TNT Express

Wish there was an option for zero stars worst experience I have ever had with a delivery service driver couldn't be bothered to even knock on my door that they decided they would leave the note in my mailbox instead than I called them and they told me that they would call in an hour and it's been two hours since the time they told me so next time I won't be using this delivery service and wouldn't recommend to anyone else don't bother taking a day off to receive your package because they won't even knock on the door and you will just have to pick it up anyway no point of delivery service

Trusted them with a package and to date it has
1. Not arrived and they have made No contact with me despite 5 attempts via their portal/website...
Simply the worst of any courier company!

They was going to deliver my passport on Monday which what they confirmed in the Friday before, they said they will deliver my passport between 8am to 8pm, and I had to take a day off from work, and stay at home in order to receive it. Was waiting from 8:00 AM in the morning, and checking the tracking every 10 minutes all they way till 7:00 Pm, and then they didn't even update me about what's going on till I login to the tracking and found out that the passport has been returned to the delivery station without any reason, tried to go and collect the following day as the delivery station is 5 minutes away from my house, and they said sorry we can't do that it has to be delivered to the address, and been 3 days now since then and never received it. Avoid it

This company does not give any before hand notifications and you cant even set a time of delivery bc they cant guarantee this.

So I received a sms that my package been tried to deliver but failed, so yes I called them explained I work to 4pm and that they would set this as a request, so its at my house after 4pm tomorrow i asked bc now it traveled 150km back to closest depot.

NO they answered we can only write it down as a request, next Day I get The same sms text message, they try to deliver again around 1pm when they know I work to 4pm.

So this what happned now for 3 days and im pissed, zero quality thinking, no respect for clients or Mother nature, this has already traveled 150km x 6 already in vain and more to come.

I would strongly suggest you use another Carrier theese are by far The worst.

Absolutely unprofessional! My BRP is supposed to be delivered by them. I did not even know I had a package from them. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! I set the delivery date for 11 Aug, track my package at 7pm because I still did not recieve anything, and I see my package is back at the delivery station. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. And then you call the number, and no one ever answers the phone. Someone needs to either change their staff or give them training on customer service.

I feel it is absolutely ridiculous for a customer to put in a request for shipping labels at 8am then be told at 4:15pm that the shipping label will be done tomorrow because it is pass time for them to get me the labels today. Its absurd for a customer to wait that long to get labels. TNT is no more then a waste of time. Does TNT not understand that when customer put in a request for a shipping label that the customer might want to ship that day not the next day or the day after.

I've been waiting almost a month for my package still never received it they always keep saying they backed up but they only got two people working at the whole facility

These guys would find it hard to deliver between next door neighbors! Useless to do business with or receive anything from anyone.
Do yourselves a favour and look elsewhere!

If you want your package to arrive on time DO NOT USE TNT! This company is so unprofessional! And when you need to speak to someone to resolve your shipping issues, good luck speaking to someone who can actually help you! I have been transferred at least 10 times to phone numbers that put you on hold - once for more than 1 hour and then another time for 52 minutes - and then I got disconnected. It's ridiculous! WORST CUSTOMER SERVICE EVER!

Such terrible service. Item arrived 4 weeks back, and still not delivered. Chasing it every day and rasing it, but yet not delivered. Received call that time is misplaced. Next minute received call item is onbored for delivery, and yet after 4 weeks not results. Not recommended at all. My parcel showing Ersin Park.

Customer service is non existent.
I got an item imported by them, got sent a customs and VAT bill, paid it immediately and though it was good.
They then copied the invoice and billed me again, spent 6 months so far trying to sort it. Don't both with e-mail they have NEVER responded to any message ever after the first automated acknowledgement. Getting through on the phone takes hours, most of the time when you do speak to someone they just hang up rather than answer. Even when I did finally get a helpful person they quickly established the bill had been paid said they would sort it and then sent me another copy of the bill with a message agreeing it was a copy of a bill that had been paid but wanting me to pay it anyway and suggesting I submit the original (correct and paid) invoice for VAT refunds multiple times to get my money back, as that would be fraud and could land me in prison I ignored that!.
Still getting sent invoices and still trying and failing to get any response from them at all, I am now getting legal advice.

