TN Nursery

Ordered a red bud tree from them and it took over two months to receive it. When we did receive it the tree was dead. I contacted them and was told they ship the trees in their dormant state and that the tree will bud out. The tree never did since it was dead. Once again I contacted them and got the run around. Stay clear of these company, they are the wrist company to deal with. They are scam artists!

I would rate a 0 if I could. I ordered plants on 3/29, had not received a shipment confirmation by 4/7 and reached out via email wanting to know a status. I was told my order was slated to ship by mid-April, so I gave it time. On 4/20 still NO shipping confirmation, so I reached out again - "Please be patient" was the response. On 4/28 I reached out again, asked them to cancel the order and refund, and was told they couldn't because the plants were being dug (response was on 4/29.) OK, not happy, but gave them a chance to make it right. On 5/1 I had still not received my plants, emailed AGAIN stating if they were dug on Tuesday, why now Thursday and they are not shipped? It is now 5/5/25, and still no shipping confirmation. I have issued a chargeback - it is too late to plant shrubs in Zone 7b. And, I live apprx only 100 miles from their location. Do NOT do business with this group. I was excited about getting native plants, but this is ridiculous!

Purchased the end of 2024 and at that time they had a warranty of 1 year. I felt safe and commented on a positive experience at their online site. That site is closed and thinking it was an honorable company I did not take screenshots of company's comments confirming that warranty... Now 6 months later I have only 1 living tree out of the 6 I purchased... and guess what... Now they only honor a "Purchased" warranty.
Yep, that's a scam! If you buy screenshot everything.

I ordered several Red Cedars, three America Holly, and three Dogwoods. Surprisingly, the evergreens, (Red Cedars and American Holly) were completely brown when received. I planted them anyway thinking maybe I'm missing something and followed the instructions. Despite following the instructions, none of the trees showed any green growth..., Two of the dogwoods never had any new growth after two months. The 3rd dogwood sprouted a few leaves and showed a little promise but leaves quickly turned brown within a few days. None of the trees I mentioned showed any sign of growth except for the 3rd Dogwood, I've requested a refund since all the trees failed, and I'm not willing to lose next growing season which would put me two years behind schedule. I'm not saying it TN Nursery is a bad company at all. I'm saying when I order plants I expect better results but my hold order was a failure and I'm not willing to wait until November before I can get new plants and no guarantee it won't happen again

In Jan. 2025 I purchased quantity 2 Chinese Snowball Bush plants from this site. They were purchased as a 'buy one, get two basis". Site advised that the plants would be dormant. Two plants were received in mid Feb 2025 and immediately planted in a new bed. Also planted adjacent to those TN plants was a Snowball bush purchased from Amazon. In early March I received a third bush which I planted in a half barrel. In April 2025 the Amazon plant showed several branches with many healthy leaves. The TN plants showed no sign of life at all. I contacted the nursery via their on-line form - since that is the only way that they will accept non-sales contact. I advised that I believed the plants to be dead. I sent pictures of the three TN plants and the one Amazon plant. I offered to return the TN plants. A few days later I received a curt response, - "perform a scratch test". Not familiar with that test, I replied asking for more details. After several days with no response I Googled "scratch test. Fairly simple, Cut a sliver of bark from the specimen and observe the matter under that sliver. A live plant will have a light color, or green. Beneath the sliver on each of the tested TN plants the matter was very dark brown, nearly black. Those plants were dead. I removed them from the ground. I advised TN that the plants were dead. The term "customer service" in their web address is only for sales. Their is NO customer service after the fact. The on-line form you have to use is, I presume, monitored by the boss - who is obviously too busy to attend to problems. I complained about the company via BBB and that boss had the arrogance to ignore that complaint. My review is based upon a single transaction. I think it likely that some maybe many people get what they purchased. For those that do not get what they purchased their is no recourse. WHY TAKE A CHANCE!
TN still send me regular sales mails. A legitimate site would provide an "unsubscribe" option. TN does not. My advise STAY AWAY FROM THIS SITE

I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.

I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.

I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.

My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.

Ordered 120 sedge plants for $365, received box 12 x 10 x 8 of plugs so small you could count the blades. Expectation was 3" - 4" size that other nurseries had. Chose because I like to buy tennessee local.

Difficult getting complaint through to main office. Call center contracted to other site. Said they would resolve. Shipping manager called again to say wanted to get it right. Nothing done.

Received dead plants, not even one woke up. Used rich soil and planted by instruction I found in internet. There Was no instructions from nursery how to plant. Customer service just said that they are sorry, promised that they will resolve an issue and did nothing. Better pay more and get quality products somewhere more reliable.

This place is a joke. 100%. If I could give the zero stars I would. If you wanna be ripped off then by all means, shop here. Took them 6 weeks to ship & The trees were dead and broke in half when I received them. TN nursery after numerous emails finally messaged me back but only to tell me I'm screwed. They don't refund money! Wow. They suck! $180 down the toilet.

In November, 2021, we discovered TN Nursery as a source for the native plants we're using around our house. We placed an initial order for seven varieties to check out the quality. The bare root versions looked great (if you're used to bare roots) though it will be spring before we know for sure. Also, found that customer service was quick and responsive. Since then, we have ordered and received Club Moss (a very difficult plant to find) and a couple of dogwood trees. We are thrilled with finding this gem and have received a Christmas present from our family of a gift certificate to use in the coming months. We highly recommend them.

Not only did the items arrive dead but they then sent an email stating I needed to leave a "kind review" and offered to send some free plants to bribe me to write a good review which goes against this sites rules (see photo). Don't waste you money on this company as they ship substandard items that are not what you order.

They're website is nice, but that's about it. Although they shipped on time, I have no idea if my order was complete or in what condition. Why? Because they shipped "signature required" in the year 2022….as if people can just be at home all the time. They don't respond to emails, their phone lines inevitably end with a "goodbye" without ever a chance to speak with a human. And now I know why. They are embarrassed to accept the truth. Complete waste of money. Even my UPS driver left a note about why in the world they ship signature required. Total waste of money. Buyers beware.

When first contacted this nursery I spoke with helpful and polite customer service agents who placed my order and provided information on plants available. Items arrived quickly and packaged well in bags with moist soil.

They charged me for 15 large ferns, mulberry tree, 4 spruce trees, pine tree, and 5 viburnum in Nov. 2020. All were supposed to be delivered LIVE and 3-4 feet tall for LIVE trees. I received a 2.5 foot dead pine or fern like plant, twice, in a brown box, spring 2021--not packed to survive nor could I revive it. Because they sent two boxes to ship the dead one twice, they claimed I got my entire order. It cost me over $250 to receive one dead plant. BEWARE.

I ordered three plants, planted and cared for per instructions. The tree did not make it. The two others are barely alive, no buds in them and won't likely survive. They say I have to send them back at my own expense, but only after they have had opportunity to work with me for 7 days. They won't work with me, just give me the run around. Total scam.