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TN Nursery

How would you rate TN Nursery?
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Illinois
1 review
0 helpful votes
Follow Sean B.
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Don't buy from Tennessee nursery!
They send out dead trees!
They give you the runaround, and
Will never honor their tree warranty
Look them up: BBB, Yelp, Reddit, Facebook, Dave's garden...
Go to your local nursery avoid this place at all cost. See below for their Copy and Paste reply, Very Disingenuous

Date of experience: April 4, 2025
Georgia
1 review
2 helpful votes
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Oh Christmas Tree
November 17, 2024
Updated review

I'm a Christmas tree farm owner. I had ordered 100 Eastern White Pine from TN Nursery for our fall planting however the trees that I received were white pine but long leaf (niddle) pine and not the standard high density short leaf (niddle) that I have planted each time. The description does not state short nor long niddle. When I emailed TN Nursery about the problem, I'm was told after trimming and shaping my white pine will make nice Christmas trees. Most of these seedlings delivered were punny and thin trunks and limbs. Most have died and if any do survive they will not grow to be the type I have set up in my fields. I will give the company 3 stars only for the care and well packaging for shipment.

Date of experience: November 17, 2024

Quick, simple and no hassle
September 18, 2024
Previous review

Quick, simple and no hassle

Date of experience: September 18, 2024
Alabama
1 review
1 helpful vote
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Moss Order Issues
November 4, 2024

I ordered moss and when it was delivered it was soaking wet, which means I had to install it immediately in order to keep mold from developing. Also, half of the bags of moss were just small fragments that could not be successfully installed. Other companies I have ordered moss from provided dry, large, moss colonies that were superior, but they were more expensive, which is why I tried your product. Your moss still worked but was somewhat of a letdown.

Date of experience: November 4, 2024
tammy S. TN Nursery Rep
6 months ago

Hello.
We apologize that you were letdown. All of our products come with a 1 year warranty.
Thank you and have a great day!

California
1 review
1 helpful vote
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So far so good
November 9, 2024

My previous order arrived timely, well packaged, healthy, with good information. When I saw that you we're an option for this purchase I had no hesitation.

Date of experience: November 9, 2024
Florida
1 review
1 helpful vote
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Not satisfied
October 21, 2024
Updated review

I planted the items as directed. I was told I could plant now as I am in zone 9. Nothing, I repeat. Nothing happened. The plants were dead and remained so. I requested a refund and I have had not response.

Date of experience: October 21, 2024
tammy S. TN Nursery Rep
6 months ago

For Perennials, Ferns, Vines or Groundcovers

If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but the majority of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim.


I was told I would get free shipping if I ordered within...
August 14, 2024
Previous review

I was told I would get free shipping if I ordered within 14 minutes which it was.

Date of experience: August 14, 2024
New Jersey
1 review
0 helpful votes
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Good value.
October 9, 2024
Updated review

This is my third purchase. The plants are excellent and shipping is fast.

Date of experience: October 9, 2024
tammy S. TN Nursery Rep
6 months ago

Thank you for the positive review.
We appreciate your business!


Easy ordering
September 18, 2024
Previous review

Easy ordering

Date of experience: September 18, 2024
North Carolina
1 review
0 helpful votes
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Delivered as promised
October 9, 2024

Good quality, as advertised. Consistent quality and good communication.

Date of experience: October 9, 2024
tammy S. TN Nursery Rep
6 months ago

Thank you for the positive review!

California
1 review
1 helpful vote
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Rock Cap Moss
November 17, 2024
Updated review

The Rock Cap Moss I purchased never caught on even though I watered it constantly for the first two weeks, then frequently until now with no results.

Date of experience: November 17, 2024

I'll wait for receipt of product
June 24, 2024
Previous review

I'll wait for receipt of product.

Date of experience: June 24, 2024
Massachusetts
1 review
1 helpful vote
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This is a scam company.
September 14, 2024

I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...

Date of experience: September 14, 2024
tammy S. TN Nursery Rep
6 months ago

I apologize for the incorrect labels.
You are covered with a 1 year warranty if these plants do not grow.
Thank you.

Oregon
1 review
0 helpful votes
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Plants arrived with fungus
September 13, 2024

I bought some live, bare root plants and some corms/bulbs. The bare root plants were covered in fungus and didn't survive the shipping process. The corms/bulbs arrived crumbled, but I still planted them. I won't be ordering again.

Date of experience: September 13, 2024
Florida
1 review
0 helpful votes
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Intimate patio area
November 11, 2024

Plants are doing well, and looking forward;to completing our landscape design

Date of experience: November 11, 2024
Colorado
1 review
1 helpful vote
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Honored their Warrenty
October 12, 2024
Updated review

Although not all cuttings arrived in proper shape they did give me full credit (except for the shipping).

