TN NurseryReviews 791

Do NOT buy from this site, or any site associated with Tennessee Nursery (TNnursery, Garden Delights, and many other names the sell through). They do not send you what you ordered! They send plants that are not even listed on the website, and then, when contacted, insist that what they sent is correct. I even sent pictures from their website along with pictures of the plants I received (very different), along with the name of the plant as listed on their web page. Their response?- "Well, this (what they sent) is what we call (name of plant on website)", even tho it does not match their own picture!

I ordered 25 shrubs and indicated no substitutions. The shrubs that did leaf out in the spring ( lost over half) were not not what I ordered. Customer service is horrible.

I ordered a few trees from Garden Delights Online Plant Nursery without reading reviews. I now believe this was a HUGE, HUGE mistake. It is my understanding that when you purchase anything from Garden Delights Online Plant Nursery you are agreeing to pay return shipping for damage claims whether the plants arrive alive or dead. Based upon my experience it appears Garden Delights Online Plant Nursery doesnt seem to care about my customer satisfaction so I'm not sure it's worth it to me to pay more money to return something I'm dissatisfied with in order to risk getting another product I may be dissatisfied with. My experience with Garden Delights Online Plant Nursery customer service consisted of only a handful of emails which culminated in them threatening legal action regarding online reviews! I recommend that potential customers of Garden Delights Online Plant Nursery do a thorough search regarding this company and all their affiliated businesses and review other customers experiences prior to placing an order. I also suggest potential customers research Garden Delights Online Plant Nursery as well as their other related companies on the Tennessee BBB website including their customer complaint history. Note that they are connected with Tennessee Wholesale Nursery.

I ordered 2 fig trees, April 2014, weeks later I received 2 dead twigs,, not even fig, there response "nothing we can do, you should have scratched the bark" I returned them at my expense, they agreed to reship in the fall, received them in Dec 2014. They bloomed in spring, 2015 it was determined they were aspen. Not fig, I e-mailed, Paula White told her what I received, her response "nothing we can do, you did not say no substitutions" a substitute would have been another variety of fig, aspen is not even a fruit tree. After one year and 11 e-mails I still have no fig trees... scamers stay away

If you know this already then fine, if not, read on. I got lured in by the prices and the great photos of the plants. It wasn't until after my card was charged did I get an invoice that informed me I bought roots. I called, emailed, and tried to cancel order immediately. No answer/no response. When I did talk with customer service, they said "Sorry all sales are final" and suggested that I should have looked into their guarantee page which described what they sell, despite this not being on their homepage or within product description or product photos. Oh well, first and last time ordering for me. I would have been happy enough if the roots would grow withing 4 weeks so I could enjoy them this season, but nope, I'll have to wait an entire year I was told. So if you got the time, this may be your place to shop, if not, skip it and find a nursery with better products and better customer service.

Placed an order online and nursery confirmed receipt of my order. I heard nothing else for several weeks, so I emailed the company and called both their phone lines leaving messages for them. I heard nothing, so I started calling daily until I got ahold of someone who said she would have to research the order and get back with me. I heard nothing in response, so called and left messages again. Now, I simply call and call, email and email, and get absolutely no response from this company.

This outfit is horrible. They are hard to get ahold of by telephone if something goes wrong with the order (which it did). Their delivery times were incorrect and they shipped only part of my order. They still have not filled my order correctly but they charged me anyway just for good measure (sarcasm). What I received was not the 2-3 ft plants I paid for but rather 6" twigs. I guess one gets what one pays for (in my case, not even that much). AVOID LIKE THE PLAGUE!

It was first and my last time when i buy from this site. The did send me a dry grass instead of wild strawberry and then after I send all pics the made me send this dry grass back for what I had to pay $ 20 shipping. Customer service does not care about clients.
Finally, they reship my order and i receive a plants just in Walmart plastic bag without any moist or terrasorb gel. Please do not buy from them don't waist your time and money.