I was a new member but I did reach the minimum amount to have my rewards. I am waiting for my first payout and I was on to my second. I am just missing a few more points to reach that second one. But suddenly I'm having a issues logging in to my account last night. I did email them for steps to renew my password. But they told me my account was suspended. I provided them my personal information and I did manage to answer their survey honestly. Then suddenly they will inform me my account is suspended. I don't think I'll be having that first payout anymore. I know its not much but still a wasted time and effort.
Companies contract with Toluna to do market research, etc, and are unfamiliar with how they do business. Their poor service and how they treat customers can reflect poorly on that company and their products. It can make that company seem like they aren't doing their due diligence, for sure. It's my mission going forward to get the word out.
We're truly sorry to hear that you're dissatisfied with our services :( and we would love to have the opportunity to change that.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Kind regards,
Mary
Toluna team
I have completed several surveys that promised over 4000 points but after I reached the end of the survey, the website showed error messages and it's a waste of time! I wasn't able to get the points that I was promised and my 'point history' showed 'zero points' despite spending over 20 minutes to complete one survey! A warning: do not sign up for this survey website! There are much better ones with smoother interface and higher paid survey websites out there.
We sincerely regret hearing about your negative experience!
It might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject and provide the survey number in question.
Hoping to hear from you soon,
Mary
Have been using Toluna Influencers for a while and never had an issue. Cashed out several times before...I've been trying to cash out with Paypal(ve tried twice) and keep getting "Your gift redemption has been canceled". Then today, it appears they suspended my account because when I try to log in I get " Error: Authentication failed. Please try again.".
So I lost all of the points I had earned...
I have a feeling they are going to maintain I violated their TOS. The thing is many of their rewards have been out of stock and many people are having their rewards denied., This feels like a way to avoid paying people.
So beware
Truly sorry to hear about your experience, Stephanie!
We employ numerous automated checks to make sure that we are continuously achieving this high standard of quality. Unfortunately, it sounds like your account was caught in one of these recent checks.
In order for us to take a closer look at this situation and provide some clarity, kindly email us via support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Hoping to hear from you soon,
Mary
Toluna Team
You can take up to 30 minutes to fill out a survey and then when you finish, you get the notice that the survey "filled up: while you were taking the survey, and sorry, you do not get any reward points. After too many time of this happening, I complained to Toluna and ended my participation in the site. Toluna responded basically that too bad for me the survey filled up and we just do not care about the way we scam participants.
Dear Frank,
I sincerely regret hearing about your experience and your decision to leave our panel, and we wish you would reconsider. Unfortunately, it can happen sometimes that your demographic fills by the time you finish the survey (when a survey is generating greater than expected response). Nevertheless, we understand this situation can be unpleasant and we always encourage our influencers to contact us and provide as many details as possible (e.g. Screenshots and survey number) so that we can make things rights.
Rest assured that I've identified your support case and I will follow up with additional information as soon as possible.
Thank you for your understanding,
Mary
I have earned more than ******* points and for some reason my account has been suspended. I please request you to restore my account so that I can redeem my rewards. I do not think that rewards earned need to be fortified for suspending the account. This is not correct.! I do not even know what was the reason for suspension. What actually happened?
Thank you for taking the time to review our platform. We are sorry to hear about this recent occurrences.
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. Your query would be related to 'Login problems', so if you selected this type & subtype of issue you received an automatic first reply containing general instructions on how the common login issues can be resolved. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible.
In order for us to identify your Toluna account & provide additional details on this matter, we kindly ask you to email us at support@tolunahelpdesk.zendesk.com using 'Sitejabber review follow-up' as subject.
Thank you,
Mary
Toluna team
I've had Toluna for a few years now, with generally no problems. But the last few weeks I would get an invite, click on the survey and would get "Can You Believe It, We Are Currently Out Of Surveys". Thinking this was strange, I filed a support ticket. I got the reply back stating that my IP address has been flagged as suspicious. One remedy is to contact my ISP, which I did. They told me that Toluna has something that is inside that website that can say in our system that is not a secure website anymore. With that said I have never had a problem with the other web sites
Thank you for sharing your concern, Kathy, I am truly sorry to hear about your disheartening experience.
