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TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
1,970 reviews
After seeing the pitiful dogwood trees at the local big box stores, I found this nursery in my childhood state of Tennessee. I ordered a pink and a white dogwood tree. It took a while to receive them but well worth it. Although dormant, the trunks and branches were healthy and very sturdy. I also like the cool innovation of gel on roots to retain moisture until ready to plant. Can't wait to see these in a year or two.
Arley, Al
Date of experience: December 25, 2021
Came across TN Nursery while google searching for moss and native shade perennials. I liked the selection they had available so took a chance and really glad I did. Well priced, high quality bare root plants with detailed instructions, and really great sheet moss that i was lucky to get on sale. I'm a repeat buyer and will continue to be so!
Products used:
Plants
Date of experience: December 20, 2021
We’re so grateful that you took the time out of your day to share your review with us, Caroline. We’ll make sure that our Customer Support Team receives your kind feedback. It will make their day!
Very nice size and shaped tree. Actually, double stemmed and about 3 feet tall. It arrived promptly, in excellent condition and well packaged. The roots were extra protected with rooting gel. In my zone 5 area, I will heal it in for the winter and move it to a permanent
Location, by a garden facing window, in the spring so I can enjoy its beautiful pink blossoms!
Date of experience: December 22, 2021
Thanks so much for your review, Don! We love getting feedback about our products and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
So I made two orders, 30 mins apart, so I emailed them to send both at the same time to save me an extra shipping fee, cs said no, we don't combine shipping 😡, but I've not seen the order yet! March 29 was the order,
Tip for consumers:
Something more accurate about with shipping a you won’t combine orders on the same day 30 minutes apart
Products used:
Nothing has came yet been since march 29
Date of experience: April 13, 2024
They charged me for 15 large ferns, mulberry tree, 4 spruce trees, pine tree, and 5 viburnum in Nov. 2020. All were supposed to be delivered LIVE and 3-4 feet tall for LIVE trees. I received a 2.5 foot dead pine or fern like plant, twice, in a brown box, spring 2021--not packed to survive nor could I revive it. Because they sent two boxes to ship the dead one twice, they claimed I got my entire order. It cost me over $250 to receive one dead plant. BEWARE.
Tip for consumers:
Avoid
Products used:
none
Date of experience: June 17, 2021
Dear Charles, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com.
I ordered ferns - ostrich and maiden hair. Bare roots arrived alive and the ostrich fern had a single frond. Planted the roots in peat pots this time so I could keep track of growth until the ferns were well established in soil. Ostrich fern frond immediately died off but new fronds were appearing. Maiden hair has yet to show green above soil but still hoping it will sprout before end of summer.
Customer service was responsive to inquiry about the status of my order.
Tip for consumers:
Plant bare roots in pots until established and growing confirmed. TN Nursery requires return of dead plant material before they will honor their warranty.
Products used:
plants
Date of experience: September 6, 2021
Hi Anna, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Sent dead plants, would not even acknowledge my correspondence about them. Sent pictures of dead plants as ask for, have heard nothing. Either poorly run or arrogant hoping unhappy customers will go away. Would NEVER buy again. Beware
Products used:
Sumac bushes
Date of experience: March 21, 2024
I ordered several plants in early April and haven't heard or seen a thing. When I enquired I was told that my plants would ship before the end of April. Here it is May 6 and nothing. Do t these people realize that plants have to get in the ground now!?! They took my money soon enough, now show up!
Date of experience: May 6, 2022
Hi Jane, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our services? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
My husband has always wanted paw paw trees, they hold a sentimental memory of his childhood. I was excited to find them here. They arrived when it was optimum time for planting in my area. They were well-packaged. We planted them immediately. I can't wait for new growth and green leaves in the spring.
Date of experience: December 20, 2021
Dear Sherri, thanks so much for your review. We love getting feedback about our products and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
I ordered three plants, planted and cared for per instructions. The tree did not make it. The two others are barely alive, no buds in them and won't likely survive. They say I have to send them back at my own expense, but only after they have had opportunity to work with me for 7 days. They won't work with me, just give me the run around. Total scam.
Tip for consumers:
Shop elsewhere
Products used:
Tree and two plants, dead/dying
Date of experience: April 14, 2021
Hi Melonie, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
I bought a weeping willow from here last year at Christmas time for my mother as a present and it has flourished beautifully and my mom is so proud of it. I highly recommend this place if you want high quality plants and flowers for your garden
Tip for consumers:
They are very fast and professional
Products used:
Weeping willow tree
Date of experience: December 20, 2021
Hi Nicole! We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Easy to purchase! Great product!
Easy to order on line! Quick and prompt delivery. Plants arrived very happy and healthy!
Lynn
Liked web page
Date of experience: July 25, 2024
We are glad to hear that!
Thank you for the positive review!
I received two large bare roots and a few other pieces of bare roots. They've been planted, but I have no idea if they will grow and blossom. I would not purchase plants this way again.
Good price, 2 for 1
Date of experience: June 15, 2024
I searched everywhere to find a huckleberry plant and they were the only ones who would ship to California. I'm still waiting for it to bloom it says it needed a year to establish so hopefully by this spring I will see growth. They shipped really fast. Highly recommend.
