TuckernuckReviews 1,788

I originally ordered the Navy Cotton Colette Cable sweater in size medium. This is the same size I wear in other tops from Tuckernuck. The Colette medium sweater was much too big. I wanted to exchange it for a size small at the same sale price. There was no option provided to exchange to get the correct fit.

After I successfully returned the sweater, I sent an email message to customer service and received a quick response with a one time code to purchase at the same price. I filled out the online order multiple times and each time the box to type in my charge card number was missing. By the time, I tried to try to order on my cell phone the size small was sold out. Since it is a Sunday, no one was available to speak with.

Can anyone in customer service find the Colette navy sweater in size small. Will these be restocked?

I persist with the website because I like the clothes but it is unusually frustrating. I think I end up resetting my password every time because changing it to my choice is hard to do. Also, if you filter to the search you want - so, say, my size, my colors... and then you look at a full page photo of an item, and then try to go back to your search, you have to reenter it all. I know of no other company whose online site requires so much patience.

I love the brand selection and the Tuckernuck designed styles. My only feedback is that at this price point, I expect a prepaid, preprinted return label (especially for an online only retailer). Other high end retailers such as Shopbop and netaporter offer this.

My order arrived very quickly and I love everything I purchased. Preppy and classic!

My only feedback is that I ordered a pair of sneakers in my size 10 with a discount—was sent the wrong size (9) and I was unable to get an exchange-which is really frustrating. Wish that was an option.

Customer service resolved my issue quickly and effectively

The dress arrived quickly. It fit pretty well - except it was much longer than what showed on the site. I've had to take it to be shortened. I had expected it be crepe material - but it is basically polyester. We will see how the alteration looks. Kind of dissapointed.

Shipping was prompt and my order was great. No issues.

One of the dresses that I received has a red mark across the collar. This was disappointing and I feel like either a quality assurance or a packing issue. Because you are paying a bit more, I feel like the service should be a little bit better and/or more aware of issues such as this.

Love the fabric overall along with the color and design. However, the material is too heavy to tie a pretty bow.
The representative was nice about the return. I appreciate your service and will shop again!
Thanks

I received two different patters. I ordered on line.

Always a great experience shopping online, and fast shipping!