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Placed an order a while back and the customer service rep. Completely ignored the critical notes on my order and that I had called her to confirm the instructions were received. Plants arrived dead and when I reached out the rep told me there was nothing they could or would do and I was SOL. Sent multiple requests for assistance eventually receiving no response anymore. I would file a small claims suit in the county if the filing fee wasn't so high. Terrible service, dead plants.
Products used:
River Cane
Norwell N.'s review of TN Nursery earned a Very Helpful vote
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I did not realize you do not ship to Alabama. If you could please cancel this order and refund to...
This company does not respond to emails to customer service and they have no phone number to...
Hi Norwell, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!