TNT Express

*I NEVER give bad reviews (this is my first time in 22 years giving a one star, but this company deserves less than this).*

The most appalling, disgusting service in the world! It took my suitcase 2 months to arrive, when it said it would only take 4 days. On top of that, no one contacted me to update me on the status of my suitcase. I called FedEx and TNT express and both parties stated that it was not their issue to solve, instead I should call TNT customs. I tried emailing and calling TNT customs for 1.5 months only to find out that their phone is out of service. Frustrated, I wrote a review to FedEx saying that I have contacted my lawyers and they should be expecting to hear from them. Only then did someone finally reach out to me about my suitcase. Gorkem Aksoy messaged a couple of times but was utterly useless, and stopped replying to emails for weeks at a time, and would finally get back to me with the same enquiries as before. The only helpful person in this whole process was Nur Albina Yaras. If it weren't for this individual, I don't think I would have ever seen my suitcase! To top off the whole experience, my suitcase finally arrived today, but its damaged so extensively that it does not even close. Stupidly I thought buying a new samsonite bag to start off my graduate life would be smart. Instead, the expensive suitcase only made one trip in its entire life, where two months was spent in a dark, dusty storage. I hope no one ever has the bad luck of using this service. Its nothing but a waste of time, frustration and tears. I would not even wish this upon my worst enemy.

Brisbane to Cobar via Melbourne? Who the f!@#%ck are you kidding? Lost items, poor service, pathetic timeframes and a total lack of care. NEVER AGAIN. EVER.

My parcel is delayed by 12 days and 2 days befor it was came in my city but till not delivered. Please dont use tnt anymore

Package delivery failed over 7 times, still not delivered till now. For no good reason.
They claim to provide a contact number but they never call back and riders are not ALLOWED to call either.
As of now the package is LOST and can't be located at the Depot.
Customer service representatives are extremely RUDE and not helpful.
I call them every single day for 8 days straight, they claim to send in a redelivery request but it never works.
Representative Erica advised to call TNT number next time and ask for Erica to avoid reexplaining my situation every single day. Today, TNT representative (ALAN) picked up my call, extremely rude and indirect responses. He refused to transfer me to Erica as advised and hung up the phone on me. He told me "he doesn't care what happened the past 8 days he only cares about the last note which says the package can't be located.

THIS IS UNBELIEVABLE and I can't stress how much FedEx messed up by cooperating with this disgusting, shame of a courier service.
TNT is the worst, never use.

Their customer service is just nothing and disgusting to be specific. They never delivered to my package, only tried it 1x, and said that one one could take the delivery when the reception was opened who takes the deliveries for everyone! Plus on the app it showed that they did deliver and was signed for, then on the other page it said it wasn't, so messed up and confusing! Then by the time the reception confirmed they don't have it for sure and I contacted them they sent my package back to the sender and they wanted me to pay a $25 re-shipping fee for their own fault of non delivery. They didn't try to deliver any other times or send email or message on thr app before sending back. However, they said to the sender that they tried 2x, then few days later they told them they tried 3x actually, clearly a lie! Nothing shows on the app or online from this, only at once! Unbelievable and disgusting customer service, and forcing me to pay for a high amount of money to deliver again and lying about is unbelievable, and they couldn't admit and organize it with the sender company either...

NEVER USE THEM IF THERE IS ANY WAY!

Wasting so much of my time with dealing with this whole issue just to get it not even sorted, because they just unable to solve anything!

I am not a direct costumer and I will never will be after the terrible experience I had with one of his drivers in Bristol.
On then 16/12/2021 around noon, I was driving to Bedminster in Bristol, while I was going to take Bedminster Bridge Roundabout there was a driver from your company TNT with plate number: DG63 XPF that almost caused an accident.

I put the indicator going towards Coronation Road, the TNT dirver saw that I was going to that direction. Once I was half in the lane to continue to Coronation Road, the driver was pushing me out of the roundabout, getting extremely close to my car. When the traffic light was green to continue towards Coronation Road, your driver quickly overtook me and he parked the van on the left side of the road at the beginning of Coronation Road. Suddenly I was about to pass his van that was already parked, and he waited till I was passing to quickly open the door of his van, so I could not have time to react and avoid it. Luckily no one passed in the next lane. This could have caused an accident and resulted in injury to myself and others, due to the recklessness, hatred, aggressiveness, and harassment received by the driver of the company TNT. I want you to know that drivers like this cannot exist by inciting risk on the roads. I hope you are aware of what your driver may have caused. I had reflexes, someone else might not have had.

Quite happy to take your money, backed up with pathetic service. These people should get out of the delivery business and try something else.

Abszolutly terruble service
They stolen my parcel, and they said it has been signed for it. Lost £120 because the seller used that service

They have great intentions, but They very slow during the COVID period and need to pick up there act.

I booked with TNT Express at times where it was economically making sense.
Little did I know that they would damage multiple orders for my customers, for expensive products.
I lost alot of money through the careless handling of their delivery drivers. This has happened to more than half of the packages I have booked with TNT Express. I also never ever got my claim on damage, approved, EVERY SINGLE TIME, THE CLAIM WAS REJECTED.
Shame on this company for the lack of care that the delivery drivers provide to the packages that they handle.
On top of that, on more than 75% of the orders that I have booked with this company, even though I took care in determining the right measurements and weight, I have been sent invoices for underpaid packages, for packages that I supposedly provided the incorrect measurements for!
I have never had this experience with any other courier.
Shame on this company, for providing zero value to your customers and not even that, charging money for taking value away from your customers.
I am much better off without this courier ever providing service to me ever again. If I find that it is economically viable to use this company for some customers, I will cancel these orders moving forward in place of booking with this company.

They recently sent me more than 5 invoices telling me that I had underpaid packages booked 1 month ago!
Shame on you, you are covering up for lost revenue by falsely charging your customers for delivering their packages.
This business model is built on being dodgy
Terrible service, mistreating packages, misleading accounting, falsely charging customers.
NEVER NEVER NEVER AGAIN Will I ever use this company for anything, absolutely negative value provided.

Je suis de Bruxelles. Colis non enlevé à temps (vendredi) et $#*! de 3 jours vu que le service clientèle est fermé le w. E. Leur chauffeur a scanné comme quoi le colis a été enlevé à temps. Obligation de faire un nouveau bordereau et une nouvelle réservation. Le chauffeur ne s'est pas présenté à temps et $#*! de quelques heures.
Le service clientèle n'a pas de réponses satisfaisantes pour nos problèmes.
A NE PAS RECOMMANDER

Is there a way to give zero star? Because if any company deserves it, it is them. Repeatedly lying about no one being home when they don't even bother checking via the intercom or knocking. This is a common practice for this fraudulent company. The staff at my local pick up point where they drop off all packages (because they do not want to individually unload the boxes at each address) confirmed that many customers have complained that TNT doesn't ever attempt to deliver the items at the designated address. Then they dared charge me an exorbitant fee two weeks after delivering a box of my personal items, claiming that it was overweight. No evidence or details was given. This is daylight robbery. I really hope they get shut down soon. Have no idea how and why FedEx is letting them brazenly cheat customers. Please avoid. And if any brand is still using their shipping services, refuse to buy their products.