If there is any less than 0 start rating, this company is like that only. I have booked the material from hongkong to kuwait. And they have diverted the material to some other country. Now i am chasing the customer care, only reply sir we are working on it, if i say how much it will take. They say no idea means infinite time u will be wait for your material and after some time forget it. Every time they say we will call you but no one turned up. Now i have crossed more than 23 days. No solution. Only advise to other people. PLEASE STAY AWAY FROM THIS COMPANY. OTHER WISE THEY WILL EAT YOUR MONEY AND TIME BOTH.

Package from UK was sitting in Pyrzowice Poland for over a week. Customer Service phone number in Poland was not a valid number. TNT UK refused to help and redirected me to the invalid Polish customer service number.

Worst company, they lie and lie and you can't get your mail, I have called them several times after an hour or more, they hang up the phone three weeks I can see that my mail is in Malmö but they don't deliver and they says that there was no one at home even though I have been home with three other people, therefore I never recommend TNT to pick up your mail

A PACKAGE WAS SUPPOSED TO BE SENT 8/09/2023 EXPRESS NOT HERE 8/230/2023. NO ONE GIVES YOU INFORMATION. CAN'T GET A MANAGER. SHAME ON YOU FEDEX (YOU NOW OWN THIS COMPANY)

The delivery driver attempted to deliver my parcel TWICE to a DIFFERENT LOCATION: a location that I am 100% correct. They even send me pictures saying they could not deliver the parcel to me. Of course, they can't go to the right location.

I've never had problems with DHL, Royal Mail, UPS, DPD, and Amazon. But what is wrong with you? I can't also get someone to help me.

I think you have to train your drivers well and let them know how to use GPS, or change them as they don't satisfy the customers. I don't want to think that they are just all lazy but it's the first thing that comes to mind.

After whole day waiting for my passport I recived the message that I am not at home and the picture with the delivery guy holding my parcel in the car:(
If this is not important document and I didn't took the day off to wait for delivery I would think this is a joke... Shame on you TNT and your unreliable staff!

I run a small business and send many parcels throughout the year and thought (wrongly) that TNT Express would be the ideal courier for me. It took quite a few weeks to set up my account and then it was the wrong one and had to be changed. At first everything ran smoothly but then when I booked parcels in after a period they were not being collected. Trying to communicate with TNT Express has been rather difficult, with wait times of trying to talk to someone being as long as 40 mins and even then the issue not being resolved. It took 12 days for one parcel to be collected that daily phone calls was not resolving.
Also now I'm being invoiced for something I know absolutely nothing about. I phoned regarding this and was told I have nothing on account and to ignore the letter. I have since received another invoice for the same thing and a follow up letter to say if not paid within a week my account will be suspended. Well I couldn't give a damn as I'm using a courier who does collect and doesn't charge for services not received.
The other issue I have with FedEx/TNT Express is that there is no customer information on the invoices they send out so you could in fact be paying someone else's bill!

Very poor service. Have used many international delivery companies as far afield as delivering parcels to Hong Kong, I always receive a text message as does the receiver, giving a specific time. TNT do not do this. What I find most amusing is that there were 4 people at home, we were all aware that a very important parcel was arriving and were all waiting for it, 2 cars in the driveway and 2 dogs lying right by the window that go ballistic when anyone knocks and yet I received a note to say sorry we missed you. I then phoned the helpline and after waiting for ages for it be answered get told it will def be redelivered that same day. I phone back a little while later to ask if they can narrow down the time as now my whole day has been disrupted as the parcel has to be signed for, I then get told that it won't be redelivered today. When I start to get upset I get told that they will terminate the call. Don't worry I did it for them. I call back only to be told by a different person that it will be delivered that day. Here I sit still waiting! I hope when fedex take your company over that it doesn't ruin their reputation. With all the modern technology available you really need to get with the program and have some better customer service too!