Tire RackReviews 55,916

Ive been ordering tires from Tire Rack for 20 years including from an auto shop I managed. This time ordered on Dec 2. Tire did not show. I had to call 32 times, waiting 20 minutes each time trying to get customer service on the line. Finally, after waiting 36 minutes, they picked up and are shipping a tire overnight. Yaaay. My car only has to sit 4 more days for a total of 10 days due to Tire Racks horrible customer service. It's Friday. They say I'll get it Tuesday. Is that not that great customer service! Buy locally if you need to actually drive your car.

I was able to find the tires and wheels I wanted easily from a very good selection offered on the web site. The ordering process was no problem and delivery came quickly. Now I am taking them to mount on the truck as a surprise and combination gift that I am sure will knock her socks off.

There were some blind alleys to get where I wanted, but I found a way.

Despite a mixup on the pricing side, Tire Rack customer service listened to my concerns and "made it right".

This has been the worst experience I have ever had with a tire company there road hazard is absolutely worthless 2 hours on hold to file a claim only to find out that my tire was discontinued (the tire is 3 months old) and that I am now being extorted into buying a newer version of the same tire to the tune of $82.25 more because they will only give you what you payed for your OLD tire and ignore that 100% thing it says on there website that is a strait up lie they do not include any tax this is a 4 day process that my car is out of commission if you want my advise just buy local discount tire will replace the whole tire and they wont extort you into an upgrade. After 3 calls I finally got to a supervisor everyone I talked to was condescending argumentative and rude sup finally offers a partial discount the funny part is in the time they wasted fighting me they payed twice that to there employees so they are still losing money and my business

Th order first stated that it would be delivered by 10/4 which is next day. After order it stated 10/7? Thats crummy in my opinion.

One time security code was big hassle, I almost went to tirebuyer.com because of it. Had to use 2 different cards.

I ordered $1300 worth of rims & tires from Tire rack, literally 2 days later the order was cancelled without any notification. I called and they told me PayPal voided it for fraud... WHAT?! So I called PayPal and they insisted they did not void my order. I went back and forth between these two companies for 3 days before a tire rack representative finally told me that they tried to verify my address and couldn't so they marked it as fraud. Why would they not contact my to verify? And why blame PayPal. It's been over. Week and I still haven't gotten my money back. I'm very disappointed & going through another company next time.

I ordered a pair of Michelin Pilot sports and they are really expensive tires but I got them since they really do perform well all season long. This is my first time ordering any tires from tire rack but now I know to never to but from this site again. I spent almost 300$ on two tires which I thought was worth it since I knew they would last me a very long time, perform well and come with "FREE ROAD HAZARD PROTECTION". But buyers beware do not trust their road hazard protection because shortly after receiving the tires I got a puncture in the sidewall of the tire and immediately went to a local dealership and had one of the service advisers call and verify that the tire was indeed un-repairable and needed to be replaced. So tire rack told me to order and new tire from tire rack and I would be reimbursed. After ordering the tire I was told by the Tire tech to just forward the confirmation number of the new tire order and I would be mailed a reimbursement check. BUT THIS CHECK WAS NEVER SENT. AFTER MONTHS I constantly emailed back telling them I never received a check and then they would tell me they are going to mail a new one. After many months and about 3 or four times of them telling me they would send a new one I gave up and I will NEVER order from tire rack because they basically scammed me. DONT BUY FROM THIS WEBSITE.

Twice I ordered from them and got wheels & tires that were out of balance. The first time was just a little off, the last time they were massively out of balance... I took them to CARx and they said they were off by 1.5 to 3 ounces. Thanks to CARx my car drives smooth as butter now. I can't give TireRack.com 1 star because the product seems to be ok, but 2 stars seems fair considering they lie about balancing their wheels. The product seems ok but don't expect them to balance your wheels like they say they do! Factor in another $50 to have your wheels balanced...

YOU HAVE BEEN WARNED.

I purchased 4 new studded tires with wheels at Tire Rack in
October 2018. I had them installed at a recommended installer. After using the tires for 3 weeks, the recommended
Installer told me that the studs installed into the tires are to short for the tires.

I called Tire Rack told me that they cannot fix this problem
Because I have used the tires, which did not show this problem until after I
Used the tires. I'll never do business with Tire Rack again. YOU HAVE BEEN WARNED.