The rejected survey attempts are not caused by a problem or a flaw, it is simply how our system is designed; if a certain IP address is flagged in the IP databases, the system will not allow participation. IPs that are blacklisted in certain databases are not accepted in our surveys as they are associated with a high possibility of fraud and/or raise too many concerns over the general accuracy of the responses coming from them.
Nevertheless, I would be delighted to further discuss the reasons behind this if you could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”.
Kind regards,
Mary
You can't contact them since it's impossible, you don't get the points they say you are suppose to get when they send you a survey and you have to get a lot of points to get compensated and they are asking me to plant a tree with those points? Now I know why I left.
Hello Dee,
Thank you for posting your review. I am truly sorry to hear that your experience was not at the level we would have liked and I will do my best to briefly explain our process.
Survey incentives are offered only for complete & successful completions. When influencers fail to qualify, points are not rewarded as the responses are not considered valid, so they will not be used in the final research findings and we don’t get paid for them either by our clients.
While the Plant a Tree reward has the lowest threshold, there are also other rewards available in the Rewards Center; we try our best to offer multiple reward options at different thresholds, so that even influencers who casually visit our site can redeem their points.
We'd love the opportunity to discuss your specific experience further. All helpdesk communication is carried from our dedicated platform, so our influencers will have to use the Contact Us form available on our site (https://toluna.com/contactus), the contact feature in the Toluna Influencers mobile app, or simply email us at support@tolunahelpdesk.zendesk.com. This will ensure their queries are properly addressed as soon as possible (in average within 24 business hours).
I am truly sorry to hear you decided to opt out of your Toluna membership. Should you change your mind and decide to give us another chance please do not hesitate to get in touch using 'sitejabber review - follow-up' as subject and I will personally assist you!
All the best,
Mary
I used Toluna and I have to say its so slow. After struggling, I found another website similar and got right on. Luckily, I have over $600 and ihad no regrets at all. Just easy polls, answering question was all I had to do. Comparing both I was amazed of how much I made. Try it and good luck :D http://www.prizerebel.com/index.php?r=freestufftoday
Everything was going fine on the site until they blocked my account TWICE. The first time they unblocked it after I queried their claims that there was any fraud or dishonesty on my account and asked for proof on their side for such accusations. I then started having issues with my points not being added correctly on my account, which they resolved after I contacted them. Then the second time they terminated my account was months later when they tried to use the same excuse and mind you I had accumulated enough points to redeem again. They even stopped replying to my emails and when I read other reviews, this seems to be something that they do when you have accumulated points and if you've been with them for some time. They are SCAMMERS.
I sincerely regret hearing you feel this way, Luyanda. I can understand it is unpleasant to have your account closed, however, the only reason behind the accounts' suspension is noncompliance / breaching of the terms and conditions to which our influencers agree upon registration. The sole purpose of these routine panel checks we conduct is to ensure the highest possible level of quality for the data we gather on behalf of our clients as they depend on factual information in order to make important business decisions. These decisions are not made superficially, but are based on prior thorough analyses of these accounts' overall activity on our panel.
Nevertheless, I have identified your support case and I will personally follow up with additional details as soon as possible.
Keep in touch,
Mary
I just figured answering 30 minutes of questions on an Inbox Dollar survey on line from your company. I got to the submit button at the end of the survey. The screen locked up and I didn't receive any credit. That's simply not right. In the future I will not consent to taking your surveys. This is the second like occurrence and I will let the survey sponsor know that you guys aren't worth the effort or time. I see the rest of your reviews online and can see that this type of customer service is unfair and unfortunately typical of your corporation.
Thank you for sharing your opinion, Pete! I am sorry that the Toluna experience has not been as good for you as we would have wished.
