My tree arrived before expected time. Very well packaged-just be careful when removing to keep dirt intact. Planted the 2' tree next day. Tree was in good shape with a few leaves on it and a very small abrasion on trunk. Been in the ground about 2 weeks and no growth yet but looks to be thriving. Hoping next Spring will begin growing and leafing. Yes, I would recommend this company. Will definitely purchase more.
I am so very impressed with my order from The Tree Center. The packaging was out of this world. You almost needed a bomb to get the packages opened. The plants/shrubs were not going anywhere. Even inside the box, I could see the care that went into packing everything just right. The quality of the plants/shrubs is outstanding. Everything arrived in perfect condition. I have never spent this much on plants/shrubs before but can say you get what you pay for! I will definitely be doing business again with The Tree Center.
This company advertises lightening fast shipping. Placed my order on Tuesday. It's now Saturday and haven't heard a word. I've tried calling since yesterday-multiple times- cannot get a human and do get various voice mails instructions. I've tried the chat that they say is available 24/7. In fact, there is no response whatsoever on their chat and I've messaged multiple times two days in a row! SUCH BUNK! I suggest going to Fast Growing Trees. I ordered there and they have shipped quickly!
Do NOT purchase a tree from this site. I purchased a warranty for 3 Blue Spruce Trees. I even forwarded my invoice receipt clearly stating that the trees have a 1-year warranty. Their response was that it was a technical glitch that has been fixed, and too bad, so sad. I spent $100 per tree and two of them died. One was because the root ball became dislodged during shipping, killing the corona roots, and therefore the tree eventually. I have purchased plants from several other sites and have never had a problem. I will never purchase from TTC again.
Ordered 10 Italian Cypress trees. Quoted size was incorrect, trees came in cardboard box bent, damages etc. 5 of the 10 died once planted and they refuse to replace. GO ELSEWHERE
I bought 2 Sand Cherry trees and one Red Obselik European Beech Tree. Red Obselik arrived and leaves were dry and falling. After 2/3 weeks of planting it did not recover and no new leaf came. I contacted TheTreeCenter and they said to do the scratch test and if it is not dry then it will come out next year. This year the tree is completely dead. When I contacted they told me it is past 30 days warranty period so they can not do anything. What a dishonest group of people!
First of all this company has a great website. I ordered a Rhododendron and a Red Twig Dogwood shrub.
They arrived two days later. The packaging is amazing. They arrived very secure and fresh. The planting
Directions and aftercare instructions were precise and helpful. Very impressed.
Bob L.
We did get the 4 trees. We planted them and in May we saw some brown spots. Thought it was due to planting. Now in June all 4 are getting very brown. I would like to speak with someone about this please! Thanks Geneva
Absolutely NO replacement offered for two poor quality looking trees.
I sent three sets of photos -as they requested them 3 times. Finally today I asked for the replacement trees and they said NO- they were NOT bad enough to replace!
Lost a customer for LIFE. In addition, I have a family of 8 brothers and sisters that have all started landscaping their homes!
I ordered 12 Tri-Color Dappled Willows. They were all planted in the same conditions, given the same watering schedule. Two of the 12 died. I reached out to the company and went through the hoops of customer service. I was told that since I did not purchase the one-year replacement on the plants, there was no guarantee that the plants would live even a basic period of time. In spite of having spent over a thousand dollars on this and some other purchases, the company offered a discount of 20% of the cost of the two plants (Basically $12.00) toward future purchases. This is akin to zero offer really.
If they choose to offer zero warranty on their plants, absent an expensive extended protection, then I certainly will choose to take my future purchases to other vendors. I'd encourage you to consider purchasing elsewhere.
Plants arrived well-packaged with detailed planting instructions. They were in excellent condition. We were happy to have found this online source, as the variety of nine-bark we wanted (little devil) was unavailable at any of our local garden centers. We would definitely purchase from The Tree Center again.
I ordered four skip laurel bushes. The bushes arrived prior to expected date. They were in good shape. We planted them as instructed. Several weeks later, the bushes are doing well. Very satisfied so far.
Bought 3 Little Gem Magnolias. One was a little beat up as 2 were packed together but all in all they were nice trees and are planted in my backyard. Watering everyday to keep them in good health. I will order other plants from the tree center later on. Shipped fast and received them in 2 days. Very good service,
Thanks, Carole R.
Lovely trees, well packaged, healthy, and delivered quickly. The first order was sent to the wrong address, but the company made up for it with a $25 discount on another order, so we ordered two more. We purchased the warranty, too, so if something happens in the next year, they will be replaced. These are beautiful trees, and I can't wait for them to grow taller to make a light and privacy shield. Thank you for a great experience.
Packaged was great well packed. Prices were great. Love the bundle offers get more for a better price was great. Shipping took a little longer than normal. But not sure on you guys shipping since this was my first order. But got here safe and I will be ordering again. As soon as stock of dogwoods get back in. Love convenient of shopping on line and after pay is great also.
All plants arrived in wonderful condition. I didn't plant them for 2 weeks because of nightly freezing temperatures. I kept them inside. When I planted them 2 have thrived, but I've done something wrong with the lilac bush- it died almost overnight.
My local nurseries did not have any berry bearing dwarf holly bushes. The ones I received in the mail were perfect. They are just the right size and I can keep them that way with minimal trimming. Even though delivery was delayed by two days because of the protesting, The bushes were in perfect condition. And continue to thrive.
The plants we woefully undersized,, they just stuck a 1 qt. Plant in a 2 gallon pot (they couldn't' even stay upright) and charged me $100 per plant. When I complain they offered me $25 coupon off my next purchase or near worthless plant. Will never buy from them again. The plants were worth about $15/per plant. They're tiny and came in bad shape. So I spent $200 for $30 worth of plants in bad shape.
Liked the method of packaging. And it was timely received that I only had to follow the basic water instructions and planted Don't have a photo now but, will take one and share with you when they cover the area planted.
Not much to say: they delivered the trees in a timely manner, guided me by telephone when I had questions. Smooth experience. No complaints. I guess that's a bit rare in this day in age but all went according to plan and I have six healthy trees growing in my backyard.
Overview
TheTreeCenter has a rating of 3.2 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheTreeCenter most frequently mention excellent condition, good shape and next day. TheTreeCenter ranks 3rd among Trees sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members