business logo of Tmart.com

Tmart.com

How would you rate Tmart.com?
grey star
grey star
grey star
grey star
grey star
California
2 reviews
18 helpful votes
Follow Bac N.
Unfollow Bac N.
Send Message
Share Review
Report Review

Order the C8 XM-L T6 2000LM 5 Modes White Light LED Flashlight Black.
The flashlight is not bright as advertised for 2000LM.
Contact Tmart and they said that their product is good. Want to get the refund but we have to pay the shipping fee back to China - Not worth it.
Order the same one from eBay, deal with eBay seller is a lot easier and the price is a lot cheaper.
Glad that I always try to buy something cheap from these new seller to check out their customer service and know that I will never buy anything else from them!

For reference:
Order #: *******ARCFFR
Shipped Item(s): 1 X C8 XM-L T6 2000LM 5 Modes White Light LED Flashlight Black
******* * 1
1 of 2 Ultrafire ******* Battery dead on arrival...

Date of experience: June 22, 2016
Tmart T. Tmart.com Rep
over a year old

Dear customer,
We had email the solution to you. Would you please check it? Look forward to your reply.

Texas
1 review
11 helpful votes
Follow Jay T.
Unfollow Jay T.
Send Message
Share Review
Report Review

Cons
October 27, 2015

Tmart is one of the most con co. I have ever had dealings with. They sent my order to someone else and wanted me to pay to have it sent to or only give me 80 precent of what I paid

Date of experience: October 27, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

GB
1 review
120 helpful votes
Follow darren g.
Unfollow darren g.
Send Message
Share Review
Report Review

Total scammers, rubbish after sales, so glad I nver spent to much money, I am going to bombard their facebook page warning others not to buy from these scammers.

Date of experience: June 27, 2014
Illinois
1 review
3 helpful votes
Follow Charlie C.
Unfollow Charlie C.
Send Message
Share Review
Report Review

Item was in cart
October 13, 2016

An ltem was listed as in my cart, I paid, but it took me contacting Tmart 3 times before 3 weeks later they finally told me item was no longer carried. UGGH

Date of experience: October 13, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Charles,

Sorry for the trouble.

We have contacted our supplier once we received your order, however, the item has been stopped in production by our supplier, therefore, we have to stop selling this item and refund for you.

If you still need a waist bag, may we suggest you to take a look at the similiar items here:

http://www.tmart.com/search.html?typeid=&q=Nylon+Waist+Bag

Thank you for your understanding.

Best regards
CS Team of Tmart.com

Arizona
1 review
2 helpful votes
Follow Luch B.
Unfollow Luch B.
Send Message
Share Review
Report Review

Tmart website for sure
January 13, 2014

Tmart website for sure. I purchase here as often as I can. I try to buy many things at once so i can get the Free Super Shipping which isnt hard there!

Date of experience: January 13, 2014
California
1 review
125 helpful votes
Follow mat l.
Unfollow mat l.
Send Message
Share Review
Report Review

Tmart scammed me
May 30, 2014

Tmart scammed me. As you can see Here you assume you're reading authentic consumer opinions. But you are NOT because the positive reviews are written by Tmart associates, this making Tmart's practice even more deceiving. Tmart.com scam and the fake positive reviews posted by Tmart.com will end soon as the investigators discovered this scam and working on putting an end for it as you may read in New York Times ( Give Yourself 5 Stars? Online, It Might Cost You) and you may go to:
Www. Nytimes. Com/2013/09/23/technology/give-yourself-4-stars-online-it-might-cost-you. Html?_r=0
The investigation revealed a web of deceit in which reviewers in Bangladesh, the Philippines and Eastern Europe produced, for as little as a dollar a rave, buckets of praise for places they had never seen in countries where they had never been.
As Tmart does In some cases, Tmart.com bribed their clients' customers to write more fake reviews, giving them gift certificates for their trouble. They also went on review sites that criticized their own fake-review operations and wrote fake reviews denying they wrote fake reviews. And this what is happening here. Tmart is nothing but fraud.

