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Ron P.

Contributor Level

Total Points
81

1 Review by Ron

  • Tire Rack

12/30/17

I've purchased tires from Tire Rack several times with satisfaction. I almost did not buy from them given a lot of poor reviews I saw on Google and Yelp. But, my last purchase in 2014 disappointed because the tires did not fulfill manufacturer mileage warranty by a significant margin. When I contacted customer service (Katrina S.), they quickly responded, expressed regret for my experience and provided terms of warranty which required proof of rotation, etc., and that tires must be worn down to 2/32nd's (new tires are 12/32nd's). So, I bought new tires (different manufacturer) through Tire Rack, but continued to run worn tires to get down to required depth. I live in CT, and in mid-November, I ran out of time and had to mount new tires to ensure I did not put me and my family at risk with worn tires on ice and/or snow.

Trouble was that I was only at 3/32nd's. I explained situation to two customer service rep's (Katrina S. Again and Cathy S. - both are excellent) and they arranged for tires to be returned for adjustment to their nearest warehouse. Initially, they said manufacturer would not honor warranty because tires were not worn to 2/32nd's, and they said the the tires were not worn to 3/32nd's. I thought I was about to be disappointed. But, they went to bat for me with manufacturer, and they got me a very satisfactory refund equivalent to my expectations even though I did not buy replacement tires from that manufacturer!

So, do not believe all the negative junk you read about Tire Rack. I am a verified purchaser

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