Products used:
Huckleberry
Date of experience: December 21, 2021
Hi Mary, we have passed your wonderful review on to our team. Thank you so much for taking the time to leave a review about our company. Our customers' feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!
Spring of 2021 I ordered 10 bamboo plants that came to me dead, for about $150.00. When I emailed the company they told me I had to wait an entire year to prove that they were in fact "dead" and not "dormant". Now that I have waited an entire year with dead plants displayed in my yard, they say I'm past the warranty date to get a store credit. This is the worst customer service I've ever received. I should have looked more closely at the website to notice that they don't allow reviews with them directly and saw that as a red flag. I should have disputed the charge when I received them dead, instead of trusting them to wait a whole year. This has been a year long terrible experience. I hope everyone that decides to try them, has better luck. Beware!
Products used:
Emailed company several times about the problem
Date of experience: June 21, 2022
Hi Heather, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and our services? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Ordered and paid for 3 trees recently. They were supposed to be shipped within 3 days. I ordered on a free freight day but the invoices I received showed they charged me freight. Then they emailed and said all shipping had been delayed for a month or two. I told them I wanted to cancel the order. They said that I would be charged 20% to do that. They said they would turn it over to their management team. Now they do not take phone calls or send emails. Crooks, scammers, dishonest IMO. Don't go near them!
Date of experience: October 10, 2022
Hi August - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
This company is so dishonest. They have been caught writing positive reviews for themselves. I received a bag of slime for my plants and was told to plant it and if it didn't grow in a year they would replace if I sent it back. There was nothing to plant I asked which plants they had that were live and got reply that all their plants are dormant year round. How is that possible? Finally I was able to return for store credit and order 6 gallons of worm casings. Received 2 bags and said my order was complete. Filing with weight and measurements division of Tennessee
Date of experience: June 5, 2022
Hi Mary, we do apologize for the experience you had with us, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
I am very pleased with my plants. Tammy appreciated my business. Those girls in customer service were not helpful but she answered one day and it all changed. My plants are beautiful too. I bought some moss and it's beautiful this year.
Tip for consumers:
this is a good company.
Products used:
i got moss on the first order and bluebells and vinca minor on second
Date of experience: September 6, 2021
We really appreciate you taking the time to leave us a review, Emilie. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I ordered 18 Stella De Oro Daylilies and they sent me the wrong plants. They will not fix the problem. So beware when you buy something from this company. The picture shows what they sent me
Products used:
I believe they sent me Tiger Daylilies
Date of experience: June 19, 2024
Hello.
You can reach out to our customer service email and we can try to find a resolution.
Thank you.
All the items died a quick death. They were sickly and small on arrival - but I usually have good luck with the plants I've ordered online. Not these. Will never order here again. Money down the drain.
Date of experience: November 21, 2023
I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.
Date of experience: March 22, 2021
Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Product arrived on my porch with 32 degrees outside. Box was smashed and ends had been opened. It was wrapped in postal ribbon that said damaged parcel. Asked for refund to no avail. My bank refunded my money when they didn't respond to them either. Very low class company. Stay away!
Date of experience: March 10, 2022
Hi Robert - Thank you for taking the time to leave us a review detailing your experience. We want every customer to feel valued and we apologize for falling short during your experience with our business. We are continually coaching our staff on how to deliver the best possible customer experience, to create customers for life. Our Customer Support Manager would like to connect with you and get your feedback on how we can further improve and more information on your experience. She (can be reached at customerservice@tennesseewholesalenursery.com. If you have any other questions or concerns, please reach out to our team at customerservice@tennesseewholesalenursery.com, and we will promptly respond. Once again, we apologize for the experience you received and we hope we can win your business in the future.
I found Tennessee Wholesale Nursery while looking for plants that fit specific criteria. I loved being able to search by my zone, shade or no shade, etc. The process were great, and shipping was quick.
Date of experience: December 20, 2021
Hi Lisa, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
We will see how these Lilly pads do first. I have written a full description below.
And we need to speak about river birch and Catawba grape vines as well!
This was in relation to a failed Catawba grape vine. It was to be replaced but I received a Concord vine —- which ALSO failed. Other vines in the same site are doing fine…
Have an ongoing account and the BOGO was attractive
I have experience with Nympheas and nemuphars. The products I received looked like plugs of chewing tobacco. No discernible root or eye/sprout. I went ahead and set each one in a pot, weighted, submerged in our natural pond away from the now flowering Lilly pads and we will see what happens.
Date of experience: June 10, 2024
Have an ongoing account and the BOGO was attractive
Date of experience: May 27, 2024
The plants you receive are the worst EVER for an online site. This is not legitimate. I received dead roots, literally minuscule plants with dead tops and a few feeder roots. They told me to plant them because they had a 1 year warranty. That covers 40% of cost, and you get a store credit. After 6 weeks nothing grew. Even Dave's Garden won't accept further reviews because Tennessee Wholesale Nursery was suspected of putting up fake positive reviews. I wish I had researched before buying.
Date of experience: May 30, 2019
Hi Barbara - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Thank you for the awesome review about our products, Zena. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again!