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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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There are lots of nice food in this box and they even put two minute ramen noodles it makes you feel like you're in japan
I like all different varieties of snacks and candies you get.You can try a lot of new snacks and learn about them
I didn't even know this was a thing - my 10 year old son is very into all things Japanese, especially the food. When I heard about this box full of Japanese snacks, I had to try it! We're impressed with the fast shipping, the snack variety, and the booklet that describes every snack and even lists allergens. Love it!
The contents are lovely and well packaged, but they give you no warning when they will charge your card and by then it's too late to cancel. The "customer service" is rude and completely unhelpful.
I thought this was a nice birthday gift for my 14 year old daughter, but I was given no option or reminder that the subscription was going to renew at the year mark. Circumstances had changed and I can no longer afford it, but they refuse to help. This experience has ruined what was an otherwise nice product.
As snack boxes go Tokyo Treat is great. Always a good variety included and everything ties together nicely with their monthly themes!
Overall satisfied. One of the better options for those looking to try snacks from a different part of the world. Would definitely buy again.
My expectations were definitely not more than what I got, everything I got was great and i will definitely continue my subscription.
If your heart longs for adventure, but your wallet says stay at home, then this is a fantastic way to get a taste of the travel you dream of. Great variety of treats and snacks, also the booklet that comes in each box with information about the products is super helpful.
I received this as a birthday gift, and as a lover of Japanese snacks I was amazed to see all kinds of goodies I've never heard of before! From a range of savory and sweet there's a little bit of everything I could imagine. I would definitely get this again in the future!
I've been ordering from Tokyo treat for months and they always deliver! I've never gotten a duplicate of a snack and they're always so tasty! I love the books that come with information about each snack and more. It's truly great and of course delicious!
These snack are very delicious and enjoyable! My family can't get enough of these Japanese treats! We are happy to receive this package every time! Thank you so much!
Please read the fine print. They do autorenewal no matter what and they do not alert you to the time being up. When this happens you will be charged. I had bought a 6 month subscription as a gift, we enjoyed the boxes but then we were billed thinking out trial had ended. I reached out to Tokyo treats and they did not attempt to return any money or any of the upcoming packages, even though nothing has shipped yet for the first set of the next 6 months. They do not express any wiggle room and were not willing to return any of the money spent.
I ordered Tokyo Treats for my grandsons. They enjoyed them for a while but grew tired of them. I had no intention of resubscribing for another 6 months. Before the 6 months were up, Tokyo Treats took $276 out of my checking account. On the day it happened, I notified them that I did not want another 6 months. It was very difficult to find how to notify them. They do not publish their phone number. You must notify them on their website. They refuse to give me my money back. I feel robbed! I will never do business with this company again! Beware!
What an awesome box with super tasty treats! Can't wait for my next box. If you love Japanese treats you need to check out tokyo treat!
Me and my brother wanted to try one box and see what this snack box had to offer and it was definitely worth the money in my opinion! All the snacks were really good and it was fun to taste and try them, will definitely try another box :))
The sakura april box is my favourite box i've ever gotten. I've ordered from tokyotreat multiple times and it keeps getting better and better. I would recommend this to everyone
The delivery took just a little over a week which is amazing because the last one I got took a month lol. But this box is pretty cool.
I've been trying wanting these boxes for a while and I'm happy to say it's totally worth it! I completely loved everything is these last few boxes I've just gotten my April box and I'm excited to try everything in it!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.