TNT Express

Delivery never arrived with zero communication. Contacting them is nearly impossible... takes a decade to answer a phone call. Trash service NEVER AGAIN

I ship via FedEx from Lisbon, Portugal and TNT currently runs FedEx Portugal service. I always prepay with cash to the driver and collect a cash receipt and a FedEx Waybill from the driver. Recently in the late 2021 TNT (not in the name of FedEx, but TNT!) started sending me paybill invoices for services rendered via FedEx which were already prepaid by me in full. Every time I would need to schedule a FedEx pick up I would call FedEx Portugal phone number and get a quote and schedule a pick up. I always prepay with cash and in full. Now they started trying to extract more money from me. Avoid like plaque.

I trusted TNT providing a good service but i was way wrong. They have not only charged 2 weeks in advance for a service to carry out an international shipment Spain to UK of some personal cartoon boxes, btw, they were pretty quick in getting the money in, they didn't show up on the agreed pick up day, they showed up 36 hours later, then they didn't check the details provided and that was their excuse, that they didn't have the right address, regardless they did... and it gets worst. They missed the agreed delivery date - of course - and before even confirming arrival of goods in the UK, they already sent me an email confirming they had already damaged my boxes. For info, they were the personal belongings of my beloved mother who passed away. This is outrageous, they don't provide me with a number i can call to discuss, it is just a 902 that it is not contactable at all outside Spain, and further more, in the emails i have tried to please raise the complaint and they are telling me i have nothing to complain about... and all this in writing! This is outrageous, i don't care about the money but i do care about the personal value of my goods and the very bad treatment this reknown company is giving me. Totally undeserved totally unfair and with damaged goods. Please help me at least spreading the message so people do not get into the same issue as me. Thanks.

Attempted delivery that never happend some of there couriers tell lie seems to be ok by management
Any negative revues are never published
Tnt are a bunch of crooks

Doesn't arrive when they say they will. No effort made to find house in dark and then clocks off at 10 to 6... and then they are closed all weekend. Absolutely appalling service

I was shipped a package by a supplier from china and paid a large sum for shipping express, items (11 packages) were supposed to be in riyadh in 3 to 13 days, were shipped on jan 12th, 2022, it is feb 26th and the items are not here. TNT had shipped one of the packages to the wrong place, i sent a letter to customer service, they answered as if it was my fault, CUSTOMER SERVICE IS untrained, the arab staff i dealt with take no responsibility for their company and blame other divisions, i am an arab and this is very disappointing. If you can find a better service use it, maybe DHL. --i do NOT recommend fedex/TNT.

Tracking site continues to repeatedly state the package arrived at TNT location. Delay.
This was shipped March 23,2022 and it's a month later. Over 30 days.

Those people are completely disfunctional. I get told by professional engine shop staff that TNT has shipped for them many times before with no problem. Thats the shop from which I am trying to ship a boxer engine (longblock) that weighs 70 kilos and I have carried one manually by hand. On the first booking the driver goes there and asks them to buy addictional straps to strap it to the pallet and says they will come back tomorrow. I cancel that booking because I also forgot to add insurance so I make second booking. This time they don't show up at all for 2 days until I finally managed to deal with their phone system and get in touch with them so they tell me the second booking was cancelled without me being notified nor refunded. And they refused to handle the shipment because the "engine might brake" and " it is too heavy (for a forklift)" and becuase i paid for insurance they don't want to be liable for it. The people you speak to on the phone have no access to anything so you gotta keep repeating all your details and all forms of numbers and pray to god they received it correctly on the other end.

Warning warning warning This company is big scam staff is so rude the service is reducules my passport spouse to arrive 10 days ago I been calling but staff is so ugly speak I cancelled my flights as it's my son passport he can't travel with us after a ever long 10 days still I have not any hope that I received my passport soon please if anyone reading this please never ever use this company so disappointed I even can't write more than this it's so frustrating feeling I have

Worst company I have ever shipped with. What takes DHL 4 Day... takes TNT 30+. And they still cant tell me where my shipments are.

DELAYED DELIVERY, NO ANSWERS TO EMAILS, TRACKING SHIPMENT NOT UPDATED PROPERLY(I RECEIVED MY LAST SIPMENT A WEEK BEFORE AFTER 10 DAY DELAY, STILL IT SHOWS IN TRANSIT IN TNT TRACKING)

TNT has worst pathetic service.it's 3 months now my biometric keeps going back because delivery person can't find my post code (SL1 3JE) yesterday consignment says it will be delivered yesterday now it says it will be delivered today. I think UBER & DELIVEROO should sign contract with UK govt for passport delivery

*I NEVER give bad reviews (this is my first time in 22 years giving a one star, but this company deserves less than this).*

The most appalling, disgusting service in the world! It took my suitcase 2 months to arrive, when it said it would only take 4 days. On top of that, no one contacted me to update me on the status of my suitcase. I called FedEx and TNT express and both parties stated that it was not their issue to solve, instead I should call TNT customs. I tried emailing and calling TNT customs for 1.5 months only to find out that their phone is out of service. Frustrated, I wrote a review to FedEx saying that I have contacted my lawyers and they should be expecting to hear from them. Only then did someone finally reach out to me about my suitcase. Gorkem Aksoy messaged a couple of times but was utterly useless, and stopped replying to emails for weeks at a time, and would finally get back to me with the same enquiries as before. The only helpful person in this whole process was Nur Albina Yaras. If it weren't for this individual, I don't think I would have ever seen my suitcase! To top off the whole experience, my suitcase finally arrived today, but its damaged so extensively that it does not even close. Stupidly I thought buying a new samsonite bag to start off my graduate life would be smart. Instead, the expensive suitcase only made one trip in its entire life, where two months was spent in a dark, dusty storage. I hope no one ever has the bad luck of using this service. Its nothing but a waste of time, frustration and tears. I would not even wish this upon my worst enemy.