Brian Y.

I ordered a pair of Michelin Pilot sports and they are really expensive tires but I got them since they really do perform well all season long. This is my first time ordering any tires from tire rack but now I know to never to but from this site again. I spent almost 300$ on two tires which I thought was worth it since I knew they would last me a very long time, perform well and come with "FREE ROAD HAZARD PROTECTION". But buyers beware do not trust their road hazard protection because shortly after receiving the tires I got a puncture in the sidewall of the tire and immediately went to a local dealership and had one of the service advisers call and verify that the tire was indeed un-repairable and needed to be replaced. So tire rack told me to order and new tire from tire rack and I would be reimbursed. After ordering the tire I was told by the Tire tech to just forward the confirmation number of the new tire order and I would be mailed a reimbursement check. BUT THIS CHECK WAS NEVER SENT. AFTER MONTHS I constantly emailed back telling them I never received a check and then they would tell me they are going to mail a new one. After many months and about 3 or four times of them telling me they would send a new one I gave up and I will NEVER order from tire rack because they basically scammed me. DONT BUY FROM THIS WEBSITE.