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    Trees Online

Corporate Values

Overview

Trees Online has a consumer rating of 3.67 stars from 3 reviews indicating that most consumers are generally satisfied with their purchases. Trees Online also ranks 8th among Trees sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate Trees Online?
Top Positive Review

“Good from start to finish.”

William K.
5/31/19

Purchased 12 Fraser fir. Turned up pretty quickly. Been in the ground a few months now and looking great. Friendly enough on the phone and communications good.

See positive reviews
Top Critical Review

“They don't honour their warranty”

Frank E.
6/4/18

Trees-online also operates as Internet Consultancy and Management Ltd, Sycamore Drive in Chesterfield. We bought plants from them based on their advertised guarantee at the time. The plants died within a month and we were asked to send photographs. The owner replied by saying his 'tree expert' had said they might not be dead and that we should wait a year before they would give us replacements. We examined the plants and they were definitely dead above and below ground. A year later and the plants we transferred into pots were still as dead as the ones in the ground. The owner spent months harassing us via review sites because we left a negative review. He made every excuse to try to blame us for his plants dying instead of honouring his warranty. He's even left comments over a year after ordering claiming it was our fault because we dug the plants up. They were already dead! Avoid this business like the plague. There are plenty of other businesses out there who will actually honour their guarantee.

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Reviews (3)

Rating

Timeframe

Other

williamk430
1 review
0 helpful votes
May 31st, 2019
Purchased 12 Fraser fir. Turned up pretty quickly. Been in the ground a few months now and looking great. Friendly enough on the phone and communications good.
lucasr55
1 review
0 helpful votes
June 2nd, 2019
Ordered a few trees off this website and any questions i had were answered to perfection would highly recommend to anybody
stephenf66
13 reviews
24 helpful votes
June 4th, 2018
Trees-online also operates as Internet Consultancy and Management Ltd, Sycamore Drive in Chesterfield. We bought plants from them based on their advertised guarantee at the time. The plants died within a month and we were asked to send photographs. The owner replied by saying his 'tree expert' had said they might not be dead and that we should wait a year before they would give us replacements. We examined the plants and they were definitely dead above and below ground. A year later and the plants we transferred into pots were still as dead as the ones in the ground.

The owner spent months harassing us via review sites because we left a negative review. He made every excuse to try to blame us for his plants dying instead of honouring his warranty. He's even left comments over a year after ordering claiming it was our fault because we dug the plants up. They were already dead!

Avoid this business like the plague. There are plenty of other businesses out there who will actually honour their guarantee.

Tip for consumers: I would caution anyone against buying from this site

Service
Value
Shipping
Quality
alanr141
Alan R. – Trees Online Rep
Customer refused to follow the clearly listed warranty procedure, the end of which we would have supplied 100% replacement trees to include postage. The plants did not die, they went dormant as all trees do in Autumn but before we could see their health in the Spring, the customer dug them up and put up a fence. If you are going to take notice of this review, check for every other negative review you can find for Trees-Online. As of 4 June 2018 there are 3 that we know of and they are all this customer.

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About the business

Company Representative

alanr141
Alan R.

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