This company is not legitimate, they leer you in with affordable prices and free shipping then once you place an order they have you fill out a survey about your experience with them, of course up to that point the experience seems to be positive however after that you wait weeks almost a full month for your order without being informed that your order is being shipped from Hong Kong through the mail.
Once I received my order which was a wireless mouse I quickly learned that it was cheaply made and defective. I contacted the company multiple times throughout the process and I got the idea that they are used to complaints about their company but are used to also giving a sad apaology and getting away with the consumers money. This really needs to stop and hopefully whoever reads this will not be scammed like I was.
I emailed them multiple times while waiting for my order and then they told me it was coming from Hong Kong and it would take a while which was my first time hearing that. I wish that I would have read all of the negative reviews on Bizrate.com because then I would have been aware of all of this before ordering. Now they are telling me that I have to return the order and pay for the return so that I can get a refund. This company is a fraud
My opinion of this company is completely true and as you can see many ppl feel the same way, so deal with it and stop acting as customers to raise the rating here.
I have bought almost 10 items from Tmart: one of them was not packed in, but I received the refund; one differs from the pictures, but the functions are similar; others are pretty.
DO NOT BUY from this retailer they do NOT stand behind their product and are NOT trustworthy!
Took over a month to receive my product and it was not what I ordered, they refused to return it and would not refund my $$!
It took me a long time to find the right the adapter of my sony camera;
I would like to say that the supporter's service is so nice, they help me found the it;
It seems to me to save a lot of time.
The tmart laser pen is just ok. What makes me impressive is the pre-sale service.The service is excellent and the customer service staff is patient enough to answer my questions.
Dear Customer,
Thank you for your positive feedback.We will continue to do our best to serve you. Have a nice day!
STAY AWAY FROM TMART.COM. It is a mechanism to steal your money. The method is simple. You order, you pay. Eventual you receive a phony Tmart's tracking number making you think it is been shipped from USA. Then tracking doesn't work for days until the item arrives from China to USA or it will never arrives to you. BAD customer service tells you a lot a spitful excuses means to buy time form them until you eventually give out. So people, resist the price temptation and stay out of this, it is a SCAM SCAM SCAM SCAM site! It is a phony site how can you trust a site that post FAKE positive reviews here and does not accept to post the REAL negative reviews on their website! I Beware of scam.
Excellent company - good products and communication. I have bought a number of different products this year and all have proved to be good quality and great value.
2/17/15 order placed with TMart. Payment collected from Pay Pal. Being sent priority mail. Tried on 4 ocasions to reach customer service but could not contact anyone. Got msg "SORRY, Our supporters are busy now, please contact us later" 2/27/15 package still not sent, but I did get a text msg saying that customer service was available 24 hours a day from 7:30pm to 4:30am EST. ABSOLUTLY AMAZING! 3/2/15 package sent from NJ. RECEIVED ON 3/6/15. NEVER MORE! 3/6/15 tried to contact Cus Serv. After 30 minutes of "Please Wait, you are #4, you are #3, you are #2... It timed out and disconnected me. I tried again with the same result. I am through with TMart!
Dear Dick T.,
Sorry for all inconvenience caused by us.
Your order was partly shipped on 2015-03-03.
Here is the tracking#: 9200190109420523058019.
You can track the status via:
https://www.usps.com/
It shows:" March 6,2015, 11:26 am, Delivered, In/At Mailbox, MONROE, GA 30656 ".
Have you got it?
The unshipped item is SKU: 13024824*1, do you want to ship it or cancel it now?
Looking forward to hearing from you.
Best wishes,
Tmart.com
Not only did I not receive the products that I ordered, my bank account was hacked into and every penny was drained from my account. Stay away from TMart.com
Hello Lauren M.,
I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com
I was a little bit apprehensive when i placed my order at tmart. Bec. It took so long before my order arrived,, but when finally got it. I was so thankful., indeed great.
I ordered a product in October and was delivered in December. When the product arrived it was opened and box was extremely damaged. I had to tape it back together. In addition it was the wrong toy.
Dear customer,
Sorry for make you waitting so long and inconvenience caused.
But would you please tell us the order number for check firstly?
May be your order is international shipping, so it will take more days for delivery. Please understand.
About the damaged wrong item, i think it was broken in the transit.
Since we have a QC team to check items before they are ship out from our warehouse.
Would you please send a picture of damaged item to our online service for check?
Please don't worry, we will give you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
If you get you product you are lucky if you get the wrong item it is impossible to get a proper response from customer service 90 day return means nothing
Dear customer,
It is honour to help you solve this problem as soon as possible.
And there have good policies to protect customers' benefits here.
So please feel free to contact with us about the problem you meet.
For this issue you talk about, we had searched your orders on our system.
But we don't find any orders you placed recently.And there have many orders in 2014.
Would you please tell us the order number and send a picture of item you received to our online support for check firstly?
Please don't worry, we will offer you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
I have been browsing the web in search of reasonably priced merchandise. When I browsed T-Marts merchandise and prices I was sold, they have the best prices.
I received my palette over a month ago and absolutly love it! When i received it, unfortunately a few of the shadows were cracked :( tmart has shipped out a replacement). Behind one is perfect.
Ordered an item money taken out instantly and then order cancelled after a few days and money not refunded a full on scam...
Money refunded after a week.
Dear customer,
Would you please tell us the order# for check? And please tell us the transaction ID for check if you had paid for it, thanks for your cooperation.
If you're thinking about ordering from Tmart don't just think do it. Excellent quality goods, fantastic prices, super fast delivery, terrific all round service. Highly recommended thanks Nigel.
I bought the jar opener and it doesn't work. This stuff is crap. Do not order from them! Totally wasted money.
Dear customer,
Sorry to hear that.
But would you please tell us the order number for check?
We will give you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Look forward to your reply.
Got some questionable items - multimedia players - someone made a mistake. But connect with customer service and they exchanged - no problems. If only other things were this easy -
Bought an iphone screen and did not receive what i thought was the lcd+iphone 4s screen. They only gave me the screen alone which is ridiculous because the lcd screen is not sold alone. DEFINITELY A SCAM!
Yes most of you readers are right, I blundered ordering from them on m card, the payment was made and they canceled my order stating that the payment not received where as bank already credited my account. PLEASE BE WEARY AND DO NOT BUY FROM THEM OTHERWISE YOU LOOSE MONEY. AMAZON IS THE BEST BET Very Pathetic service and Chicken English. Read other reviews, from 'Sitejabber', before you buy from them. CAUTION, just found out that their site which accapts your credit card payment is very irractic and faulty, so be very careful when you make a payment, it may do funny things. Chinese after all. I just had a bad experience!
Dear customer,
It is our honour to help you solve this problem as soon as possible.
May be there is a big misunderstanding between us.
Sometimes the delay of receive your payment.The periods of processed is in according to the bank of your credit card.
For this issue, would you please tell us the order number for check firstly?
We will issue refund to you if your order was cancelled without ship items, please don't worry about it.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
Answer: Try your hardest to resolve the problem. If you ordered through a site such as Amazon make a complaint so the company (Tmart) will know along with other potential buyers. In the future never order from this company - in a word they suck
Answer: Stay away from Tmart, as far as you can!... if you want to have nice days. I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
Answer: Please place an order with T-Mart, then you'll be able to answer your own question.
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team