TheTreeCenter

The 2 trees I paid nearly $300 for are merely twigs about the thickness of a pencil. I called and left a message as well as sent an email
No call back just an email that said basically I got what I ordered and I could pay to return them but no refund. Just a store credit. These might be considered trees in 10 years. I'm turning them into VISA and Meta for fraud to get me money back.

I bought a Korean Fir for my Granddaughter who just bought her first home.
She sent me pictures of it, wow! What a poor example of a pricey Korean Fir! I contacted customer service to no avail. They finally sent me an email today stating that I could return the tree at my expense and they would make a determination whether they would refund me or not. Yeah right. They sent this junky looking tree out in the first place, why would they ever refund me for it? I do not recommend them for anything.

I received 3 items - a hinoki and 2 cherry laurels. They look great and arrived hydrated. However the leaves of both cherry laurels are riddled with round holes from insect damage. That was disappointing.

After ordering and being charged for my order, called as no shipping confirm was received. Informed another week to ship and when I wanted to cancelled was told they would be charging a 20% restocking charge.

I ordered multiple Patriot blueberry bushes from Tree Center. The next day, and before the order was shipped, I found the same bushes for less than half the price at Lowes. However, Tree Center is not open on the weekend so I submitted a ticket and called first thing on Monday morning. However, they will not cancel an order without a 20% fee even before shipping. I understand charging a fee once it has been shipped but otherwise this is poor customer service. There is no way I will be using this site again.

Ordered four lavender plants. They arrived in a horrible state. Two totally dead; two wilted and died a few days later. Received refund for two. Working on refund for other two. Reordered —we'll see how this one goes.

They send diseased plants and tell you they'll be fine then after the thirty day period refuse to acknowledge that the plants are diseased and dying. Their response is here's a 20% off coupon for purchasing more dying plants in the future.

When I opened the box and took the tree out the leaves were all curled up and some of the leaves were eaten by insects then I noticed a leaf with something fuzzy in it with tiny black eggs the tree cost $119.and return shipping was$109.plus tax so buyers beware

I ordered 2 emerald green (more than $200) and both plants are sick and died in 2 weeks.

I asked if they can do a refund or replacement, but apparently, Rachel from Customer Service said I had to buy an optional 1-year warranty. Instead, she offered a discount for the next purchase. No, thanks.

I purchased 3 Skip laurels in 5-gal pots ($69.50 per plant delivered), which turned out to be considerably smaller than expected for the price. My fault, I suppose, for not calling to inquire first. 5-6' specimens are selling in excess of $100 locally and online. My plants were only about 20-24" tall because they had been "topped" to fit in cardboard boxes. The root systems and main stems looked like they could have supported way more foliage. Because of this I'm hopeful they will grow rapidly once established. We'll see. On the plus side, all 3 plants arrived in good condition and have been doing well in the ground.

Recently purchased an apple tree for $120 on site when it arrived it was covered in scab. I tried treating infection but it completely covers Tree. After asking for refund I was told I didn't purchase one year policy so since it's been 45 days not 30 they will do nothing. Look at photos is this a healthy tree as promised. Sadly I will purchase from the many other companies that automatically guarantee their products, ship healthy trees, and not try to quote small print on their refund policy to avoid providing a honest product

I love this brand. I've purchased A LOT of trees and shrubs this past month and they all arrived quickly (within a week via fed x), very nicely packaged and without much damage to the plant. And their website is great! Easy to navigate with good photography. Have already been recommending them to my friends. All my trees/shrubs are planted and have received some good soaking rains and are ready for winter with a good coat of mulch. See ya in the spring!

I was highly impressed by the quality of trees and the way that they were packed and shipped. I have recommended to friends. I was actually surprised by all of the negative reviews. I also called to swap one shrub for another. Customer service was helpful that the replacement was substituted without issue. I do think buying local is ideas but I would order from Tree Center again. It was very convenient to have them delivered to my house.

I suggest buy nothing. Spent over a grand holly trees don't make it less than a year and I get a discount for future purchase. Don't buy from this company over 36 dead trees and get nothing stay away I'm headed to NH better business with them. They are more in selling insurance versus a quality product. STAY AWAY and please shop local and don't make the mistake I did. I lost all respect for them. Keep in mind I sold retail for 47 years and would have never expected this from them, not a respectable company in my opinion. Yes I gave them an option to assist me but they opted to discuss my lack of insurance on their what I now call a scam. DO Not BUY

Ordered quite a few plants/trees. Most were ok, but 3 died within a week of planting and another one looks like it might be dying. No guarantee or warranty unless you pay extra. Trees not what they picture. Delivery and packaging was good. All orders received within 2 weeks of placing order. Will wait and see how many more die before deciding to order from them again.

Plants arrived well-packaged with detailed planting instructions. They were in excellent condition. We were happy to have found this online source, as the variety of nine-bark we wanted (little devil) was unavailable at any of our local garden centers. We would definitely purchase from The Tree Center again.