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TN Nursery

How would you rate TN Nursery?
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Michigan
2 reviews
0 helpful votes
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Ferns
July 25, 2024

Easy to purchase! Great product!
Easy to order on line! Quick and prompt delivery. Plants arrived very happy and healthy!
Lynn

Date of experience: July 25, 2024
tammy S. TN Nursery Rep
6 months ago

We are glad to hear that!
Thank you for the positive review!

California
1 review
0 helpful votes
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Results unknown
June 15, 2024

I received two large bare roots and a few other pieces of bare roots. They've been planted, but I have no idea if they will grow and blossom. I would not purchase plants this way again.

Date of experience: June 15, 2024
Georgia
2 reviews
2 helpful votes
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WARNING!
June 21, 2022

Spring of 2021 I ordered 10 bamboo plants that came to me dead, for about $150.00. When I emailed the company they told me I had to wait an entire year to prove that they were in fact "dead" and not "dormant". Now that I have waited an entire year with dead plants displayed in my yard, they say I'm past the warranty date to get a store credit. This is the worst customer service I've ever received. I should have looked more closely at the website to notice that they don't allow reviews with them directly and saw that as a red flag. I should have disputed the charge when I received them dead, instead of trusting them to wait a whole year. This has been a year long terrible experience. I hope everyone that decides to try them, has better luck. Beware!

Date of experience: June 21, 2022
tammy S. TN Nursery Rep
over a year old

Hi Heather, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and our services? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Oregon
7 reviews
20 helpful votes
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Horrible nursery
October 10, 2022

Ordered and paid for 3 trees recently. They were supposed to be shipped within 3 days. I ordered on a free freight day but the invoices I received showed they charged me freight. Then they emailed and said all shipping had been delayed for a month or two. I told them I wanted to cancel the order. They said that I would be charged 20% to do that. They said they would turn it over to their management team. Now they do not take phone calls or send emails. Crooks, scammers, dishonest IMO. Don't go near them!

Date of experience: October 10, 2022
tammy S. TN Nursery Rep
over a year old

Hi August - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Georgia
1 review
4 helpful votes
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Horrible Company
June 5, 2022

This company is so dishonest. They have been caught writing positive reviews for themselves. I received a bag of slime for my plants and was told to plant it and if it didn't grow in a year they would replace if I sent it back. There was nothing to plant I asked which plants they had that were live and got reply that all their plants are dormant year round. How is that possible? Finally I was able to return for store credit and order 6 gallons of worm casings. Received 2 bags and said my order was complete. Filing with weight and measurements division of Tennessee

+1
Date of experience: June 5, 2022
tammy S. TN Nursery Rep
over a year old

Hi Mary, we do apologize for the experience you had with us, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Tennessee
1 review
1 helpful vote
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I am very pleased with my plants. Tammy appreciated my business. Those girls in customer service were not helpful but she answered one day and it all changed. My plants are beautiful too. I bought some moss and it's beautiful this year.

Date of experience: September 6, 2021
tammy S. TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us a review, Emilie. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

New Jersey
1 review
0 helpful votes
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I ordered 18 Stella De Oro Daylilies and they sent me the wrong plants. They will not fix the problem. So beware when you buy something from this company. The picture shows what they sent me

Date of experience: June 19, 2024
tammy S. TN Nursery Rep
6 months ago

Hello.
You can reach out to our customer service email and we can try to find a resolution.
Thank you.

Georgia
1 review
2 helpful votes
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All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.

Date of experience: November 21, 2023
Maryland
1 review
3 helpful votes
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Poor customer service
March 22, 2021

I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.

Date of experience: March 22, 2021
tammy S. TN Nursery Rep
over a year old

Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Texas
1 review
3 helpful votes
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Bad news`
March 10, 2022

Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!

Date of experience: March 10, 2022
tammy S. TN Nursery Rep
over a year old

Hi Robert - Thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued and we apologize for falling short during your experience with our business. We are continually coaching our staff on how to deliver the best possible customer experience, to create customers for life. Our Customer Support Manager would like to connect with you and get your feedback on how we can further improve and more information on your experience. She (can be reached at customerservice@tennesseewholesalenursery.com. If you have any other questions or concerns, please reach out to our team at customerservice@tennesseewholesalenursery.com, and we will promptly respond. Once again, we apologize for the experience you received and we hope we can win your business in the future.

New Jersey
1 review
0 helpful votes
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Great online nursery
December 20, 2021

I found Tennessee Wholesale Nursery while looking for plants that fit specific criteria. I loved being able to search by my zone, shade or no shade, etc. The process were great, and shipping was quick.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Hi Lisa, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Maryland
2 reviews
0 helpful votes
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These two (ordered 2x 2 Lilly pads) did not look right.
June 10, 2024
Updated review

We will see how these Lilly pads do first. I have written a full description below.
And we need to speak about river birch and Catawba grape vines as well!