Date of experience: May 2, 2014
Jordan
1 review
1 helpful vote
Follow Artimy A.
Unfollow Artimy A.
Send Message
Share Review
Report Review

OVERALL PRODUCT RATING: 4.5 STARS
Shipping: 4 STARS
Packaging: 3.5 STARS
Truthfulness to the product description: 5 STARS
Product quality: 5 STARS
Fortunately, the item was available. TMART processed the order on December 4,2013 and arrived at the local post office on January 13, I believe. The postman left the claim card at my landlady's mailbox on the 14th, but we only discovered it 4 days ago. So yeah, it took more than a month for the package to arrive, which is normal for me. It really does take 1 month or more for international packages to arrive at my place or at the post office.

Date of experience: January 24, 2014
California
3 reviews
11 helpful votes
Follow Raymod M.
Unfollow Raymod M.
Send Message
Share Review
Report Review

The Walkera QR X350pro RC UFO Quadcopter that I bought from them doesn't work. It doesn't turn on at all. The box was damaged during shipment as well. And the Plasma Magic Crystal Desktop Ball Light that arrived wasn't USB. Instead of a USB end, it has a foreign plug on the end that I can use.

They denied my request for a return, so now I have to do a claim through PayPal.

Date of experience: June 16, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,

We are sorry that we can't find your order according to your order number.
Can you tell us the correct information?
It is better if you provide us your order# or transaction ID of your payment?
So that we can handle your problem easily.
Thanks for your understanding and patience.

If any questions, you can also use the link below to contact us.
http://www.tmart.com/HelpCenter/Contact_Us.html

Best wishes,
Tmart Service Team

California
1 review
2 helpful votes
Follow Joe S.
Unfollow Joe S.
Send Message
Share Review
Report Review

I purchased a self-powered 4 port hub. This hub was suppose to support 4 devices but in fact only supports 2 devices. When inserting a 3rd USB device one of the first two ( and sometimes both) would stop working and go offine. No matter what machine I used or how I used the hub, the product would not wok as advertised.

Bottom line is that the hub did not supply enough power to support 4 devices. When I contacted Tmart via there Live Support Chat, they basically told me to pound salt. They did not want to apply a refund as their 90 day refund policy indicates. Instead they tried to barter with me with Tmart points. They wanted to give me 250 points, worth $2.50. What the heck you going to do with that?

Since this was only 4 days after I received the item I figured I would not have a time problem. But they did not want to honor the refund, unless I paid for the return shipping charges back to China. The return policy is suppose to issue a RMA, a return merchandise authorization number, but Tmart would not give me one. Keep in mind I had a 10 minute (typing discussion) with them about the faulty product. They wanted me to take a video of the product and how it was being used. Who has time for that?. Tmart by far is the worst online shopping experience I have ever had. Probably because it is a China based company

Date of experience: May 23, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Sorry, we can not find the order#: 150507XKQ7U.
Would you please double check it and tell us your correct order#?
Or you can also contact with our online service and tell them the details of your problem.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

Spain
1 review
13 helpful votes
Follow ivan i.
Unfollow ivan i.
Send Message
Share Review
Report Review

In November buy a smartwatch in the store at a cost of $ 55, it took a week to ship the order, but here began my surprise, there was no logistics information or tracking number.

Ask the customer service and was told that " we could not provide information thru past 45 days to be patient ".

After spending 45 days (that's two months) I was given a tracknumber which said that he the package was delivered. In addition the package had been sent before the dates of my order (rare).

After claiming that I had not delivered the package referred me to the local post office to complain. Clearly in the local post office not give me more information that has been delivered the package to another person who was addressed. For data protection can not give me information of another customer.

He claimed repeatedly requesting information from dealer, any evidence that has sent me my package (have some invoice)

I have nothing at the end after three months and more than 10 post abandoned, but do not want anyone to go through the circumstances I have me and be swindled.

Date of experience: February 15, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.