Ordered tires on a Friday for Tuesday delivery (Ct to Buffalo, NY) A week later - NO TIRES!
I call Tire Rack and they say: "We shipped them, not our problem. Call UPS" Really!? Thanks a lot TR. UPS tracking has stated "Loaded on truck for delivery today" for the last 4 days including today and NOTHING! I call UPS and they dont have a clue and suggest I call shipper - tire Rack.

To anyone watching I have done business with and highly recommend SIMPLE TIRE over Tire Rack. Very smooth transactions and FAST, FREE shipping AND actually provide what they promise - A very important thing when it comes to the car you rely on daily... you know, TO GET TO WORK and minor things like that!

I was told that I had to put my order through in order to make any changes because they weren't able to see my shopping cart at that point I proceeded to put the order through only to find out that they did not have what I needed and could not give me the size that I wanted and needed and the size and tire design that I wanted and I could not return the order unless I wanted to pay a $180 for he returned shipping fee. After trying to stop the order from UPS 3 of the 4 tires were delivered now if I want to return them I have to pay the 180 plus the shipping Now after trying to stop UPS from delivering them they deliver 3 out of the 4 tires and now I'm looking at paying between $604 between the shipping of the the tires back plus the restocking fee from tire rack worst absolute worst company out there it's a complete scam after talking to 3 other companies they should have been able look into my cart guide me answer any questions I had which they were unable to do before I gave them any money which was not the case do yourself a favor and don't use this company.

After realizing a problem occurred due to no delivery, It was discovered the order was either lost or not processed. It took numerous phone calls to have it reprocessed & finally delivered resulting in an inconvenient & intolerable delay. The new order was broken up into multiple packages instead of just one so it took even longer to get them. All the packages were finally delivered apparently by Mule. The customer service was responsive in correcting the issue & offered a compensatory website credit for the screw-up, however that was never delivered either. The experience was disappointing at best. Would have to say, Total Disaster = Yes, because I was counting on the first delivery to be on time. I had to reschedule my service appointment several times involving more phone calls because of the delays. Unfortunately, I won't be doing business with them any time in the near future.

I Have bought tires from them before, but I just cant believe the perfect storm that happened with my tire order. I mean I guess I have never ordered tires and thought to myself It would be ok if the order came in 2 weeks, but I guess if you are in no hurry and you want to save a couple bucks its ok, I still haven't received a refund: see the email chain below.

8/16: email order shipped
8/17 I am anxiously awaiting tire, their ontrac shipping status says delivered but it was not, I call and tell them it was not and they tell me no way it will be delivered before the weekend, so I tell them to cancel the order over the phone and buy my tires else where. Then the following email chain:

8/17 *: "Please confirm receipt of your 245/40R19 GE G-MAX AS-05 tire
Me: I just called and canceled the order, I did not receive them, thanks
8/20 Phone call: Your tire should be delivered today Me I asked to please cancel the order
8/29 Email Tirerack automated your order was delayed steps are being taken to correct this action
Me Please terminate the order, I have already purchased tires
8/30: Email We have filed lost package claim for the 245/40R19 GE G-MAX AS-05 tire and will reship to another address for you.
8/30 me: Please do not send the tires and I have already obtained the tires
8/30 Tirerack: can you send the invoice for the new tire you obtained so we can process the lost claim

*Personal information redacted by admin

I've purchased tires from Tire Rack several times with satisfaction. I almost did not buy from them given a lot of poor reviews I saw on Google and Yelp. But, my last purchase in 2014 disappointed because the tires did not fulfill manufacturer mileage warranty by a significant margin. When I contacted customer service (Katrina S.), they quickly responded, expressed regret for my experience and provided terms of warranty which required proof of rotation, etc., and that tires must be worn down to 2/32nd's (new tires are 12/32nd's). So, I bought new tires (different manufacturer) through Tire Rack, but continued to run worn tires to get down to required depth. I live in CT, and in mid-November, I ran out of time and had to mount new tires to ensure I did not put me and my family at risk with worn tires on ice and/or snow.

Trouble was that I was only at 3/32nd's. I explained situation to two customer service rep's (Katrina S. Again and Cathy S. - both are excellent) and they arranged for tires to be returned for adjustment to their nearest warehouse. Initially, they said manufacturer would not honor warranty because tires were not worn to 2/32nd's, and they said the the tires were not worn to 3/32nd's. I thought I was about to be disappointed. But, they went to bat for me with manufacturer, and they got me a very satisfactory refund equivalent to my expectations even though I did not buy replacement tires from that manufacturer!

So, do not believe all the negative junk you read about Tire Rack. I am a verified purchaser