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TokyoTreatReviews 730

3.6

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
243
value
247
shipping
239
returns
115
quality
242
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New Zealand
1 review
0 helpful votes
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The drinks are amazing
November 21, 2023

There are lots of nice food in this box and they even put two minute ramen noodles it makes you feel like you're in japan

Date of experience: November 19, 2023
Minnesota
1 review
0 helpful votes
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Good variety
November 14, 2023

I like all different varieties of snacks and candies you get.You can try a lot of new snacks and learn about them

Date of experience: November 13, 2023
Canada
1 review
0 helpful votes
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So fun!
October 5, 2023

I didn't even know this was a thing - my 10 year old son is very into all things Japanese, especially the food. When I heard about this box full of Japanese snacks, I had to try it! We're impressed with the fast shipping, the snack variety, and the booklet that describes every snack and even lists allergens. Love it!

Date of experience: October 4, 2023
GB
1 review
0 helpful votes
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Nice
September 14, 2023

Nice variety and decent price. It was nice to try wasabi fish jerky and kibidango treat. Looking forward to receive a box.

Date of experience: September 14, 2023
Vermont
1 review
1 helpful vote
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TokyoTreat are thieves
September 5, 2023

The contents are lovely and well packaged, but they give you no warning when they will charge your card and by then it's too late to cancel. The "customer service" is rude and completely unhelpful.

I thought this was a nice birthday gift for my 14 year old daughter, but I was given no option or reminder that the subscription was going to renew at the year mark. Circumstances had changed and I can no longer afford it, but they refuse to help. This experience has ruined what was an otherwise nice product.

Date of experience: September 5, 2023
North Carolina
1 review
0 helpful votes
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Great variety
August 19, 2023

As snack boxes go Tokyo Treat is great. Always a good variety included and everything ties together nicely with their monthly themes!

Date of experience: August 19, 2023
Tennessee
1 review
0 helpful votes
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Pretty good.
August 12, 2023

Overall satisfied. One of the better options for those looking to try snacks from a different part of the world. Would definitely buy again.

Date of experience: August 11, 2023
Washington
1 review
0 helpful votes
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My expectations were definitely not more than what I got, everything I got was great and i will definitely continue my subscription.

Date of experience: August 3, 2023
Michigan
1 review
0 helpful votes
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If your heart longs for adventure, but your wallet says stay at home, then this is a fantastic way to get a taste of the travel you dream of. Great variety of treats and snacks, also the booklet that comes in each box with information about the products is super helpful.

Date of experience: July 21, 2023
Nebraska
1 review
0 helpful votes
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A great gift!
July 5, 2023

I received this as a birthday gift, and as a lover of Japanese snacks I was amazed to see all kinds of goodies I've never heard of before! From a range of savory and sweet there's a little bit of everything I could imagine. I would definitely get this again in the future!

Date of experience: July 4, 2023
Maryland
2 reviews
0 helpful votes
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I've been ordering from Tokyo treat for months and they always deliver! I've never gotten a duplicate of a snack and they're always so tasty! I love the books that come with information about each snack and more. It's truly great and of course delicious!

Date of experience: July 1, 2023
Missouri
1 review
0 helpful votes
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A Tasty Delivery
June 20, 2023

These snack are very delicious and enjoyable! My family can't get enough of these Japanese treats! We are happy to receive this package every time! Thank you so much!

Date of experience: June 20, 2023
Florida
1 review
1 helpful vote
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Buyer Beware
June 7, 2023

Please read the fine print. They do autorenewal no matter what and they do not alert you to the time being up. When this happens you will be charged. I had bought a 6 month subscription as a gift, we enjoyed the boxes but then we were billed thinking out trial had ended. I reached out to Tokyo treats and they did not attempt to return any money or any of the upcoming packages, even though nothing has shipped yet for the first set of the next 6 months. They do not express any wiggle room and were not willing to return any of the money spent.

Date of experience: June 7, 2023
Minnesota
2 reviews
4 helpful votes
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I ordered Tokyo Treats for my grandsons. They enjoyed them for a while but grew tired of them. I had no intention of resubscribing for another 6 months. Before the 6 months were up, Tokyo Treats took $276 out of my checking account. On the day it happened, I notified them that I did not want another 6 months. It was very difficult to find how to notify them. They do not publish their phone number. You must notify them on their website. They refuse to give me my money back. I feel robbed! I will never do business with this company again! Beware!

Date of experience: May 31, 2023
North Carolina
1 review
0 helpful votes
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Amazing
July 23, 2023

Just like the first box I got I loved everything in this box 10/10. I just wish I could buy this kind of stuff in the states.

Date of experience: May 29, 2023
Texas
1 review
0 helpful votes
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Sakura tokyo treat
April 20, 2023

What an awesome box with super tasty treats! Can't wait for my next box. If you love Japanese treats you need to check out tokyo treat!

Date of experience: April 19, 2023
New York
1 review
0 helpful votes
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Amazing!
April 11, 2023

Me and my brother wanted to try one box and see what this snack box had to offer and it was definitely worth the money in my opinion! All the snacks were really good and it was fun to taste and try them, will definitely try another box :))

Date of experience: April 10, 2023
Australia
1 review
0 helpful votes
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Sakura Tokyotreat
April 4, 2023

The sakura april box is my favourite box i've ever gotten. I've ordered from tokyotreat multiple times and it keeps getting better and better. I would recommend this to everyone

Date of experience: April 4, 2023
Canada
1 review
0 helpful votes
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Amazing service
June 7, 2023

The delivery took just a little over a week which is amazing because the last one I got took a month lol. But this box is pretty cool.

Date of experience: April 3, 2023
North Carolina
1 review
0 helpful votes
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Worth It!
April 1, 2023

I've been trying wanting these boxes for a while and I'm happy to say it's totally worth it! I completely loved everything is these last few boxes I've just gotten my April box and I'm excited to try everything in it!

Date of experience: April 1, 2023