Tuckernuck Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I'm very happy with my purchase of a pullover fleece
I am keeping the dress but am disappointed with the condition of the garment upon arrival. It is cotton chambray and was squeezed into a completely wrinkled ball that required ironing. As I ironed it I picked off no less than 12 loose threads and an amount of lint. For the price I had expected better shipping.
Great selection!
I bought the Jackie O. Dress and LOVE IT!
Fast delivery and friendly service.
I thought the Daphne dress was fabulous -- until it arrived at my doorstep. First of all, it was terribly wrinkled. Secondly, the fabric was too heavy for the design of the dress and finally, the ties in the back could not be tied in a bow as shown on the website because the ties were too short and the fabric was too thick and heavy.
Cute dress, well made and versatile for dressing up or more casual.
Such a beautiful dress and so flattering and comfortable. Very well made.
I ordered a sweatshirt that arrived promptly, packaged nicely and was excellent quality.
Purchased 3 dresses from Tuckernuck recently and couldn't be more pleased with the items. Quality products.
Your website experience is great, but your shipping is awful. You use this UPS Shipping Innovation that partners with USPS. It's horrible. The delivery times are way, way, way too long. I ordered something on Sept 1st and it claims I'll have it today, Sept 15th! That's too long to wait for an order. And this isn't the first order this has happened with. It happened with 2 other order.
I own a business and my customers know that their order ships UPS the same business day it's ordered! And if there is a delay, someone gets on the phone to let them know! That's customer service.
Perhaps you should bit the bullet and just use regular UPS Ground instead of UPS Shipping Innovation. I can't be the only customer who has complained. And after a while, I just don't want the hassle of your shipping solution and I'll shop somewhere else.
I love buying tops from Tuckernuck. The quality is always good... the service is exceptional with really quick shipping... and the return policy is A+. I recommend them to everyone when I get compliments on my tops and I really appreciate that they have a full range of sizes available.
I ordered a dress for a 'cocktail fancy/formal' wedding. The dress arrived on time, was great quality and an excellent fit. I look forward to wearing it again. I ordered a second size just in case and am returning it - the online return process is simple. I'll definitely be ordering again!
Very helpful in so many ways ordering and returning.
I will have to order a smaller size but the return was handled promptly and efficiently. Loved the shirt. Great quality.
Order fulfillment is always quick. Apparel is quality and classic.
Loved the dress style but not the fabric. I was hoping for more body in it. A thicker wool jersey was what I had pictured it yo be.
Tuckernuck is the best of the best! Clothes are amazing! They ship quickly, their customer service is so nice, and they are my favorite online store!
I love my tops and your service is wonderful. Thank you so much...
I have been ver happy with the outfits I have bought from tuckernuck. The quality, variety and sizing. I am also happy for free shipping and returns. Makes shopping easy and enjoyable.
Clothing was exactly as described. Perfect fit to size. Had one return... not because I did not love the loafers... my foot was too wide. Beautiful shoe... sorry to send them back. No issue with return... easy process.
I bought a black dress from TN and couldn't be happier with it!
The delivery was suuuper fast and the quality and beauty of the dress is incomparable!
I get complements anywhere I go!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members