I purchased many gadgets on TMART for 1 years already and I am very satisfied (tablet, car dvr and many other small gadgets). Shipping is a bit slow (I think it's mostly because of china post). Perfect and CHEAP products with free shipping.
Overall satisfaction: 4 stars
I purchased a 53 "Maximum Height 153 Aluminum Portable Tripod for Camera Video-SKU: DTZ02- $ 19.39
Usage -Good for the price. Is not too sturdy, but it'll suffice for my needs.
Advantages: The parts holding the camera fell apart in first use Bad quality :(.
Disadvantages: 10 days later I went to our post office got my parcel
The pallette is AMAZING! It is the exact replica of the Urban Decay Naked 2 and the quality is the same.The price is good compared to The real pallette... i use this pallette daily and i will be purchasing another one
TMART STEALS! I placed an order with Tmart after reading many favorable reviews on THEIR website. I received a confirmation of the order in a short time. Never received the order in spite of many email requests, which they did not respond to as they promised they would.
I googled Tmart reviews and found numerous others have the same problem, Tmart takes their money and does not deliver. One chap pointed out that they write their own ´good´ reviews in order to CON people.
I am aa police officerand I nended a few things at work. One, a battery for my laptop. An AC/D. C. cord for the lap top and I bought a vehicle dash cam. It took three weeks to get the camera. And when it came it was missing the dash mount but the plastic baggie was in the box for it just empty. The screen was very scratched to. The battery was no where compatible with my lap top as described. Not even close. The power cord was cheaply made and kept falling out of my lap top. I tried to send it all back but got a lot of grief. I spent alot of money with this co. Never again. If you do business with them your taking a big chance.
My brother used my tmart account to buy a USB, and they asked him to confirm, although it costed him some time for conformation, I felt this process is good, cause it can make sure the safety of the account holder, good
I bought Metal Frame Rechargeable 4CH RC Helicopter with Gyroscope Red from Tmart.com on October 13, about half a month I received it. Packaging is not very charming, but 4CH RC Helicopter is very good. I played it a few times, It's so cool. This rc helicopter is fun! Overall, very satisfied.
NO merchandise after 40 (forty) days. "Local warehouse"? Where? Even a boat can get from Hong Kong to Ohio, USA in less than 40 days (Panama Canal, Gulf of Mexico, Mississippi River, Ohio River to Cincinnati, OH USA).
I do NOT recommend any purchase from tmart.com under any circumstances, UNLESS you enjoy gambling (and loosing).
I've just purchased 7 led bulbs (E27 9W 800-900 Lumen 2500-3000K Warm White Light P38 LED Spotlight Bulb (85-265V) and 3 of 7 do not work at all. They are new but they seem to have electronic problems. It is frustrating to find out that Tmart Return Policy is 30% of the purchase to return the products for refund. The Customer Service guy took forever to respond and he said this is the company's policy. So I should have had to pay $40 to return the package on top of ~$150 for defective products. This is definitely my last time ever shopping with these guys. They are cheap but sometimes you are going to pay more than in the local store for stuff that doesn't work. Sorry but they suck.
Dear Customer,
Sorry for the inconvenience caused by us.
For the issue, you can return the defective item to our US warehouse.
And we will offer you CA$63.93*30%=CA$19.179.
You can choose the cheapest way to send the item back.
If the mail service with tracking number is expensive, you may choose the one without tracking number.
To shorten the time of solving your problem, you can send us the photo of the shipping receipt (or tell us the tracking number and link), then according to our "Compensation First", we will refund or reship to you first upon receipt of shipping proof.
Here is the link of "Compensation First":
http://www.tmart.com/HelpCenter/Compensation-First.html
I ordered a few items with tmart,, the customer service really sucks,, imbecile people,, very disappointed,, will never do business with this company again,,
Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us more details about the problem you met?
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Tmart has good quality items for a good price. I have contacted customer service a few times, they are polite and try to help you with your issues. The shipping is pretty fast as well.
I like this shop, they have really nice prices and you can get almost anything from them. Even when my stuff didn't arrive they sent me completely new thing!
I didn't know this website before, My friend recommended it but Tmart is an e-marketplace where you can find a wide selection of products at a low price and worldwide free shipping.
Wonderful shopping experiences every time. All items was received extremely fast. Very impressed overall... Cant wait to see tmart new items on a weekly basis!
I had a great experience with Tmart. The delivery is fast and safe, plus free-shipping worldwide I’m definitely trying eye shadow palettes and lot other products from them.
I have ordered several times to UK and it always arrived, Sometime very long lead time, but for this price and free delivery what do you expect! Tmart Great!
TERRIBLE! STAY AWAY! Took WAY too long (I still haven't received my order and it's been over a month). Their customer service is awful, can't even understand their e-mails and nobody answers their "customer care" line, nor do they return voice messages left. Of the 7 items I ordered, 4 were not in stock, but they never contacted me to let me know until after I'd complained to them via e-mail about the slow shipping. Rather than wait til in stock, I asked for a refund a week ago - still haven't been credited yet. I doubt I'll ever see that money.
Don't waste your time or money with this unprofessional "retailer" - if I EVER get the stuff, it will probably be Chinese junk anyway. I'm EXTREMELY FRUSTRATED.
I agree with "Tom S." said... their prices much cheaper than Amazon and ebay, the price is very competitive, every time I would choose to buy products at the 3-5 orders as free shipping,
This was done fast and my credit card has already been partially credited for the cancelled order. Products are good quality and T Mart definite competition to Amazon.
The second time I tmart purchase. Their service is very good, fast delivery, product quality without any problems. They are still the most important free shipping.
Overview
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team