The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I would say I was rather disappointed in the quality of the garment for the price point and the fit was so off. That was not a true XXL on the two dresses I bought. Very tight fitting interior lining. I sent both back and waiting for my money to be returned.
I've had nothing but excellent experience with this company. I've ordered a lot from them, had to return a few things, had some minor problems. All were taken care of to my satisfaction and went above my expectations. Products are a bit too expensive, in my opinion, but lovely.
Easy to shop & return
Sizes were mostly correct
I'm a curvy 12 and 5.4 so it's tricky w length and lots of materials.
The black eyelet long shift dress is simply constructed and well made. The dress is lined to mid knee. I am 69,5'5" and weigh 152#. I ordered the medium and the small size. I kept the small. It "feels" snug in the armholes, but that could be a function of wearing different bra and a habit of loose summer tissue linen tops. The dress is unlined from knees down. I find the dress nearly perfect for a family special dinner or a night out in Philadelphia, Santa Fe and Dallas. It will be perfect for years.
The dresses are nice but not inexpensive. I received a 25% discount coupon after purchase when my size was gone.
Ordered a dress and it was true to size, came quickly and I love it!
I had never ordered from or heard of Tuckernuck until I saw a picture of some dresses on FB.
I hesitated then decided to give the products a shot.
I ordered a black velvet dress and it came within a week and I loved it.
So, I ordered another dress and I love this one too.
I am a customer for life and I would highly recommend that if you like the pictures on line, order!
Every experience I have had with Tuckernuck has been great. The products are excellent. There have never been any problems with returns or exchanges.
I always receive compliments when I wear an item.
This is such a gorgeous blouse. And the customer service was outstanding.
I asked for size recommendation, as this was Mt first purchase. I gave my measurements, and the size suggested was too small.
I am a new customer with Tuckernuck and have order two wonderful dresses. This navy blue tiered dress is so becoming and would be for any age and any size. It had been a long time since Inhave bought any clothing that has made me feel pretty. This is coming from a 61 year old pear shaped woman who has felt as though the clothing industry has forgotten. This dress is a classic and makes me so happy wearing it. Almost a second lease on life. Thank you Tuckernuck. Here's to an exciting long term relationship.
My dresses went on sale 5 days after purchase.
I wish there was a price adjustment policy within so many days of ordering.
That said, I love my purchases.
I like this dress and it fits well. I think it is overpriced
The dress appeared far more elegant than it was. Had you displayed the sleeve so that I could see the stitching was visible I would not have purchased this garment. It is not returnable. My sister said she would take it if i did not like it. When she saw the dress, she offered to put it in a consignment shop. Don't plan on using your site again.
I bought a dress that was final sale and the wrong item arrived, I sent it back but have not been refunded.
Still waiting for $614.32 refund, 10 days after mailing in pre-paid packaging.
I haven't gotten my package, although it says it was delivered
I ordered a high end sweater - Peter Millar. The price was fair. The quality? Quite good. The actual order process? Easy. I liked it so much, I order a second sweater. My one meaningful complaint? The sweater was placed and shipped in a plastic bag versus a protective cardboard box. So what? The postman stuffed it in my mailbox (both deliveries). No way to treat an expensive sweater. Please rethink this process. Not impressed.
Very flattering!
The fit is fabulous and the placement of the buttons is perfect!
Love the fit and the fabric and the look!
Just wore it on a trip.
Very happy!