TN NurseryReviews 550

I ordered a Sourwood tree and two Jane magnolias from TN Nursery. Based on their "Buy 1, Get 1 Free" offer, I was supposed to receive four Jane magnolias but only received two. The two I did receive both had damage. The description said the Jane magnolias would be 2-3 ft, but they were in the 14-16 inch range (see the pictures). TN Nursery customer support said they could not help me because they have a "strict 24 hour window to be notified of any issues with an order received." I was out of town when the order arrived so that wasn't possible for me.

At least the sourwood trees were in good shape, so 1/3 of the order turned out well. Not really the success rate or customer service I was expecting.

Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware

I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.

The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.

Plants are doing well, and looking forward;to completing our landscape design

My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.

Everything has been perfect. All of my order came as described.

I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.

It said buy 1 get one free and I didn't get that. IT's true - I ended buying 2

So easy to order from! Plants are reasonable, healthy and beautiful!

I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.

Although not all cuttings arrived in proper shape they did give me full credit (except for the shipping).

Good quality, as advertised. Consistent quality and good communication.

This is my third purchase. The plants are excellent and shipping is fast.

After the order took 3 weeks to process, half the bare root dogwoods I got werw dead

Large dormant plants that look like they have been well loved!

Ok, so far, will make up my mind when plant delivered and I can see what I got

For this order two plants came recently and another will come in the Spring. The two are flowers that should attract pollinators, humming birds, and damselflies to my pond area. These came healthy. I planted them. They are still alive. Let's see if they survive the winter.
For many previous orders I have sometimes gotten healthy plants and sometimes dying plants, things with little or no roots. I ordered running cedar ground cover. I got clippings of cedar vine-like pieces with no roots at all. The first time I ordered pigeonberry ground cover I got these pathetic, maybe not even alive, as in only one green leaf bit, stringy things. The next multiple times that I ordered pigeon berry they were healthy with real roots, stems, and leaves. That area is growing well. It will probably be established in 2 or 3 years. I have ordered so, so many baby trees from TN. They usually come as a stick with a sort of tiny, piece, of root. The only trees from TN that have actually had enough root to grow are a sugar maple, which is about 5 feet tall now, and one of the sassafras trees lived through a winter and was greening the next spring and a lawncare guy pulled the protective chicken wire away from it and trampled it to death. Not the fault of TN. So, I have wasted a lot of money on trees and wasted a little money on plants. I sent pictures of the strings that were supposed to be pigeonberry. They gave me the run around and never sent me replacements or gave me store credit. That was a few years ago. Recently I sent pictures and filled out the form showing the raw, dead, stems of 2 pawpaw trees that I bought and planted this past spring. That was in October. I am still waiting for a reply. I know they can send me replacements if they want to; they were trying to give them away recently on the website. So, I know that I cannot count on what quality of a plant I may get from TN. I know that they do not have the integrity to give refunds or store credit for the many plants that they send out with not enough healthy root to live. I order from them anyway, because they offer the native plants that I want, that I cannot find elsewhere.