Date of experience: June 10, 2024

We will see how these Lilly pads do first
May 27, 2024
Previous review

We will see how these Lilly pads do first.

Date of experience: May 27, 2024
North Carolina
3 reviews
0 helpful votes
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TN Nursery
December 29, 2021

Everything we have ordered over the past 2 years is still thriving and growing strong! Whether plants, trees or shrubs, all specimens were shipped in great packaging allowing them to arrive ready to plant. Great prices and a wide variety of options to choose from. You will NOT be disappointed in any order you place. We are very pleased with each and every item. THANKS!

Date of experience: December 27, 2021
tammy S. TN Nursery Rep
over a year old

Ronda, thank you very much for your great review of our service and products. We have passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and our whole team will be delighted to know they hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving our business.

Texas
13 reviews
28 helpful votes
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Scam
May 30, 2019

The plants you receive are the worst EVER for an online site. This is not legitimate. I received dead roots, literally minuscule plants with dead tops and a few feeder roots. They told me to plant them because they had a 1 year warranty. That covers 40% of cost, and you get a store credit. After 6 weeks nothing grew. Even Dave's Garden won't accept further reviews because Tennessee Wholesale Nursery was suspected of putting up fake positive reviews. I wish I had researched before buying.

Date of experience: May 30, 2019
tammy S. TN Nursery Rep
over a year old

Hi Barbara - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly‌.

Florida
1 review
0 helpful votes
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Last year, I bought a bare-root ground fern moss. I received it well packed. I really appreciate TN Nursery's effort in making sure that the plant will arrive healthy. Plus their customer service answer my emails real-time. I am inspired to purchase more moss.

Date of experience: June 24, 2021
tammy S. TN Nursery Rep
over a year old

Thank you so much for your feedback, Linda! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.

West Virginia
1 review
2 helpful votes
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Bought three 3_4 foot trees last Fall. Contacted them on delivery when received 3 dead looking sticks. Customer service indicated they would be just fine and to go ahead and plant them. Not surprisingly there was no sign of life in April. Sent photos and got a response that photos were not high enough quality and just wait and carry out a scratch test. Now at the beginning of August no leaves no sign of growth. Not wasting time trying to get any response from Customer Service. Clearly not what they advertise. Save your money and try somewhere that you can actually see what they are selling.

Date of experience: August 1, 2021
tammy S. TN Nursery Rep
over a year old

Hi Michael, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Lead can reach out to you personally? We definitely look forward to hearing from you soon.

Texas
1 review
4 helpful votes
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I requested 2 patio blueberry bushes in late Feb. 2021. I received 2 sticks in early March that said it was dormant one did not have visible roots! I planted after last snow and it's still 2 sticks sticking out the ground. I call LVMM cause no one answer the phone so I sent an email of what I received. I received response email the following day saying basically we don't stand behind what we sell and we will not send a replacement plant or return your money. The email further said I can come to TN for an in store credit! I live in TX. Buyers be aware this is not the place to shop for quality plants. Good for throwing away money only!

Date of experience: April 9, 2021
tammy S. TN Nursery Rep
over a year old

Hi Terri - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly‌.

North Carolina
2 reviews
0 helpful votes
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Great plants!
December 24, 2021

Everything I've received from here have been great - ordered moss, spiraea, hydrangea, wisteria and viburnum. Everything was packaged well and arrived quickly, and they are all thriving. Will definitely be ordering more plants in the future!

Date of experience: December 22, 2021
tammy S. TN Nursery Rep
over a year old

We have passed your wonderful review on to our team. Tamara, thank you so much for taking the time to leave a review about our products. Our customer feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!

Illinois
1 review
0 helpful votes
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Awesome plants
December 20, 2021

I received very healthy plants that did amazingly well. My passion flower vine grew huge and did better than any others I've ever gotten from other nurseries. Very happy and will definitely be a repeat customer!

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Dear Christopher, we’re so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Ohio
1 review
2 helpful votes
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Clearly a scam
June 7, 2022

I ordered on 05/12/22. I've emailed twice. Once I requested an estimated ship/delivery date. On 06/05/22, I emailed requesting my order be cancelled and my money be refunded. I was told they would see if "my plants had been dug" and that I should "wait for their response." I was unaware of any other choice other than waiting. Although, disputing the charge does seem a likely alternative at this point as I believe they are committing fraud.

Date of experience: June 7, 2022
tammy S. TN Nursery Rep
over a year old

Hi Lesley - Thank you for bringing this to our attention. I would like to sincerely apologize for the experience you had with our company. We strive for excellence in customer service, but it is clear we missed the mark in your case. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there is anything else that I can help you with at the moment, please feel free to reach out at customerservice@tennesseewholesalenursery.com and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.

Overview

TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.

service
244
value
212
shipping
211
returns
121
quality
355
This company responds to reviews on average within 15 days

Instant Feedback

1,970 reviews
+82