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Being a retired female over 65 automatically means I get screened out of most surveys, so when I find one that wants my input, I'm thrilled. So, imagine just how frustrating it is to spend 20 or 30 minutes completing a survey and hitting the submit button, you get a "system error". This is quote:
We are sorry, an error has occurred with your request. It's not you, it's us!
Click here to return to our homepage.
Thank you.
First off, you don't get taken to the homepage. It just sits there. Second, this happens ALL of the time. If I get one or two completed surveys in a month, there will have been at least 10 surveys that I've been dumped from. I spend my time and get no rewards. Is your system that bad?
The only reason you get a 2 rating is because I have been able to redeem enough points for a couple of rewards, but it takes many, many months to accrue when most of the surveys get dumped. Not a happy camper.
Tip for consumers:
Check out I-Say or Lifepoints. They don't seem to have so many "system errors"
Products used:
This review is not for a product unless you count answering surveys as a product.
Christine H.'s review of Toluna earned 7 Very Helpful votes
“Thank you so much for this accurate description of this site. I too experience the over 65 retired treatment. Also they never accept any zip code I put in..”
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Every time i started taking surveys and collecting points, i did not receive any message during...
23/03/2024. Well I have been with Toluna now for two years. I have had no issues and have fully...
Hello Christine and thank you very much for sharing your feedback!
The inconveniences you repeatedly encountered sound like routing errors. Please be assured that these errors, while we can understand they are unnerving, should not be affecting your participation status; to put it in other words, you receive this error because you are simply not being correctly redirected back to the Toluna website after completing a survey (successfully or not); nevertheless, we/our client will have still received your survey results.
If you wish to discuss this situation further, I'll be more than happy to provide specific details about your recent survey activity. Should this be the case, I kindly invite you to submit a new ticket at https://toluna.com/contactus with the subject 'Sitejabber review - Follow up' so that I may personally assist you.
Thank you for your understanding,
Mary