jo p.

I Have bought tires from them before, but I just cant believe the perfect storm that happened with my tire order. I mean I guess I have never ordered tires and thought to myself It would be ok if the order came in 2 weeks, but I guess if you are in no hurry and you want to save a couple bucks its ok, I still haven't received a refund: see the email chain below.

8/16: email order shipped
8/17 I am anxiously awaiting tire, their ontrac shipping status says delivered but it was not, I call and tell them it was not and they tell me no way it will be delivered before the weekend, so I tell them to cancel the order over the phone and buy my tires else where. Then the following email chain:

8/17 *: "Please confirm receipt of your 245/40R19 GE G-MAX AS-05 tire
Me: I just called and canceled the order, I did not receive them, thanks
8/20 Phone call: Your tire should be delivered today Me I asked to please cancel the order
8/29 Email Tirerack automated your order was delayed steps are being taken to correct this action
Me Please terminate the order, I have already purchased tires
8/30: Email We have filed lost package claim for the 245/40R19 GE G-MAX AS-05 tire and will reship to another address for you.
8/30 me: Please do not send the tires and I have already obtained the tires
8/30 Tirerack: can you send the invoice for the new tire you obtained so we can process the lost claim

*Personal information redacted by admin