The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Great product representation. Qualitative communication and customer service!
I need to return 2 items and I hate that I need to create my own return slip
I love their selection of products. I do not fear unreasonable return costs or burden when buying so I am freer to try the items I really like. Well laid out web pages, attractive and helpful photos of merchandise, and love the styling ideas for each piece. I am a big fan.
Easy to order. Delivery fast. Material high quality
I bought the Marine-Neitge Minquiers Drop II top in Medium, and it was way big. After chatting with sales agent on your site about sizing, she provided a detailed sizing chart with bust waist and hip measurements that was not available when I ordered. If I had seen that, I would have ordered a Small. So, it was a bit of an inconvenience having to chat and then return a top based on lack of info.
Great quality clothing and the shipping was quick, also did some returns and that was also a very quick and easy process.
I like the dress I bought, but I don't think I would have bought it if I'd seen it in person. The black knit is substantial, but it has "sparkles" in it.
Had a nice note asking me how they could help with my return. Love this company
I LOVE my dress and wore it for a special occasion. However I never received an e mail telling me it had shipped so I had no idea when it was coming. It arrived the day I was leaving town and was thrilled though
I love the dress is extremely elegant and versatile! I look forward to wearing it soon!
I purchased two blouses from you, that would be options for what I would wear on my wedding day. My maid of honor also bought a lovely dress from your company. The navy blue off the shoulder top was perfect. I felt elegant and glamorous all day
I purchased two dresses, and returned one. The second dress was not exactly what I thought, but the quality of both dresses were great. I will definitely purchase again. I wish there was a Petite option.
The dress I purchased was too long for my daughter. We immediately sent it back, nearly 14 days later no indication or refund from tuckernuck. I do not see this as satisfactory customer service
Love the fit and style of this! So easy to dress up or down.
Reviews are helpful with sizing as I am not always the same size in different brands you carry. Some of the listings don't include pics of models wearing the item which would be even more helpful.
I have wanted a red dress forever but could not find one that fit/suited me. (am 72 years old, 5'2,115 pounds).
When I stumbled on your Blythe dress in poppy I was thrilled.
It arrived quickly, and was well packaged.
The color is a stunning bright true red without the drab bluish cast that often comes in red fabric.
The dress is listed as a mini but came below my knees so I shortened it by 4 inches and it is PERFECT.
As a first time shopper with Tuckernuck I wasn't sure what to expect. The shipping was fast the items came nicely packaged and I received wonderful customer service for the items I needed to exchange or return. The quality is top notch.
I ordered the dress at the last minutes for my daughter's rehearsal dinner. While I had other options nothing felt "incredible enough". Within minutes of having the dress on I noticed a small snag (that I did not create!). By that time it was too late to do anything about it (like return/exchange) so I had to wear it. Not sure if anyone noticed but it was definitely disappointing-especially bc I'm usually much more prepared.
I love my new navy blazer. It's a great quality and arrived very quickly. -- Very satisfied!
Not your fault, but the dress did not look at all like the picture... very dowdy... I am returning it