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Tmart.comReviews 1,075

2.4

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 36th among Electronics sites.

service
170
value
160
shipping
166
returns
139
quality
158

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Mexico
1 review
123 helpful votes
Follow Minerva C.
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T mart won't let me pull off my review I wrote praising my Tablet, that died. I ordered it at Tmart before even Reading the reviews. I am sorry for the buyers that do buy that tablet because of my good review. IM TRULY SORRY BUYERS! They will not delete my review!
Do not buy Tmart, don't be swayed by the prices, After trying so hard to make your Tablet work it is in no shape to even Exchange for a refund.

Date of experience: August 19, 2014
Georgia
1 review
122 helpful votes
Follow Ali S.
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The car dome lights for $1.94 is nothing but waste of time and money. The claim of brightness is all false. I have Toyota Camry and wanted bright lights and replaced the two rear bulbs. The light was very dim and then installed the original and the light was much brighter.

Date of experience: August 11, 2014
Texas
1 review
3 helpful votes
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Well, I read all these reviews AFTER i ordered some replacement HID bulbs... And i got scared and panicked and order another set from a different company, I am now sitting on 3 extra freaking bulbs... BECAUSE TMART DID WHAT THEY SAID AND ACTUALLY GOT MY STUFF A DAY EARLY!

I feel horrible for chewing into them on their live chats, the product is cheap, but hell i paid 8 bucks for a pair of bulbs, when they are normally 100 bucks a bulb from those national auto parts stores... but hell they work and i now have 1 extra bulb from them and 2 really nice ones from another retailer...

Tmart did an excellent job in getting my products, i wish they would get a phone answering service, and hire someone fluent in English to converse with customers, so thats why they only get a 4 outta 5

BUT if anyone doesn't believe i am real, and one of their employees, Send me an email

D-o-g-f-u-d-8-1-@-g-m-a-i-l

Just take out the dashes and it's obviously dot com But send me an email i will gladly converse show you my products, the packaging, and even talk to you on the phone...

BUT to end this, i have to say what i found out from them... if you order something and it has an out of country warehouse, then expect huge delays, from customs, and just that countries political policies... BUT if it's in your country it should not take very long... BUT AGAIN contact me... if they email is there if not up there then here it is dog fud eighty one at gee mail dot com...

Dog
Fud
At
G
Mail
Dot
Com

All one thing not spaces or dashes or and the numbers are numbers obviously

Date of experience: August 8, 2014
GB
1 review
115 helpful votes
Follow roy m.
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My son wanted an electrical item (from China) for his birthday and as I only had 7 days left to get it I picked TMART as their website clearly said (and still does) that Item is in stock in UK warehouse and ships in 24 hours and delivery takes 48 hours, I am still waiting 10 days later, I could have got item cheaper and quicker direct from china. To add insult to injury the lies and rubbish from live support has been comical, 5 days ago they said had been shipped using Royal mail non tracked, tonight they say shipped by DHL today. I would not buy from this company ever again and their support tell more lies than Chemical Ali.
BE WARNED

Date of experience: August 6, 2014
Tennessee
1 review
115 helpful votes
Follow Shia M.
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This review is for the false advertisement on the products. We needed items for a bridal shower on Aug 9 and so needs the products no later than aug 8, friday. We ordered the items on July 28th and since it states that it will ship within 24 hours, we figured it will be fine. But no, we didn't get the tracking number until a day or two later and to find out that items do not ship within 24 hours as stated in alot of their items.

The reply from tmart: We will pay more attention to this problem, so sorry. All orders are subject to a 1-2 business day processing prior to shipping. So more than 2-4 days before they actually ship the item. And if you reject the item, they won't refund you 100% of what you paid, they will only refund 80%.

This is outrageous. If we knew that they will not ship their items 24 hours within ordering as stated on their website, we would not have purchased the items. What is the use of getting the items after our event? We now have no gifts for everyone attending the event and have to go buy other items. And they will not refund all our money.

What a horrible way to do business. Will not order from them and everyone should be aware.

Since this business is based in HK, there's probably nothing USA law can do, but will make sure the authorities are aware of this false business practice.

Date of experience: August 5, 2014
Sweden
1 review
114 helpful votes
Follow Michael N.
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I bought an action camera with 24 hr shipping guarantee on June 3.
I got an email the day after that they had shipped it and a tracking number.

It usually takes about 4 weeks for China orders to be delivered to my country. So I contacted them yesterday July 27 wondering where it was as I could not find anything with the tracking code. The tracking code came up blank, and they admitted they had not shipped it.

They offered two solutions refund or reshipping. They could not give me a faster delivery option for free as a compensation for their mess. That's what you get for waiting. So in this case 24 hr shipping turned out to be 8 weeks.

I asked for a refund and I'll never do business with them again.

Date of experience: July 28, 2014
Virginia
1 review
125 helpful votes
Follow J S.
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THIS COMPANY IS A BOGUS SCAM - STAY AWAY.

