The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I have had a super experience with Tuckernuck. I purchased the Printed Ecru dress and love it.
Your return policy has been super.
Good but delivery was slow in my opinion. Took over a week to get here.
Order as a first time customer and was not given courtesy of first time customer discount
I was intrigued with Tuckernuck from Instagram posts and when I needed a dress for a wedding and decided to try the company. I am very happy with the ordering process and the quality of the packaging. I am particularly pleased with the quality of the dress. I will order again.
My online order arrived very quickly and was packaged so nicely. Everything went as expected.
I received an email, with pictures of new arrivals and a particular dress caught my eye. But I looked and looked and that dress wasn't found. Aggravating.
The dress is made of a nice weight fabric, I would size down. Super dress! I am 129 pounds 5'5" the size S is perfect!
Order my regular size and dress was to small. Material was heavy. Shoulder puckered. Had high hopes sadly disappointed with online shopping and finding the right size.
I WAITED FOR A DRESS WHICH WAS PAID FOR BUT NOT SENT - NO EXPLANATION BUT A REFUND. THEN TODAY I TRIED TO ORDER AGAIN BUT TOLD I NEEDED A PASSWORD.
I AM VERY FRUSTRATED.
The material and the quality of the dress is excellent!. I plan to buy this in black as well.
The strategically placed hidden buttons create the modest look I was searching for in this classic button-up.
This blazer is a classic addition to any wardrobe.
It's superb in its craftsmanship and the fit is perfect for me. I hesitated ordering the small, but am now happy I did. I am 67; wear a size 6; 5'4"; and 138 lbs. It can be worn buttoned or not, and looks very polished either way. Dress up or down. (If necessary, it can be tailored to fit; i. E., sleeve length or button repositioning). Love it!
I was so excited about the dress I purchased. I received so many compliments at the baby shower is was invited to.
I LOVE the blouse styles and the quality workmanship but I ordered 3 blouses, all the same size. One fit perfectly and the other two were too small.
The dress wasn't for me, but the delivery/return process wasn't good. It arrived in a ripped plastic bag, which I repaired with tape, when starting the return. Unfortunately, it appears lo have been lost after I left it with USPS. I have heard nothing further about its return and guess I'll have to think again before ordering online.
I was a first-time Tuckernuck buyer and uncertain which size would fit me best -- so I bought both a M and an L. Both dresses arrived quickly, I was impressed with the fit and quality, and it couldn't have been easier (plus, free!) to return one of the dresses. Will definitely shop with Tuckernuck again.
I have been "window shopping" for a long time, but finally ordered some dresses and blouses and I'm kicking myself for not showing TNuck sooner! Everything is PERFECT. The sizing is spot on, the quality is incredible and I get my orders quickly! I am absolutely in love with Tuckernuck and know that I'll be a frequent shopper!
One of my dresses appeared to have been used. It didn't have the tags on it and looked like it might have been washed. I did not return it because, honestly, I don't have the time. I'll make do.
It was easy to purchase this cute top, and I received it within days of ordering. The top arrived and looked just like it did online, which is always a plus.
Perfect fit. Love the weight of the fabric. Length is just right.