The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
It was far too difficult to get the label for a return. I was very frustrated...
Returns seem to take weeks. I sent back my return two weeks ago
Overall a good experience and fast delivery, however the blouse I got didnt wash well and lost its shape. Such a bummer for only 1 wear
It is always a pleasure to shop at Tuckernuck. Their items are good quality, and if fit is off, it is very easy to return unused items.
Very satisfied with all of my purchases. All high quality clothing that fits well.
Love this dress! Great price and not too short!
Also, shipped quickly.
Blouse came very quickly But haven't received the 10% discount the customer service person said I'd get as a first time buyer
Don't know how else to say it. I never Got my order
Ending calling customer service and placed the order! It worked so well!
Consistently well curated, high quality clothing that bridges trends and classic.
I want my credit now! I returned my item over ten days ago! Checking online, it says you have not received it. That is ridiculous!
I have gotten some of the most wonderful items … some expensive. $600-800. It seems that everything is crammed in a plastic bag and most are very wrinkled! Not acceptable at such prices.
Let me say - I LOVE this dress. I feel super confident when I wear it and it gets tons of compliments. However, the fabric is showing pilling on the left hip after just two or three wears. I did not run it through the washing machine. It's just from wearing. It's tricky because the fabric gives such good drape and I would like one in another color but for $128, the fabric should hold up a little better.
I placed a $400 order while they were having a 20% off promotion. That night I realized I forgot an item, when I tried to order it the next day (with the discount that was still going on) they wouldn't allow me to use the code because my order wasn't $100 min. When I contacted customer service to ask if they could extend the discount to me based on my order from less than 24 hours prior, they refused and told me "You are welcome to order additional items" - yeah, thanks a lot for extending me that courtesy. You should train your reps on customer retention…
I love the price and quality and ease of ordering. Thank you!
I ordered some clothes for my daughter who has just had a baby… two Tuckernuck dresses were perfect, one from another designer (Chloe?) was so far off in sizing it could not even come close to fitting. If the sizes vary that much, it should be noted.
I always have a great experience shopping with Tuckernuck - the selection is great and always such fast shipping!
I ordered a wonderful, adorable dress. Unfortunately, after trying two different sizes, it still was too small in the bust. The wonderful thing was how easy it was to return both. Very easy. Will continue to shop there.
It was my first time shopping at the Georgetown location and I was not disappointed. They were short-staffed that day, so between helping me, answering the phone, and taking packages in from UPS, this woman deserves a medal!
I purchased many items from Tuckernuck. I loved every single one of them. I always get so many compliments. Have I recommended
Your outfits to others? You bet your life and they too are happy with the things they ordered from Tuckernuck.