Promo codes were tricky to get to work right. Plus o didn't realize the ferns would come as dry roots…did I miss that? I'm a pretty digital person, having been responsible for that at a bank. Finally your site says fast shipping with no commitments or estimate of when the shipment would arrive. When I asked, your customer service response was we give ourselves 10-14 business days to ship but you try to get it out asap. The shipment did arrive faster but realize that this experience falls short of current day e-commerce expectations. I planted the day I got them…to date, no sign of life.
All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.
I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.
Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!
Hi Robert - Thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued and we apologize for falling short during your experience with our business. We are continually coaching our staff on how to deliver the best possible customer experience, to create customers for life. Our Customer Support Manager would like to connect with you and get your feedback on how we can further improve and more information on your experience. She (can be reached at customerservice@tennesseewholesalenursery.com. If you have any other questions or concerns, please reach out to our team at customerservice@tennesseewholesalenursery.com, and we will promptly respond. Once again, we apologize for the experience you received and we hope we can win your business in the future.
The plants you receive are the worst EVER for an online site. This is not legitimate. I received dead roots, literally minuscule plants with dead tops and a few feeder roots. They told me to plant them because they had a 1 year warranty. That covers 40% of cost, and you get a store credit. After 6 weeks nothing grew. Even Dave's Garden won't accept further reviews because Tennessee Wholesale Nursery was suspected of putting up fake positive reviews. I wish I had researched before buying.
Hi Barbara - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Bought three 3_4 foot trees last Fall. Contacted them on delivery when received 3 dead looking sticks. Customer service indicated they would be just fine and to go ahead and plant them. Not surprisingly there was no sign of life in April. Sent photos and got a response that photos were not high enough quality and just wait and carry out a scratch test. Now at the beginning of August no leaves no sign of growth. Not wasting time trying to get any response from Customer Service. Clearly not what they advertise. Save your money and try somewhere that you can actually see what they are selling.
Hi Michael, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Lead can reach out to you personally? We definitely look forward to hearing from you soon.
I requested 2 patio blueberry bushes in late Feb. 2021. I received 2 sticks in early March that said it was dormant one did not have visible roots! I planted after last snow and it's still 2 sticks sticking out the ground. I call LVMM cause no one answer the phone so I sent an email of what I received. I received response email the following day saying basically we don't stand behind what we sell and we will not send a replacement plant or return your money. The email further said I can come to TN for an in store credit! I live in TX. Buyers be aware this is not the place to shop for quality plants. Good for throwing away money only!
Hi Terri - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
I ordered on 05/12/22. I've emailed twice. Once I requested an estimated ship/delivery date. On 06/05/22, I emailed requesting my order be cancelled and my money be refunded. I was told they would see if "my plants had been dug" and that I should "wait for their response." I was unaware of any other choice other than waiting. Although, disputing the charge does seem a likely alternative at this point as I believe they are committing fraud.
Hi Lesley - Thank you for bringing this to our attention. I would like to sincerely apologize for the experience you had with our company. We strive for excellence in customer service, but it is clear we missed the mark in your case. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there is anything else that I can help you with at the moment, please feel free to reach out at customerservice@tennesseewholesalenursery.com and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.
Site is easy to navigate, plant bundles give good discounts even for as few as 2 plants, and mixed species bundles are tailored for your growing zone based on shipping address. Overall a great experience!
My package was lost by the post office.
The nursery refused to replace shipment.
Extremely poor customer service.
Very dissatisfied and will dispute charges and report complaint to consumer affairs.
As an owner of a small business, I know how important customer service can be.
Hi Jim, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
After placing my order in April and not hearing anything from them for 3 weeks, I did a google search and saw mostly negative reviews. My heart sank. Last week I got the delivery and could not believe my eyes: 6 ferns in one one gallon plastic bag, and 9 sedges in another, both bags filled with Soil Moist to keep these poor plants barely alive. And for these 2 bags of seedlings, I paid $90.
I have placed orders with many nurseries online for many years and this one is definitely the worst.
Hi Izzy - Thank you for choosing us. We are extremely grateful that you took the time to send us your feedback about our company. I read through your feedback carefully, and consider your suggestions to be very insightful. I will pass it on to our product development team to see if they could implement any of these changes in the upcoming releases. I will be sure to keep you updated. Thanks once again and looking forward to hearing more from you.
Placed an order on Saturday. Within less than 24 hours on Sunday, emailed them to cancel my order.
There was no shipping/tracking information that was generated by the time of my cancel request.
They charge 20% fee for cancellation, even when the order has not been yet processed.
To take it even further, a day later they email back asking which plant is not in good condition and they need a picture!
Hi Shivani - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I ordered four wisteria vines to plant along my barn after seeing them at a local nursery for $35.00 each. For less than $30, I was able to order all the plants I needed from Tennessee Wholesale Nursery. My wisteria vines arrived in good condition and came with clear instructions for planting them. I can't to see them bloom in the spring. I will definitely be ordering more plants for my garden next year from Tennessee Wholesale Nursery.
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Placed an order a while back and the customer service rep. Completely ignored the critical notes on my order and that I had called her to confirm the instructions were received. Plants arrived dead and when I reached out the rep told me there was nothing they could or would do and I was SOL. Sent multiple requests for assistance eventually receiving no response anymore. I would file a small claims suit in the county if the filing fee wasn't so high. Terrible service, dead plants.
Hi Norwell, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
I have ordered several times from TN Wholesale Nursery. They ship quickly (at appropriate growing seasons) and are easy to deal with. I have had good success with their plants. They do ship bare root as advertised and buyers should realize these plants require a little more care, but do respond well. Will buy again.
We really appreciate you taking the time to leave us a review, Charles. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Onlineplantnursery's selection is only so-so, but still they are my go-to online plant source. I haven't had any problems with them yet. I especially like their fast growing trees! Supposedly the company that runs the site is Garden Delights Online Plant Nursery and is based in Tennessee. Maybe I will go visit them one day!
We really appreciate you taking the time to leave us a review, Elaine. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I have ordered 4 pine trees 2 pitch pine and 2 short leaf pine back in March. Open box and trees where wilted and dry there where no moss are any kind of packing to keep roots moist. Said the trees where in dormant stage but had new growth. They where shipped to late in season I believe. I planned them and a week later they were dead all 4 of them. I will not recommend to anyone or will I ever order though them again
Hi Terry, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
I ordered a white oak tree for fall planting. It was delivered in November and appeared very healthy. It was packaged really well so there was no damage. I could not get this tree anywhere else. It was about 3 feet tall. Now I just have to wait until spring and summer to see it's full glory. I will definitely order from them again.
Thanks so much for your review Beverly, we love getting feedback about our company and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware
We got total games and run-around from Tennessee Wholesale Nursery after they sent us the wrong plants along with completely rotten plants. They played games with us and made us jump through hoops for a whole month after we spent several hundred dollars with them - and they refused us any refund or to replace the mislabelled and dead plants. I have several decades of experience as a professional native plant specialist and worked for several major botanical gardens and native plant conservation organizations. These people are the worst around.
After spending hundreds of dollars, we have nothing to show for it. They clearly take advantage of out-of-state buyers. This is a disreputable business and a total rip off/
Hi James - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Answer: The buy one get one offer they ran. It was a Hugh mistake. I regret wasting my money!
Answer: I can never get a response from anyone. If I call the number with my issue they tell me I have to email them.
Answer: Call the customer service number listed on the site Mon-Fri 8:00-4:00 CST
TN Nursery has a rating of 3.1 stars from 535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.
Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.