hoped those auto emails were not their reply to my query and I await a personal response, answering my queries.
I received another 3 emails in response, exactly the same as previously, so now have 7 duplicate emails telling me nothing other than they cannot process my reward.
Reading reviews, I am far from the only person they are doing this to.
My assumption is that they are taking payment from their clients, a portion of which should be given to the people completing the surveys, and keeping the whole lot themselves. Really shady behaviour.
Fortunately, I have kept quite a bit of info about the surveys I completed, so will be contacting some of their clients to advise of Toluna's tactics.
If Toluna are questioning my integrity, which I'm guessing is the case, it is only right that their clients know that they should not be paying Toluna for apparently inaccurate information.
That's not the only thing I will be doing if I don't receive a satisfactory response from Toluna.
How dare they withhold money for work undertaken in good faith, and lie about returning the points.

I'm a veteran survey guy. Toluna contacted me recently and asked me to do surveys for them. So I like to set goals. It takes ******* points to earn a Amazon $50.00 gift card. I can earn one usually in about a month or so doing surveys along with other activities. So the first day I earned ******* points very easily I worked 2-3 hours. The next time I tried I would complete a survey I would get erer message when it came time to credit my points so I completed 5 surveys and they pocketed my earnings. I then tried my cell and it worked I completed a number of survey s around 10,000 points. Then next day I had ******* points. I then put forth the effort to try to achieve my goals. I would complete a survey and I get the erer message or I completed a survey and I would get a message when my account was susposs to be credited the survey is full or you don't qualify after I have done all the work. Over the last few weeks I have been able to complete a lot of surveys on my phone. But none have been credited to my account. It says it can take up to 6 weeks for the points to hit and then, another 4 weeks to get your gift card. But I wanted to give it an honest try. I believe it is a scam. Maybe over a year you might see some thing. But I dout it something is not right. Don't waist your time.

I don't know why i had to try it in the first place, i wasted a lot of time just for nothing, it's very useless

23/03/2024.

Well I have been with Toluna now for two years. I have had no issues and have fully enjoyed my experience. I have been truthful and honest answering the surveys, sometimes I've hit the button and I have lost a survey and lot of times I've not been a match which I understand.

Four days ago I went log in to my Toluna account and it kept saying log in failed, I was confused as it's been the same password I have used since joining and the email and password was saved to my Google account so I never forgot it. I kept doing this for a couple of days as thought maybe the system is down or something. I then pressed forgot password to maybe reset and it kept saying you have a email account with us we will send you a reset email. These emails never arrived and I have tried this at 50 times. I then sent a message to Toluna explaining my issues. I got a email back giving me a email to reset password so I've done this numerous times, I keep contacting Toluna and I keep getting the same email and no luck with resetting my password. Emails never arrived in my inbox or spam.

I am really disappointed as I had just completed a hours long survey speaking online face to face with a actual person about insurance letters to which I was granted two hundred and twenty thousand points, then I completed a weeks survey on washing machines, washing clothes and detergent use, I actually spend time recording the outcome every day to which I received one hundred and twenty thousand points, I also had a good few points already gained. So I had claimed a reward of one hundred and 90 thousand points points. So I am unable to access my account with my points that a fully give a 100 percent to. I am most likely not going to receive my reward either. I have a good six hundred and 50 thousand points that I can't get access to.

I then found these reviews and I was shocked at how many people this has happened to. I really thought Toluna was a honest quality survey site. As I said I've never had a issue and have always received my rewards but to just stop your account with no reason at all is very bad. Did they see I had all these points, that they didn't want me using. It's not good and not right to treat people like this.

I wish they would just be honest and tell the truth what they have actually done instead of constantly sending me reset password emails.

I have sent another email asking them to just be honest with me and not let me waste anymore time trying reset my account as it clearly isn't going to happen.

I feel I will be another person who will get some excuse that I have not been completing the surveys in a proper manner going by all these reviews. Why just stop your account now after two years. Makes no sense.

Toluna just be honest

Annie Jeffries

Took a ton of surveys, got points to turn into rewards, but didn't receive rewards when time to cash in.

Banned for no reason at all, it would be good if I could have access to my account again and be able to redeem my gift card.

Toluna is great, but upset about the removal of many favorite gift cards such as Tango, Play Station, Amazon10, I hope these cards return as soon as possible.

Just as I'm about to get a pay out, they wont let me take anymore surveys. Clearly they've done this to stop me reaching the pay out.

Is good surveys and has good prices when u reach all your points and giving your opinions and feedback on stuff.

Scammers, robbers...They make you lose your time and energy. I've never earned noting from them here in morocco

I don't know why the email keeps saying your redemption has been canceled? I don't understand, if I can't use pay pal then just let me know?

After review they ar send praivet message for me but my account still suspended its very disgusting scam Don't waste your time

After a few years of filing out surveys for Toluna, I started getting invitations that led to the response, "Can you believe it, we're out of surveys" After this happened a few times I opened a ticket and got this response from Toluna. " Dear Ronald,

Your inquiry has been solved. Please do not reply to this email unless you wish to reopen the case.

Noah McKenzie (Toluna)
Aug 10,2023, 13:13 GMT+3
Hello Ronald,

Thank you for reaching out.

Our system is devised in such a way that it will not allow flagged IPs as they are associated with high possibility of fraud. However, I would like to reiterate that your current inability to access our surveys is not a direct comment on the quality of the data you provided so far. Although we understand that it your IP being flagged might be an unfortunate situation that is beyond your control and not a result of your actions, there is nothing we can do on our end as our protocols will not permit the whitelisting of any particular account or IP address.

For some extra details on your IP flags you may access this free online tools:

https://scamalytics.com/ip
https://whatismyipaddress.com/blacklist-check
https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test/lookup
https://www.ip2location.com/demo

We can only recommend that you try getting in touch with your Internet Service Provider and ask them what could cause your IP addresses to be flagged/blacklisted.

Thank you for your understanding.
Kind regards,
Noah"
I tried using these tools but they didn't provide any real answers. I haven't contacted my ISP. I have deleted my account because I feel that Toluna has accused me of fraud.

Gift Order Cancellation - UK Amazon 5,and ******* points,i need of my points back.I worked for that,Why are doing that?

Don't waste your time! You take a long survey only to be rejected at the end! BIG waste of time!