TNT Express

My partners passport is over 1 week late despite paying £150 for a 'guaranteed service', we have spent 7 HOURS in total on hold this week to the TNT customer helpline (total scam they keep you on hold for exactly 1 hour each time and then it's 50/50 whether they answer or hang up), 5 false promises of 'out for delivery' with zero physical attempts, one empty promise of an email with instructions on how to collect which never came resulting in us postponing our holiday which was meant to be today until Friday but surprise surprise still no passport so no doubt more distress and hours on hold coming up tomorrow! My partner is distraught - this is a disgraceful way to treat people and we will be pleading with every industry body/ombudsman to make sure this doesn't happen to anyone else. Heres hoping the passport office sign a deal with Amazon asap.

Had a parcel from Italy due to London the 25th of March, shipped out a week before. Is the 13th of April and still nothing. So my parcel has been out since 4 weeks, 5 including this one. The customer service keep telling me that the parcel is in London but they can keep it how long they want without giving a timeframe. Very disappointed. Sure not using this service again even if it was the last on the face of the earth. Let's hope I'll receive the parcel by the end of 2021.

TNT provide very poor service, Avoid at all costs to use them. Totally unreliable and liaing in the email that they tried to deliver the parcel but they never came. I can not believe that such service was not banned yet in the UK. They are shipping very valuable documents such as passports and their service is total disgrace. AVOID if you can.!

They have been holding my important documents nearly for 20 days now…total messed up company with useless staff who give u rubbish
Information after two hours on hold seriously…, how a Home office can Give contract of people's important documents to a terrible company
Like this …everyone of us should open a petition for home office to Withdraw contract with such a disastrous company…. Useless staff
Terrible company…do us favour just close this business u guys are not worthy of peoples trust

I'm still waiting for a parcel from the UK. On 18/02 TNT requested contact details of the receiver, those were provided immediately to the customer service in UK and Spain, but TNT seems to not pass them to the relevant department. Nobody contacted me, TNT is attempting to return the parcel even if they should have all the details, after 11 days of contacting them daily no solution has been provided, and the parcel is still undelivered. Avoid them if you can as it is not the only issue that I had but the worst so far.

We paid customs charges last 18/1/2023, as of today we have not received the package due to internal bureacracy and no solutions are provided. They are the worst courier ever. Hopefully FedEx will not be drag to this terrible sistem...

Received a text saying my parcel had been delivered to my address, WHICH IT HAD NOT... as i was home. Had to walk down the street and found my parcel dumped on someone elses deck. I called and was told that a supervisor will contact me... waiting waiting... I knew they wouldn't. This company should be shut down they are SHOCKING... They are not worth 1 star, but is the only way that this message will stay online.

After carefully examining the fireworks quantity along with prices I have concluded that TNT has indeed made it clear they are after big money with little effort. I cannot justify the assortment prices either. All in all I think TNT needs to loosen their belt before they burst.

AWB NO ******* 9198

We are facing a difficult situation., that this package is thought to be lost and not found.
We have communicated with the local TNT Indonesia many times and the TNT has responded negatively to the existence of our package

Already 22 days and it is still on greece hologne

Please really help me to respond to this critical condition,

Could you update what happened of this shipment on your under territory?

We loss our operation related no prior notice

The TNT system still shows an expected delivery date in the past … no info about the new expected delivery date and time … and that should be apple quality and style? Or is the new apple quality incompetence and mess?

They change the date of my "express" delivery 2 times, even when I call before to check the delivery date, hours after the call and confirming that u was gonna receive it "today" they just change the date of it without telling me an specif date of when I'm supposed to get my order. $#*!ty service af

Do not use this delivery. It is impossible to contact them and talk to someone alive. They say they will come and they never come or they reschedule it all the time. And they say they will arrive from 8 am till 8pm. I cannot wait whole days in front of the door.

Horrible company!
I'm awaiting 3 packages. All 3 have the same number and were picked up by TNT at the same time on the same place. 2 of the packages were immediately sent from Wypedy to Vienna, but the 3rd one was sent only a day later. Those 2 packages arrived here to Budapest 3 days ago. I've called them 3 times and I was told my packages will arrive today until 6pm. Today I've called them, because my packages haven't arrived and, they told me, that they didn't deliver them because they left the packages in a depot, because they had some problems with them (they could not explain what the problems were). They also told me, that the packages will arrive on next Wednesday (Monday and Tuesday are holiday). I needed those packages for the holidays and I've paid extra for delivering them by the end of the week...

We paid for a door to door service, from China to Tunisia. It took 3 days to reach Tunisia, then... then... after 1 week, we are still waiting for our parcel, lost some where 5km to our door in Tunis...
The crazy thing is that we spent a lot of time to understand what happens... all time lost in a maze of lies, of lack of skills and laziness from TNT/FedEx Tunisia 'customer' service.
The worst door to door service ever.

Shipped a package from Venice Italy to California. It was a store that said FedEx but used TNT shipping labels. Paid $55 to ship it, that was on November 18th 2022. I still have the shipping receipt with tracking number. When I scan on TNT and FedEx sites it says unable to locate package. When I contacted TNT they said you need to contact the Venice Office. The Venice office speaks little English and said "we don't have your box and hung up. Extremely unprofessional company. I am not out the cost of the item and the shipping cost a total of $160.00. Never should have shipped TNT / Fedex. I have been robbed. I want my package!

Problems still to this day because of one delivery. First they completely messed up the invoice and just didnt correct it, then they charged double the money and I am waiting to this day, that they pay me back the money that is mine. This is going on for 2 years and since it is just a couple hundred, it is not worth it to go to the court. This is how they actually operate