They advertise "ship in 24 hours" which is a TOTAL JOKE. All that happens ion 24 hours is THEY GET YOUR MONEY and earn INTEREST on it. The product NEVER SHIPS even after WEEKS. When I questioned them, they first gave me the run-around and when I put the screws on through my CREDIT CARD company, they reluctantly refunded my money with NO interest credited.

CHEAP products are good but NOT from this Company. There is NO Customer Service!

Date of experience: July 28, 2014
GB
2 reviews
5 helpful votes
Follow raj h.
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SCAM...
July 25, 2014

SCAM... Do not buy. They never delivered my product...

Date of experience: July 25, 2014
GB
1 review
122 helpful votes
Follow sarah W.
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This firm is a clever scam. Stay away. I ordered a child's tablet at the beginning of June. They claim to have delivered it last week, which is past the 45 days their staff tell me (after I ordered it) that 'shipped in 24 hours' actually means. Now they tell me that if I can't prove that it hasn't been delivered they can't do anything. No idea how to prove something hasn't happened. Buy from the UK - I have now done this, same product, same price, delivered by the Co Op next day!

Date of experience: July 23, 2014
Wisconsin
1 review
119 helpful votes
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I ordered 2 WLToys V959 quad copters. I received 2 cheap tablet PCs. They asked me for pictures of the quad copter AFTER I provided pictures of the tablet and shipping package. They said I must have bought that somewhere else because they wouldn't make that kind of mistake. The tablets were slower than rust,

Date of experience: July 23, 2014
Mississippi
1 review
122 helpful votes
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Tmart is HORRIBLE...
I ordered a Plantronics Bluetooth headset from them on May 8,2014 and its now July 15,2014 and I still have not received it. I contacted them via email... they did not respond. I went to live chat and they claimed it would take a very long time. They are clearly scammers... My advice... don't waste your time with them.

Date of experience: July 15, 2014
GB
1 review
125 helpful votes
Follow Rajesh S.
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TMart service is worst
I have ordered a sports action camera and TMart supplied a Tracking number.
1. The tracking number is invalid then I wrote to customer service. They advise to wait for 45 days and not in a position to provide a valid tracking number.
2. After waiting 15 days I contacted customer service, the response they send not relevant and are predefined.
I do not recommend TMart for any one.

Date of experience: July 14, 2014
GB
1 review
124 helpful votes
Follow Sue F.
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I have ordered a I pad case saying it was 7-15 day delivery that was over a month ago I have been on the live chat and was told 45 days as it was shipped from Hong Kong. It is miss selling the delivery and I had a few cross words to say but they just keep spouting about the 45 day policy I told them I would be quicker to walk there. Will never buy from the site again and would advice others to give them a wide birth total crap

Date of experience: July 9, 2014
California
1 review
122 helpful votes
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I purchased 2 of their iPhone 5 car chargers because of the price. I think they were close to $2.50 separately. I should have known it was too good to be true. They eventually stopped working after a couple of weeks and their customer service department didn't help either. They ask for all of this information that I threw away (packaging and box) once I received the product. Not that it's a big deal, but their grammar and language is often hard to understand and it's really not worth the time that you have to deal with them. You're better safe with a well trusted company. Take my advice and don't waste your time or money, no matter how cheap it may seem.

Date of experience: July 6, 2014
Washington
1 review
122 helpful votes
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It takes forever to get your item. I ordered a wireless mouse, the shipping statement said it will take 7-15 days to be received. 7-15 is the processing time, and it is still pending. God damn! Will never buy from this site anymore!

Date of experience: July 6, 2014
Washington
1 review
120 helpful votes
Follow John L.
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Horrible!
July 3, 2014

Horrible! Battery ordered - never arrived.
Tmart asks for a "proof to prove your package was lost, which is a proof in the format of PDF with official seal"
Sure, I'm going to get that from the US Post Office...
I'll never shop/buy from these guys again, and I would advise all others to avoid this site and others like them.

Date of experience: July 3, 2014
Florida
1 review
122 helpful votes
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These guys are crooks. I was informed at check out shipping would be 3-15 days. Turns out according to their policy it could take up to 45 days. When I contacted the they told me things such as local traffic or weather could affect delivery times. Give me a break. I told them I wanted to cancel it and they wanted to charge 20% re-stocking fee. They are a complete scam.

Date of experience: July 2, 2014
GB
1 review
120 helpful votes
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Total scammers, rubbish after sales, so glad I nver spent to much money, I am going to bombard their facebook page warning others not to buy from these scammers.

Date of experience: June 27, 2014
District of Columbia
1 review
119 helpful votes
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Tmart is not reliable at all do not buy from this seller. When you put a bad review it turn it as a good review...

Date of experience: June 24, 2014
Virginia
1 review
1 helpful vote
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The cheap products and free shipping is awesome, Too bad that one of the two products came defective, fortunately TMART payed a full refund.

Date of experience: June 23, 2014

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China