TNT Express

Horrible service. Tasked to deliver a 500£+ package they never bother informing the customer that they have arrived. Just left a re-delivery slip for a week later. Called them and the rude lady just said they do not offer a service of informing their customer that they're here! Their emails are automatically flagged as spam by google, but, who in the world sends a delivery confirmation with broken images at 4am!

Left a fed ex door tag on my door when I was home 20ft away. The fed ex door tag provided is an invalid fed ex number and does not work so no fed ex support is accessible. In ebay tracking it shows tnt failed delivery attempt and my package is now back at tnt depot awaiting my instructions. Which is more nonsense since the fed ex door tag left no contact info for tnt,, only fed ex,, which the tag number is completely invalid in fed ex system. Complete incompetent trash. Waited 2 weeks for important international package only to be lost by tnt/FedEx unaccountable door tag tracking and confused online tracking and non existent customer support. Use these companies at your own peril.

Package has been at the depo for 215 hour's, item is just sitting there been on the phone for 7.5 hours lost a days work just trying to get it delivered still not here. If want to loose customers feel free to use TNT.
No one calls back ever. 15km away. I understand that mistakes can and do happen, but this is beyond that. When your sole business is delivering goods and this is the outcome on their premium service,
I have no way of getting my goods I've explain what the contents are and the importance makes no difference I'm at a loss on how to even get my item now.
9 phone calls, 7.5 hours time spent ' calling them 'lost income due to time spent due to being hindered by not having my goods,
All up this has been the only delivery company that I've had this experience with

Three times in two years TNT shipping has misdirected our packages to the wrong portal - packages meant to go from Portugal to the States were put in portals meant for inter-Euro shipping. Instead of arriving in a week or so, they've taken up to 6 months to get here. My current disaster with them is supposedly in transit to me now (scheduled for a 24 December delivery - this was shipped from Portugal on 3 November). When I call TNT to complain they tell me the tracking number that they themselves eMailed to me, doesn't exist in their database. Why does this company even exist?

TNT severely damaged my air conditioner in transit (cracked exterior in multiple places, scraped and dirty up the front face). Instead of returning it to the supplier, they knowingly delivered it anyways damaged. This is called wilful negligence. I had to take a day off of work to receive it, as its extremely heavy.

Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return.

Shocking behaviour from a Dutch company, I would expect better. Avoid this company at all costs.

This is the worst courier company l have ever used!
I live in Spain and I go through a courier proxy site to book deliveries.
Both times I have chosen TNT the same things happened.
1. I book a pick up date and time... NO ONE ARRIVES, sometimes they are two days late. So I spend all day waiting not leaving the house.
2. I book a 3 day delivery and because no one picks it up the parcels are not delivered in the 3 days, more like 6 to 8 days!
3. They on both occasions have taken more money from my Paypal account claiming the parcel weighed more or was not the size claimed... both times l had to claim the money back.

I wasted my three days to receive this document. Today I waited all day for document. But delivery driver didn't turned up. But he uploaded a just one dark photo for evidence. Big lier. Rubbish service.

This is the worst shipping company ever. Ive ordered my package over a week ago and its in japan instead of the USA. It was suppose to be a gift to someone. Well, ive missed that party to gift them. Smh. My order date was took down after it was 4 days passed that delivery date and checking the tracking online boils my blood just go to see my package tracker saying "delayed " every time. A poor company

Don't turn up when book for 8.30am when you speak to customer services they say they don't collect that early though site gives you the option. You never hear back from your customer service account manager. All deliveries end up with items missing damaged and or destroyed. They send small collection vehicles even though they have asked you for the size and weight of your goods. They don't send out invoices and don't tell you when they freeze your account. Wish my firm didn't use this company.

It has been more that 9 days since custom cleared my goods and consignment is still at Dartford Hub. I call them almost everyday and one day I am told that shipment has gone to my local TNT depot then the next day they tell me that it is still at Dartford. They are not able to track this 1 metre cube box. Each member of staff is guessing where the shipment might be but no one is sure. I complained but no result. They tell you item will be delivered when it is possible as they have a huge backlog.
Just to remind you all that TNT has merged with FEDEX (those who have used FEDEX they know what i am talking about).

I am struggling because of an invoice from this transporter which I will never use in my life again. TNT announced freight costs of 145 usd for a delivery from China, parcel well received. Approximately one month later I received an invoice (with due date < receiving date!) for custom fees. The amount was higher than expected because TNT charged more than 300 for freight costs. To my question why they replied that they did not know the price for this shipment (great, they are the transporter!) and they applied a "statistic" value. To my question why they did not inform me about it (they must do) they have never replied and transferred the case to a payment recouvery company! Not only they do not respect the regulation but they are not capable to manage their claims... So as conclusion: do not use TNT, there are a lot of other transporters who do a great job! Thank you for reading

Pathetic effort for an interstate delivery. I was told that overnight service gives no guarantee of overnight delivery - it can take 2 days - but over a week is ridiculous. Then I was told the receiver was not home - but it was a business with staff on site. They had phone contact details, but the driver has no company phone, so just return to the depot without contact.
I tried the same delivery with startrack standard service and it was delivered in 36 hours

I have been waiting for them to deliver my daughter's passport to be told 3 times they tried to deliver it when I was at home all bloody day so now I am still waiting and my daughter needs it to get a job so thank you TNT

My parcel has been in my nearest depot for 4 days, they eventually tried to deliver it and they went to the wrong house, on the tracker it said customer not at home' they left me Details to contact them to resolve it but obviously this was put through the wrong letterbox so I had no way of contacting them, I eventually got through to them and they suggested I pick it up from their depot, I've replied 3 time's asking which depot it is at and they haven't replied since. If you have a choice never use this company.

Driver scribbled the wrong consignment number on a card which suggested I ring TNT and arrange re-delivery, signing the card and leaving it out front authorising them to leave the item. I did that. It took TNT days to track down the item because of the wrong consignment number and they then refused to deliver it to me (even though they've been paid to do it), telling me to collect it from some grocery store. What an awful service.

They collected a parcel in Europe it has taken a month and the parcel has not be delivered. You have to send 20 min on the phone listening to the automated calls that never get returned.

This is totally bull$#*! I am so disappointed for their working, I stay at home all the day and I received an email that from tnt say I am missed up the parcel and that parcel are going to reschedule! That's fine, I am asking for pick up from the nearest shop. They arrange it and after a day I call them ask where is my parcel can I pick up today? They tell YES! Your parcel is already arrive ur nearest shop and you are able to pick up! Guess what happen? I came to the shop and the parcel is not arrive! I call them again they told me need to wait 1 more day? What is the best job tnt can do? This is my first time use this service and I'll never use again!