It might happen sometimes that you complete a survey (successfully or not) but are not directed to the correct screen afterward; please note this is usually a routing error and we/our client will have still received your results.
I would be delighted to further assist you - could you kindly submit a ticket at https://www.toluna.com/contact-us with the subject “Sitejabber review - follow-up”?
Hoping to hear from you soon,
Mary
Been doing surveys with these people for a while. Finally got enough to get a check, and suddenly I cant log on. I dare say I will never see my check that was pending last time I was able to lob on... WHAT A SCAM!
This is nothing but a scam website. I just signed up today and when I checked the "redeem" points page, there was a message that states "We do not support rewards for your country yet, stay tuned." I live in the US and I find this strange. They immediately started sending me requests to complete surveys even though the message on their own website states that they do not support rewards for my country yet. This is all just a scam... Legitimate companies just don't operate this way... I immediately sent an unsubscribe request to their email requesting me to complete a survey and it was returned "undeliverable". I sent another request to unsubscribe me to toluna.com and it was also returned "undeliverable". SCAM!
Hello,
The rewards available in the Rewards Center have been deactivated since Friday so that our teams may prepare for the panel's migration to a new and improved platform. This update is scheduled for today, Monday, the 12th of September; the Toluna website & app will be down during the update.
An official communication on this matter has been sent to our influencers in advance, so they are up to date with the upcoming changes and to have time to request their points beforehand, if needed.
You will be able to redeem your points after the migration as well, however, the rewards will be unavailable for a brief period of time, before and during the transition to the new platform.
If there is anything we can do for you, just let us know at https://us.toluna.com/contactus,
Mary
Toluna team
I have been using this app for a month withought any trouble to log in. However, i couldnt log in all of sudden since two days ago. I clicked the reset option, and the app said the reset password email was sent to my email. Two days later, im still waiting the email. It didn't pop in my email nor the spam
Sorry to hear about this, Hsiangting W!
We've managed to identify your Toluna account and the support case you opened, and we will provide you additional details via email.
Thank you for your understanding,
Mary
Adding my own report of more BAD behavior on the part of TOLUNA.
A real scam and big waste of time.
I'm one more of those who have experienced this abusive behavior, with a suddenly suspended account without even knowing it. Because they just do it unilaterally without communicating and definitely NOT even attempting to ascertain if what they did was right or not.
They just suspend the account and you don't know about it.
Their stupid paranoia about "data quality" with "checks" being done wrongly, and baseless decisions being taken, unfounded... JUST PLAIN DISHONEST! Especially once they've categorized you as being bad, they just look at you as such and won't even consider that they may be wrong!
Just like others having experienced this $#*!TY behavior, I always provided legit and valid answers to all surveys and never did anything that would warrant any actions. And their FAULTY "checks" obviously catch perfectly legit data as being "fraudulent".
Just shameful and abusive.
And just to add to this, I had previously redeemed points and was awaiting a payment, and that was also reversed following this incident.
So who's fraudulent here? TOLUNA. 100% FRAUDULENT. A SCAM.
Like many, I spent a lot of time responding to surveys, for chump change, definitely NOT worth my time, and what do I get in return? Being treated like a malfeasant! JERKS!
Thank you for taking the time to share your review. We are sorry to hear about your recent experience, and we understand your frustration with the account suspension.
We want to emphasize that Toluna is committed to treating all members with fairness and respect. Account terminations are not done lightly, and they are solely based on the failure to comply with our Site's Terms of Use and Membership, which is agreed upon during registration and throughout the use of the platform. Unfortunately, due to security and privacy reasons, we cannot externally provide detailed information about the specific reasons for an account suspension.
If you wish to discuss this situation further, please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber review - follow up'. We will follow-up on your case as soon as possible!
