Don't buy from Tennessee nursery!
They send out dead trees!
They give you the runaround, and
Will never honor their tree warranty
Look them up: BBB, Yelp, Reddit, Facebook, Dave's garden...
Go to your local nursery avoid this place at all cost. See below for their Copy and Paste reply, Very Disingenuous
In Jan. 2025 I purchased quantity 2 Chinese Snowball Bush plants from this site. They were purchased as a 'buy one, get two basis". Site advised that the plants would be dormant. Two plants were received in mid Feb 2025 and immediately planted in a new bed. Also planted adjacent to those TN plants was a Snowball bush purchased from Amazon. In early March I received a third bush which I planted in a half barrel. In April 2025 the Amazon plant showed several branches with many healthy leaves. The TN plants showed no sign of life at all. I contacted the nursery via their on-line form - since that is the only way that they will accept non-sales contact. I advised that I believed the plants to be dead. I sent pictures of the three TN plants and the one Amazon plant. I offered to return the TN plants. A few days later I received a curt response, - "perform a scratch test". Not familiar with that test, I replied asking for more details. After several days with no response I Googled "scratch test. Fairly simple, Cut a sliver of bark from the specimen and observe the matter under that sliver. A live plant will have a light color, or green. Beneath the sliver on each of the tested TN plants the matter was very dark brown, nearly black. Those plants were dead. I removed them from the ground. I advised TN that the plants were dead. The term "customer service" in their web address is only for sales. Their is NO customer service after the fact. The on-line form you have to use is, I presume, monitored by the boss - who is obviously too busy to attend to problems. I complained about the company via BBB and that boss had the arrogance to ignore that complaint. My review is based upon a single transaction. I think it likely that some maybe many people get what they purchased. For those that do not get what they purchased their is no recourse. WHY TAKE A CHANCE!
TN still send me regular sales mails. A legitimate site would provide an "unsubscribe" option. TN does not. My advise STAY AWAY FROM THIS SITE
I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.
I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.
My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.
I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.
For Perennials, Ferns, Vines or Groundcovers
If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but the majority of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim.
I was told I would get free shipping if I ordered within 14 minutes which it was.
This is my third purchase. The plants are excellent and shipping is fast.
Thank you for the positive review.
We appreciate your business!
The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
I apologize for the incorrect labels.
You are covered with a 1 year warranty if these plants do not grow.
Thank you.
Received dead plants, not even one woke up. Used rich soil and planted by instruction I found in internet. There Was no instructions from nursery how to plant. Customer service just said that they are sorry, promised that they will resolve an issue and did nothing. Better pay more and get quality products somewhere more reliable.
Hi Salta, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
Ordered 120 sedge plants for $365, received box 12 x 10 x 8 of plugs so small you could count the blades. Expectation was 3" - 4" size that other nurseries had. Chose because I like to buy tennessee local.
Difficult getting complaint through to main office. Call center contracted to other site. Said they would resolve. Shipping manager called again to say wanted to get it right. Nothing done.
Hi Lloyd - Thank you for bringing this to our attention. I would like to sincerely apologize for the experience you had with our company. We strive for excellence in customer service, but it is clear we missed the mark in your case. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there is anything else that I can help you with at the moment, please feel free to reach out at customerservice@tennesseewholesalenursery.com and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
This place is a joke. 100%. If I could give the zero stars I would. If you wanna be ripped off then by all means, shop here. Took them 6 weeks to ship & The trees were dead and broke in half when I received them. TN nursery after numerous emails finally messaged me back but only to tell me I'm screwed. They don't refund money! Wow. They suck! $180 down the toilet.
Hi Harold, I would like to apologize for the service you received. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com
Every product we've received from TN Nursery has taken root and become a great feature in our front yard. Their shipping time has always been perfect and consistent. We are looking forward to out next planting.
Thanks for the 5-star review, Philip. You made our day! We look forward to making your day again real soon.
In November, 2021, we discovered TN Nursery as a source for the native plants we're using around our house. We placed an initial order for seven varieties to check out the quality. The bare root versions looked great (if you're used to bare roots) though it will be spring before we know for sure. Also, found that customer service was quick and responsive. Since then, we have ordered and received Club Moss (a very difficult plant to find) and a couple of dogwood trees. We are thrilled with finding this gem and have received a Christmas present from our family of a gift certificate to use in the coming months. We highly recommend them.
Hi Ford - Thank you so much for your feedback! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
The Pennsylvania Sedge we planted is gorgeous. We are always complimented on the garden as people walk their dogs near our townhouse path. It is too bad that it is winter now or I could attach a picture of beautiful flowing grasses that never need to be mowed and require little maintenance. Love the plants we received and their survival rate was excellent. A very good choice in a shady area within a hot climate. We will continue to order from Tennessee Wholesale Nursery. They are a well-run company.
Hello Sherri! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Not only did the items arrive dead but they then sent an email stating I needed to leave a "kind review" and offered to send some free plants to bribe me to write a good review which goes against this sites rules (see photo). Don't waste you money on this company as they ship substandard items that are not what you order.
Hi Staci - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
When first contacted this nursery I spoke with helpful and polite customer service agents who placed my order and provided information on plants available. Items arrived quickly and packaged well in bags with moist soil.
Dear Customer, taking the time to leave such a great review about our company has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.
Received my bare root plants after just a week or so from placing my order. They arrived packaged well, and with helpful instructions for care. Just waiting on spring to get here so I can finally see how they do!
Hi Dave - We have passed your wonderful review on to our team. Thank you so much for taking the time to leave a review about our company. Our customers’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!
After seeing the pitiful dogwood trees at the local big box stores, I found this nursery in my childhood state of Tennessee. I ordered a pink and a white dogwood tree. It took a while to receive them but well worth it. Although dormant, the trunks and branches were healthy and very sturdy. I also like the cool innovation of gel on roots to retain moisture until ready to plant. Can't wait to see these in a year or two.
Arley, Al
Thank you for the awesome review about our products, Zena. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again!
Came across TN Nursery while google searching for moss and native shade perennials. I liked the selection they had available so took a chance and really glad I did. Well priced, high quality bare root plants with detailed instructions, and really great sheet moss that i was lucky to get on sale. I'm a repeat buyer and will continue to be so!
We’re so grateful that you took the time out of your day to share your review with us, Caroline. We’ll make sure that our Customer Support Team receives your kind feedback. It will make their day!
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.1 stars from 534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Hello.
We apologize that you were letdown. All of our products come with a 1 year warranty.
Thank you and have a great day!