Best wishes,
Tmart Service Team

GB
1 review
112 helpful votes
Follow Noel G.
Unfollow Noel G.
Send Message
Share Review
Report Review

I purchased two phone watches the Q8. They had two types one with a grey type box around the display and an all black one, They have two different prices because one is Tri-Band and the other is Quad Band. I ordered the Quad and was sent the Tri. I ordered these back in October 2013 and had to wait a month for them to arrive, only to send them back because one froze and that they were not the correct watches that I had ordered. I waited another month and was sent the same style. I have been emailing them ever since. (mind you, the watches I sent back was received the following day) They say they cannot see the difference in the two, and that they are what I ordered. I have since looked at their website and they now featuring one watch, the stupid thing about it is they are featuring the model I originally wanted, but continue to inform me they look and are the same watches. I have had live chats, I have sent them the two different watch pictures on their website, I have sent continuos emails from work and home back in November right through to December 2013 and they have all the reference numbers of both watches and the correct reference of the one I ordered, which I must mention as I have stressed this to Tmart. The outside of the box has the correct reference to the one I have ordered. The contents inside is the other watch. As I mentioned I have sent them evidence, they say that they can not see the difference. Up to date I am still trying to retrieve my refund on the watch and postage.

Date of experience: February 1, 2014
Spain
1 review
2 helpful votes
Follow fer p.
Unfollow fer p.
Send Message
Share Review
Report Review

Great shop, greats products, nice Price, free shipping.

All is good. Probably isn´t the fastest shop, but it´s near the best online shop for certains products

Date of experience: December 4, 2014
Austria
1 review
1 helpful vote
Follow Bridget k.
Unfollow Bridget k.
Send Message
Share Review
Report Review

I have seen some positive and negative reviews on here,
So I want to talk about my own shopping experience about tmart.
I bought 8GB Black Simple Fashionable Exterior Plump MP3 Player for it 12/28/2013

Play Mode:. There are five play modes They are-Normal Repeat One, Repeat All, Random and Repeat Folder.
Sound Mode: Seven different sound modes as well The modes are-Natural, Rock, POP Jazz, Classical, Mega Bass and Soft.
Noise Ratio: 85 decibel.
Bit Rate: 8 Kbps to 320 Kbps.
USB Interface: 2.0
Music Formats: Supports MP3 and WMA music format.
Play Type: Display songs and the lyrics of the song simultaneously.
Storage Capacity: 8GB.
Recording Format: Records as a WAV format file.
Weight: 87g only.
I'm still very satisfied with the shopping, I think I was lucky

Date of experience: January 22, 2014
California
1 review
161 helpful votes
Follow mayra s.
Unfollow mayra s.
Send Message
Share Review
Report Review

Its a fraud..
January 31, 2012

Its a fraud. They never deliver anything they also lie about information of the order and deliveration i will never recommend this site they suck and they just steal your money and your time

Date of experience: January 31, 2012
California
1 review
115 helpful votes
Follow Shia M.
Unfollow Shia M.
Send Message
Share Review
Report Review

This review is for the false advertisement on the products. We needed items for a bridal shower on Aug 9 and so needs the products no later than aug 8, friday. We ordered the items on July 28th and since it states that it will ship within 24 hours, we figured it will be fine. But no, we didn't get the tracking number until a day or two later and to find out that items do not ship within 24 hours as stated in alot of their items.

The reply from tmart: We will pay more attention to this problem, so sorry. All orders are subject to a 1-2 business day processing prior to shipping. So more than 2-4 days before they actually ship the item. And if you reject the item, they won't refund you 100% of what you paid, they will only refund 80%.

This is outrageous. If we knew that they will not ship their items 24 hours within ordering as stated on their website, we would not have purchased the items. What is the use of getting the items after our event? We now have no gifts for everyone attending the event and have to go buy other items. And they will not refund all our money.

What a horrible way to do business. Will not order from them and everyone should be aware.

Since this business is based in HK, there's probably nothing USA law can do, but will make sure the authorities are aware of this false business practice.

Date of experience: August 5, 2014
Netherlands
1 review
6 helpful votes
Follow Bruce H.
Unfollow Bruce H.
Send Message
Share Review
Report Review

I ordered this battery from Tmart to replace the worn out battery in my old Dell Latitude D600 Notebook Computer. I use this Computer daily and this new battery has done exceptionally well with extended battery use and recharging while using it at home on the AC Adapter. There are several batteries and chargers that are sold for the Dell Latitude D600 but this one matched the "Rating for Volts and mAh" of the existing battery so I played safe and stayed with that. For me, if something works right out of the box it generally works for years or at least the advertised life of the product and this battery works as advertised. I currently get between 2 1/2 to 3 hours of run time when this battery when it is fully charged. I like this battery so well that I just purchased a second battery to carry in my bag to extend the run time when away from home without AC access. I currently recommend this battery and, if it fails sooner than it should, I will either add to this review or write another to inform the buyer. However for now, it is working as it should and I am pleased.