Kind regards,
Mary
Toluna team
My account was suspended and I was told they couldn't tell me why. The ticket number they shared in their response was a generic response. Just said there were red flags and they just took away my 41,000 points. I explained I am Neurodivergent and need to know. I asked them to explain to me what happened so that we can figure it out since companies seem to assume everyone is Neurotypical, no reply. This company does not take into consideration that there are people with invisible disabilities who take surveys and that these people do in fact need detailed explanations. I have been working with Toluna for months then all of a sudden my account was closed, all of my points were gone with no opportunity to cash them in and no explanation why even after I told them I am Neurodivergent. I would not sign up with them because they are not ND-friendly and I have been a mental health advocate for over 20 years. I will be filing a report with the DOJ Civil Rights Department for Discrimination.
Hello there,
Thank you for taking the time to share your review. I am genuinely sorry to hear about your recent experience, and I understand your frustration with the account suspension.
I want to emphasize that Toluna is committed to treating all members with fairness and respect. Account terminations are not done lightly, and they are solely based on the failure to comply with our Site's Terms of Use and Membership, which is agreed upon during registration and throughout the use of the platform. Unfortunately, due to security and privacy reasons, we cannot externally provide detailed information about the specific reasons for an account suspension.
However, I assure you that our support team has thoroughly reviewed your case and will follow up with you directly. Your concerns are important to us, and we are committed to addressing them comprehensively through the appropriate channels.
I appreciate your understanding and patience in this matter. If you have any additional questions or need further clarification, our support team will work with you to provide the necessary information.
Best regards,
Mariana
After morethan 2weeks of waiting to receive my rewards on paypal they send me an email that they cant process my order! Its a waste of time! I cant redeem my reward! Fix this! You make your costumers waiting for 3weeks of processing there redeemptions and then cancelled it! Whats the point of this!
I am sincerely sorry to hear about your experience, Yato!
I would like to reassure you we do not engage in such derogatory practices like preventing our influencers from spending their hard earned points. On the contrary, we constantly come up with different initiatives in order to encourage our members to be more active on the platform and redeem as many rewards as possible.
Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”, so that I may provide specific advice?
Kind regards,
Mary
KEEP AWAY FROM this company I cashed in over 2 weeks ago and still haven't received my money I contacted them every day for a week and they never responded to me SHOCKING
J. Ward
Thank you for sharing your concerns!
For some common types of issues, our system will send automatic replies in order to provide an instant solution to our members and make our helpdesk as efficient as possible. We understand these automatic responses might not apply to everyone, so simply replying to the automated notification as advised/or reopening the ticket, instead of submitting a new ticket, will ensure a support representative will look into your request as soon as possible
Please note that your query about the PayPal payment request has been addressed today, in support case 1425037. Please check that ticket for more details.
Regards,
Mary
Do not get involved. They will scam you out of money. It is a Pyramid scheme and they're involved in untraceable online transactions
We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Sitejabber Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!
Best,
Mary
Toluna Team
I was removed for something I had NO control over - that someone/someplace had tried/attempted to participate over 400 ttimes this year - from different URL's. I had almost reach a reward - but was was told I was removed. I did not even attempt Toluna over 400 times this year - who is doing this? I am a 78 year old woman - and was rejected from most surveys - because of age, I believe.
Dear Bernadette,
I am deeply saddened about this unfortune situation. Nevertheless, we have provided via email all the reasons why your account has been suspended. I understand you are distressed about your account being closed, but we need to make sure our clients receive reliable information from our surveys and therefore we must ensure that this requirement is met by all of our influencers.
We regret this situation and we wish you all the best for the future!
Mary
Overview
Toluna has a rating of 1.2 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Toluna most frequently mention customer service, gift card and enough points. Toluna ranks 369th among Forum sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us, X T! I'm truly sorry to hear that you're dissatisfied with our services :( and I would love to have the opportunity to change that.
To uphold a high standard of quality on our panel, we run regular quality checks. It seems that your account was caught in one of these checks and was subsequently suspended.
Nevertheless, I would be delighted to further discuss the reasons behind this so that I may provide specific advice and hopefully, satisfactory resolutions. Could you kindly submit a ticket at https://toluna.com/contactus with the subject “sitejabber review - follow-up”?
Hoping to hear from you soon!
Mary
Toluna team