Date of experience: October 12, 2024
tammy S. TN Nursery Rep
6 months ago

Thank you for the positive review.
Have a great day!


Quick response
December 21, 2021
Previous review

Nice plants and a responsive customer service dept that stayed in touch concerning shipping dates. I will happily use this company again in the spring for ground cover ideas.

Date of experience: December 20, 2021
North Carolina
1 review
5 helpful votes
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Received dead plants and no refund
May 28, 2021

Received dead plants, not even one woke up. Used rich soil and planted by instruction I found in internet. There Was no instructions from nursery how to plant. Customer service just said that they are sorry, promised that they will resolve an issue and did nothing. Better pay more and get quality products somewhere more reliable.

Date of experience: May 28, 2021
tammy S. TN Nursery Rep
over a year old

Hi Salta, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Tennessee
1 review
5 helpful votes
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Undersized overprices sedge
December 27, 2021

Ordered 120 sedge plants for $365, received box 12 x 10 x 8 of plugs so small you could count the blades. Expectation was 3" - 4" size that other nurseries had. Chose because I like to buy tennessee local.

Difficult getting complaint through to main office. Call center contracted to other site. Said they would resolve. Shipping manager called again to say wanted to get it right. Nothing done.

Date of experience: December 27, 2021
tammy S. TN Nursery Rep
over a year old

Hi Lloyd - Thank you for bringing this to our attention. I would like to sincerely apologize for the experience you had with our company. We strive for excellence in customer service, but it is clear we missed the mark in your case. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future. That being said, if there is anything else that I can help you with at the moment, please feel free to reach out at customerservice@tennesseewholesalenursery.com and I would be more than happy to help. We do appreciate your business and hope to earn back your trust.

Colorado
1 review
6 helpful votes
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Pathetic
May 6, 2021

This place is a joke. 100%. If I could give the zero stars I would. If you wanna be ripped off then by all means, shop here. Took them 6 weeks to ship & The trees were dead and broke in half when I received them. TN nursery after numerous emails finally messaged me back but only to tell me I'm screwed. They don't refund money! Wow. They suck! $180 down the toilet.

Date of experience: May 6, 2021
tammy S. TN Nursery Rep
over a year old

Hi Harold, I would like to apologize for the service you received. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com

Tennessee
1 review
0 helpful votes
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Looking forward to spring
December 21, 2021

Every product we've received from TN Nursery has taken root and become a great feature in our front yard. Their shipping time has always been perfect and consistent. We are looking forward to out next planting.

Date of experience: December 21, 2021
tammy S. TN Nursery Rep
over a year old

Thanks for the 5-star review, Philip. You made our day! We look forward to making your day again real soon.

South Carolina
2 reviews
0 helpful votes
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Happy to Have Found this Nursey
December 21, 2021

In November, 2021, we discovered TN Nursery as a source for the native plants we're using around our house. We placed an initial order for seven varieties to check out the quality. The bare root versions looked great (if you're used to bare roots) though it will be spring before we know for sure. Also, found that customer service was quick and responsive. Since then, we have ordered and received Club Moss (a very difficult plant to find) and a couple of dogwood trees. We are thrilled with finding this gem and have received a Christmas present from our family of a gift certificate to use in the coming months. We highly recommend them.

Date of experience: December 21, 2021
tammy S. TN Nursery Rep
over a year old

Hi Ford - Thank you so much for your feedback! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.

Virginia
1 review
0 helpful votes
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Lovely carpet of green
December 21, 2021

The Pennsylvania Sedge we planted is gorgeous. We are always complimented on the garden as people walk their dogs near our townhouse path. It is too bad that it is winter now or I could attach a picture of beautiful flowing grasses that never need to be mowed and require little maintenance. Love the plants we received and their survival rate was excellent. A very good choice in a shady area within a hot climate. We will continue to order from Tennessee Wholesale Nursery. They are a well-run company.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Hello Sherri! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

Florida
1 review
4 helpful votes
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Not only did the items arrive dead but they then sent an email stating I needed to leave a "kind review" and offered to send some free plants to bribe me to write a good review which goes against this sites rules (see photo). Don't waste you money on this company as they ship substandard items that are not what you order.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Hi Staci - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Nevada
1 review
0 helpful votes
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Plants
December 21, 2021

When first contacted this nursery I spoke with helpful and polite customer service agents who placed my order and provided information on plants available. Items arrived quickly and packaged well in bags with moist soil.

Date of experience: December 20, 2021
tammy S. TN Nursery Rep
over a year old

Dear Customer, taking the time to leave such a great review about our company has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.

Overview

TN Nursery has a rating of 3.1 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices and timely manner. TN Nursery ranks 2nd among Trees sites.

service
244
value
212
shipping
211
returns
121
quality
355
This company responds to reviews on average within 15 days

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1,970 reviews
+82