Date of experience: September 18, 2014
New Zealand
1 review
2 helpful votes
Follow Barnett Z.
Unfollow Barnett Z.
Send Message
Share Review
Report Review

I love TMART case!
August 26, 2014

I love TMART case! It is super cute and looks exactly like the picture. It has protected my phone spectacularly and I couldn't ask for more from this case. Love it!

Date of experience: August 26, 2014
New Zealand
1 review
427 helpful votes
Follow vinny r.
Unfollow vinny r.
Send Message
Share Review
Report Review

The worst customer services team I have ever met. I brought over $800 New Zealand dollars worth of goods over 3-4 different orders as I was attracted by the price and Tmart was recommended by a friend. They took my money no problem with that part.

But problem starts when you receive a faulty product completely broken. During the live chat you will get agents (you don't know if they are even real names or not) with the live name Chen Cherry, Li Tonia, Wang Cimer, Li Tony, Wu Sweeties, Qu Stacey, Xie Scorch and you will find all their reply is more or less the same. It is as if it is an automated Chinese/some Asian language to English converter. Then you as a English speaker type your issue they would respond with totally something else.

It took me 5 attempts to get my damaged items added to my new order. I am still not sure if I am going to get it.

I strongly recommend to all English speaking countries not to buy from TMART and best to rely on your local retailer - even if more expensive.

Date of experience: December 2, 2014
Tmart T. Tmart.com Rep
over a year old

Dear emmanuel,

Sorry for all inconvenience caused by us.
We have read details of your review. That's right.Our live chat staff are Chinese. You said our customer service respond questions with totally something else. Thank you for your feedback this issue.We will strengthen the professional knowledge training of our customer service staff.
For your two orders, we have refunded for you. Please check your account.
And your items maybe broken in transit, for this issue, we will improve the packaging in the future.
As our service makes you unhappy, we apologize to you sincerely.
Hope you understanding.

Best wishes,
Tmart.com

Japan
1 review
3 helpful votes
Follow fresco b.
Unfollow fresco b.
Send Message
Share Review
Report Review

I trust alibaba whit my many! But the hide cost for teh company i use on alibaba was to high
But alibaba did not do anything is just big scam thet want to you to belive thet everithing is rigth and all the informattion is truth.
But is you read the lame contract wen you buy in alibaba you not protect by anything.
The seller will put hiding cost fro shipping agent to a booking fee agent and up more thet thet.
So be very caerfull to trust the company whit your many.
I did not get any refound and i pay lot many for a vary low quality product.
Not good

Date of experience: June 11, 2015
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team

Massachusetts
1 review
124 helpful votes
Follow Rudy L.
Unfollow Rudy L.
Send Message
Share Review
Report Review

Pretty much the same old story
Great prices, free shipping then you receive junk that is a close knockoff that doesn't work., and that will. Never work and no way to your money back. I really don't understand why this company believes it is ok to steal from hard-working Americans. It took me 6 tries to get them to send me an address to ship helicopter back, they said over and over, save your money and don't pay for the tracking on the package, they will not pay to return an item. I did pay for the tracking. I received an email saying they never got the package. I sent them tracking info what showed a date and signature, then they said there was nothing in the box. So they never got the package, so how can they say there was nothing in the box?

I did not read the reviews prior to placing my order if I had done so I would never have done business with these slimy rip-off company.
If you would like to save yourself a lot of aggravation and money don't even think about buying from them. And remember their slogan is Tmart where the T stands for THIEVES.

My reply to TMARTS request for the order number:
You have the order number, you have written to me and said that you will not refund my money until I remove my posting on this and the other 11 sites where I have made this claim. I do not like to be bullied to do something, please do the right thing and stop stealing from people and I will then update the posting stating what has been done. Thank you, Cindy

Date of experience: May 14, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Customer,
Sorry for inconvenience caused. But would you please tell us the order# for check? Please don't worry, we will give you solution after verify.

Overview

Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
170
value
160
shipping
166
returns
139
quality
158